Total scammers!!! I placed a £251.91 order. The order just says 'your order is processing'. I've messaged them through their website and emailed them. They never reply. I am now having to do a dispu... See more
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DO NOT order from this company. I am still waiting for an item I ordered almost a month ago. The money has been taken. I have emailed a number of times, but no response. I'm annoyed I didn't read the... See more
Ordered & paid in full for hair styler. Received confirmatory email advising would contact when delivery due. After one month, nothing. I emailed all various addresses to enquire when I could expect m... See more
Like everyone else i thought i was buying an instock item in this country. I blamed myself for not researching before buying. I assumed my money was lost after reading reviews. I periodically checked... See more
Company replied
1.2
Bad
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Do not order with this company
Do not order with this company. Worst customer service ever experienced, and it’s doubtful that it’s a legitimate company.
I ordered an item which was delivered two weeks late, and I’ve spent the last 3 weeks trying to get a refund.
29 March 2025
Unprompted review
Be warned!
I gave my cosmetics London two stars for sending packaging labelled with the size I had ordered but containing garments of a different size. I now publish a one star review. In November 2024, I returned the wrong-sized garments to the address Anita supplied in China. I twice supplied photos of the sizing labels, twice supplied the return address I was given and used, twice supplied a scanned receipt for postage in November, but Customer Services prevaricates and has failed to send the garments in the correct size or to provide a refund. Please read the numerous similar reviews and you will see a definite pattern of refund or replacement failure.
26 March 2025
Unprompted review
Still awaiting my refund from mycosmetics
I received an e'mail in february to advise me that my complaint had been passed on to the relavant department to deal with it and to date I have heard nothing.This has now been going on since late december.I really should not have given it one star
30 December 2024
Unprompted review
DO NOT BUY ANYTHING FROM THEM
Ordered a month ago and nothing has arrived. I had some reply that my order was in transit but now they are just not responding. Paid extra for express delivery but have lost £35. Truly shocking that a business can operate in this manner. Complete scammers
6 March 2025
Unprompted review
SCAMMERS
Oh dear. I wish I'd read the reviews before ordering on 9th Feb. Quoted 5-8 days delivery from London. Coming from China. No sign of my order 2 weeks on. The tracking number doesn't work. And you can't get hold of them. Not on my own in this apparently. AVOID!!!!
22 February 2025
Unprompted review
Please avoid
Please avoid, they are thieves and I have no idea how they keep getting away with scamming people.
Have just reported them on line to Trading Standards.
They cannot keep stealing from people pretending they're based in London?
9 February 2025
Unprompted review
Avoid!!!!!!!!!!!
Avoid, avoid, avoid. Scam.
I ordered my parcel a month ago, not received.
Phone contact not possible.
Email contact not possible.
Tracking number doesn't work.
Disgraceful, how that's possible they are still open and stealing from people?!?!?
18 February 2025
Unprompted review
Ordered from this website over two…
Ordered from this website over two weeks ago, still have not received my order. Unable to track my order as it is telling me order number not recognized. Sent an email but was unable to be delivered, also tried to ring number on website but number is not in use. If this is not resolved I will be going to consumer advice UK and I will post on every social media platforms to warn other people. Going by other reviews everyone is leaving the same review as myself. Very frustrating I just want my order that I have paid for or my money back!
2 February 2025
Unprompted review
Product Never Received. No communication, Not based in London as stated.
Where is the product I ordered during the middle of January?!
After reading all these negative comments, I am not now expecting to receive anything!
You state you are from London when you are in China! That is “fraud by way of misrepresentation”! Which is a Criminal Offencs!
17 January 2025
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not use this company they are…
Do not use this company they are scammers , I wish I had read their reviews before I ordered , if the product you ordered even if it was off their size chart is not correct you have to send it back to China which in my case was £16 I did not return it after reading other reviews that said after 7 months they had not had a refund .
27 January 2025
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Wish I had read reviews earlier.I…
Wish I had read reviews earlier.I bought eye cream and it was all dried up, got in touch and their advice was to rub cream between fingers to warm it up. There wasn’t enough cream to warm up. I would never had bought it if I had known it wasn’t coming from UK. Lesson learned.
11 December 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Scam
Scam. Misleading product information.Company’s address not in the UK.Then tried to get £1 tracking fee they are after your card details. Lost £33 Happy Christmas 🎄
3 December 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
WARNING
WARNING .. DO NOT BUY FROM THIS COMPANY .. it is a scam as they are based in China and all contact made through a dubious Anita Support. It appears to be a UK company with a UK address on their website and a UK returns address on their delivery package (when it finally arrived! I requested a return as unsuitable and was told to send it back to China which would have cost more than product itself! I realised at this point something wasn’t right so luckily read others reviews on TrustPilot and informed my credit card company who will be investigating and refunding my purchase. Lucky I didn’t waste any further money trying to send back to China and never getting a refund
8 November 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
No customer service; goods shipped via Wuhan!
This company does not answer emails; does not deliver on time and does not tell you that goods are shipped via Wuhan in China. This should ring alarm bells if you are considering any type of purchase - particularly cosmetics.
11 November 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Do not use this company
My mum bought a bra from these scammers. She liked the product, but wanted a different size.
The website provides no information regarding their returns process. There was no reply from the ‘contact us’ phone number. Repeated emails to their ‘care team’ finally established that returns had to be sent to CHINA!!!!
Several months later, the package has been returned from China, no replacement has been supplied, and no refund given.
I wish my mum had read these company reviews before parting with £40 for the bras, and £18 for postage. I am beyond angry at how this company has exploited my mum.
1 December 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
This is NOT a Uk company they…
This is NOT a Uk company they deliberately mislead you, the products are shipped from China bunch of SCAMMERS! Stay away
19 November 2024
Unprompted review
Waste of money
Items I bought were not suitable so I contacted them to return them but they haven't done any thing about looking at reviews which is something I wished I'd done before I had any thing to do with them stay clear
16 October 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
AVOID AT ALL COSTS!!!
AVOID COMPANY AT ALL COSTS.
Do not use this company!!!! Bought an all in one bodysuit which arrived fine but I needed to send back which turns out is in CHINA so spent a lot on shipping as surprise surprise there was no other alternative. Have been chasing for a refund/have sent several emails and tried calling a number of times with absolutely no response. I have provided tracking number to them various times. DO NOT USE THIS COMPANY AS AWFUL CUSTOMER SERVICE. Very frustating as I know I will never ever get a refund.
31 August 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
Totally ripped off
Bought slimming patches for 18.99 plus postage. Same ones on eBay for 3.99. Didn’t work at all, a load of rubbish, totally ripped off
1 August 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
STAY WELL CLEAR OF THIS COMPANY
Placed an order £299 after seeing 5 STARS on goggle search. I received the gaget nearly one month later. Gaget was usless - not working. Tried to contact the company NOBODY HAS GOT BACK TO ME. I have tried and tried calling, emailing. I looked them up thinking I would pop in to see them at their London office only to find that they do not exist at their Office address given on their website. The address they have given is really called "VIRTUAL OFFICES". This company gets paid to allow lots of companies to ONLY use this address. So they do not take messages or help in any other way. In fact they have absolutely no connection whatsoever with the companies that pay them to use their address. My recommendation - STAY WELL CLEAR OF THIS COMPANY. What I would like to know is how they got 5 stars on google search website when their Trustpilot reviews are SO BAD. I must remember next time to always check with Trustpilot first.
3 October 2024
Unprompted review
Reply from Mycosmeticslondon
Thank you for reaching out to us and sharing your experience. We're genuinely sorry to hear about the issues you encountered during your recent shopping experience, and we want to extend our sincere apologies for any inconvenience this may have caused you.
Your satisfaction is of the utmost importance to us, and we are fully committed to resolving this matter as swiftly as possible. To help us address your concerns more effectively, could you please provide your order number and any specific details about the challenges you faced? Sharing this information will allow us to thoroughly investigate the situation and take the necessary steps to ensure your complete satisfaction.
For your convenience, kindly send us your order details via email to support@mycosmeticslondon.co.uk.
Please rest assured that your case will be treated with the highest priority, and we are determined to do everything within our means to make things right for you.
We deeply regret any frustration this situation may have caused you, and we genuinely appreciate your understanding and patience. Your valuable feedback plays a vital role in our ongoing efforts to improve, and we are fully committed to regaining your trust.
Thank you for allowing us to address your concerns. We are looking forward to resolving this matter to your utmost satisfaction.
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