Mycookiedough Reviews 

As good as the cookies are, it’s not good customer service when the stores keep opening 30 minutes late, and the opening hours listed on Google and on the website are different.
This applies to the stores in Protaras and Agia Napa.

The service in the UAE branch is appalling.
We got a cookie cake and the design was not what we asked for
They then said we will do it again and it took 3 rounds to correct it as they were reluctant to change but it was for a birthday. And then they gave a small when we asked for medium. When I asked via what’s up why I didn’t get a response despite them reading it . Customer service and communication very poor

Absolutely AMAZING!! I am a Youth Worker, and brought some young people to support them with their independent travel, and their wider life skills. The session involved both bus and train travel, with some shopping too. The young people had planned in advance that they wanted to go to My Cookie Dough. The service and the kindness which Gemma showed our group of young people was amazing. She was patient, personable and just an amazing advocate for the city of Liverpool. Gemma, our young people will never forget your kindness, and time that you made for them; THANK YOU!!!

Would definitely recommend my cookie dough if you are wanting a sweet treat. Plenty of options on the website and reasonably priced. I recently purchased the skillet alongside the cookie dough and it made it super easy to bake. Tastes delicious too!!

Extremely disappointed with this order. Very strange taste to the extent that they were not fit to eat Ended up throwing the whole order away. Total waste of money. I will not be buying from Cookie Dough again.

Very disappointed with this order. Over cooked, almost burnt with a very strange and unpleasant taste. Ended up throwing them away. Will not be buying from here again.

The cookie dough was sooo bad, i think they changed the recipe because in the past ot was lovely and soft and now even after extra baking time ( because the centre was cold and stiff after following their baking instructions) it was still so hard and stodgy and even tasteless

I placed an order on Monday 24th November for one of the bake at home boxes. According to the website it will be shipped out the following Wednesday. This didn’t seem to happen and I emailed on Thursday chasing. I heard nothing. I have subsequently emailed twice today, Monday Dec 1st, and heard nothing back. I would like to j in where my order is and whether I can have a refund as I have now missed my gifting window for the order I placed!!!

I buy their BIY packs with no issue usually. However, i received a gift card in June (Which is un refundable and expires in a years time) just to be told that the BIY packs will not be sold anymore and as the giftcards are online only i am not able to use them at all. I have sent multiple emails yet received no reply.
Extremely disappointed.

Bought the kits for my nieces and nephews. They absolutely loved making cookie dough (with parental supervision) over the Christmas holidays! So tasty and simple to follow the instructions included in the kit. Customer service was also commendable!

Took three weeks to deliver with no communication until I chased regarding the delays. So I missed the gift giving window. Shame. Some communication would have been helpful.

Did not receive full product as advertised, could not use some products due to brands incompetence in labelling and extremely unhappy with product and service and have been told this does not qualify for a refund?

I quote I was told to “taste and smell” products to differentiate the bit products after countless times mentioning allergies which I find appealing to encourage such actions.

Was ignored when requesting to make an official complaint and speak to someone else. And continuously just told to have a good day instead of resolving my issues or giving solutions such as refunds or replacements. “Em” has no idea was customer service is and how to deal with complaints.

If my issues don’t qualify for a refund, I’d be surprised as to what does.

Loved them. Just wished they had cooking Instruction to save searching it and how long they last when purchasing

My order did not go through properly, but my money was taken. I got in touch and they eventually located my order, but it took over 2 weeks in total for it to arrive. If you order with a discount code the BYI boxes are quite good value and everything is nicely packaged (although I doubt the little ice pack is effective past the first few hours in transit).

Either my tastes have changed or the recipe has, because I now find the dough excruciatingly sweet. I could almost feel my teeth rotting when I was eating it ;-) I felt a bit sick after one square of dough because the sweetness was unbearable. I'm not sure I'll be eating the rest of the pack; if I do, it will be in small doses.

I ordered a gift card not realising it was online only. They refused my refund. I had to spend an extra £10 to buy something using my gift card (why sell £10 vouchers if they don't even cover the cost of the product). I ordered a whole week before I needed this package, before the Monday like requested. And my package did not arrive for my boyfriends 21st birthday. When notifying the team, they took so long to reply, did not offer any sympathy and simply said "we hope he enjoys his belated gift". My package did not arrive for another week after that - they mustve forgot and ordered it for the next week when I reminded them. The fact I paid for delivery and it did not arrive at all close to when expected is outrageous - they did not even offer to refund me my delivery fees for my troubles.

I will most certainly not be ordering from their website or even their stores now.

It took almost a month for my order to be delivered. I had no communication from yourselves unless initiated by myself. I asked for a full refund & got £10. Very disappointing.

Crepes came freezing cold cookie dough came coldish and the milkshakes don’t taste the best and didn’t even get straws with them

Ordered on the 2nd October for our daughters 18th birthday. 26th October today and still no delivery, I gave now given up and requested a refund.
After you have placed your order, you receive an email to confirm they only dispatch on Wednesdays. So I had missed that week's, was abit annoying but we explained to our daughter it will be a belated treat the following week. Still it didn't arrive so I chased. You have to wait 4 days for a reply, and when you get one, it's just "we're hopeful it will be on next week's dispatch". Fast forward to next week and again, your not on that list. Then another 4-5 days wait for another awful reply to your email.
If I had received a polite email at the beginning apologising and explaining the reasons for the delay, although annoying, I probably woyld have accepted it.
Instead I've had week's of awful customer service and no explanations.
Would I give them my money again and order from them, NO. Would I recommend them, NO.
A miminum wait of a month for some cookie dough is utterly ridiculous.
Another company now has our order and will have moving forward.

I ordered this for my grandchildren ..they had some during lockdown and said how delicious they were! Another surprise delivered to them and they were overjoyed.
The photos they sent me, their cookie creations looked lovely

I am a repeat customer, having order 4 or 5 times however my last order was placed 1st August and was delivered today, 29th August.

Customer service is lacking, with no transparency upon ordering that delivery would take a month.

Whilst I'm sure it will be delicious, the cookie dough has arrived very very soft making it almost impossible to separate, and not all toppings were included.

Another point to make is I submitted an enquiry maybe 6 months ago (really can't remember now) asking for the nutritional information on the bake at home cookie dough pieces (toppings excluded) and was completely ignored.

It's just a real shame as the items taste so good but it's definitely put me off ordering if it's impossible to know when the items will arrive.