My Claim Group Reviews 

14,804
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 2,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professional, polite, and helpful demeanor. Many highlight the excellent customer service, noting that advisors are patient, understanding, and efficient in addressing queries. People consistently appreciate being kept well-informed and updated throughout their claim process. However, some customers also noted that the overall claims process can take a long time, leading to discouragement and uncertainty about settlement timelines. A few other people also felt that response times to emails could be slow, and some experienced difficulties getting specific answers.

What people talk about most

Claim

Users describe ambiguous interactions with claim, with some reviewers appreciating being kept fully informed... See more

Customer service

Customers had positive experiences with customer service, often praising the politeness, helpfulness, and... See more

Response time

People report ambiguous experiences with response times, with many reviewers praising the swift service,... See more

Staff

Consumers find staff to be positive, consistently describing them as polite, professional, and helpful.... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

Well happy with everything you are doing hopefully we will get some money back soon fingers crossed thank you so much for your help 👍🙏

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied


Company details

  1. Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(14,804)

2,167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

Excellent communication. Very pleasant conversation. Very easy to return the requested documents.

3 August 2026
My Claim Group logo

Reply from My Claim Group

Dear Barry,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Have kept me informed and updated…

Have kept me informed and updated regarding progress of my claim .

3 August 2026
My Claim Group logo

Reply from My Claim Group

Dear Archie,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Good service and great communications

Good service and great communications

1 August 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Johnson,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Complete customer satisfaction

It has to be said that it’s a pleasure to be doing business with such an helpful company as this one, I’m being kept up to date every step of the way, and I personally cannot thank them enough.

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Tony,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 4 out of 5 stars

I actually received a call from the the…

I actually received a call from the the company, and the young lady in question was very helpful, so thank you.

30 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Mr Redfern,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

Rated 1 out of 5 stars

Won't leave me alone

Won't leave me alone. Getting really peed off with their badgering me everyday.

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Tony,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to contact you to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 4 out of 5 stars

It’s a bit slow but everything is…

It’s a bit slow but everything is explained clearly and understandably

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Robert,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.

Rated 5 out of 5 stars

All good so far 👌 👍

All good so far 👌 👍

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Andrew,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

Call back

I had a email from My Claim Group and was given a number to call back.
I rang the number and within a couple of minutes was put through to a advisor.
She was really nice and helpful and soon sorted out a issue that I wanted to know about.

29 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

I was kept informed evert step of the…

I was kept informed evert step of the way. It really was no hastle.

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear David,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

Very easy to understand

Very easy to understand

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mrs Tozer,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Kept in touch

Always informed in a straightforward manner

28 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

I am being informed at every step of…

I am being informed at every step of the process, which is making my claim effortless.

28 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

Upto date information in email sent as…

Upto date information in email sent as soon as they hear anything

18 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Neal,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

Good well handled

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mick,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Very good kept me up to date at all…

Very good kept me up to date at all times I found them vey professional

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Wade,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 1 out of 5 stars

Not received any monies yet

Not received any monies yet, therefore cannot confirm satisfaction or not.

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Robert,

Thank you for speaking with us to resolve your concerns. We appreciate you taking the time to leave a review. We take all feedback seriously and are committed to improving our service.

Rated 5 out of 5 stars

Easy to use very helpful

Easy to use very helpful

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Raymond,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

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