My Claim Group Reviews 

14,761
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 2,281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and patient staff who are consistently helpful and knowledgeable. Many people highlight the excellent customer service, noting that queries are handled efficiently and explanations are clear. Consumers appreciate being kept well-informed and updated throughout their claim processes, making the experience straightforward and reassuring. However, some customers also noted that responses to emails could be slow, and they sometimes struggled to get answers to simple questions. A few other people also felt that the overall claims process took longer than expected, leading to uncertainty about payout timelines.

What people talk about most

Claim

Clients share ambiguous opinions on claim, with some reviewers appreciating being informed at every step,... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and professionalism... See more

Response time

Reviewers mention ambiguous feedback about response time, with many customers reporting quick connections to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

They have kept me informed about what is happening and what happens next. I am still waiting for the company l had my loan to get back to them but they do review what is happening regularly.

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied


Company details

  1. Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(14,761)

2,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and straight forward

Easy and straight forward

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Matthew,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 1 out of 5 stars

Haven't received any payment yet

Haven't received any payment yet, thus has been going on for iver a year

28 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Dealing with my claim most professional

Dealing with my claim most professional

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mr Outterson,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

So easy because I am not very good at…

So easy because I am not very good at on line but could follow that

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Joan,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Kept in contact

Kept in contact

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Colin,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Excellent service

Excellent service

28 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Philip,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Keeping me upto date with the claim and…

Keeping me upto date with the claim and I thank u

28 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 1 out of 5 stars

Tryed too ring me and happy too assite …

Tryed too ring me and happy too assite me not happy too answer been waiting year on my claim carnt assite me then after a year

27 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Carl,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to contact you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Quick no delays straight forward

Quick no delays straight forward

12 December 2025
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 5 out of 5 stars

MyClaimGroup has such an amazing…

MyClaimGroup has such an amazing features easy to access I swr the experience was amazing

12 December 2025
My Claim Group logo

Reply from My Claim Group

Dear Vicktor,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mark,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Easy to use site

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mark,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

They have kept me informed about what…Regular updates

They have kept me informed about what is happening and what happens next.
I am still waiting for the company l had my loan to get back to them but they do review what is happening regularly.

27 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Cheryl,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

My claim group

I have yet to receive anything from them.

12 November 2025
My Claim Group logo

Reply from My Claim Group

Dear Sharron,

Thank you for taking your time to leave a review.

A member of our team has tried to call you today.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Easy to understand and extremely easy…

Easy to understand and extremely easy to complete

24 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Tracy,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Excellent work

Excellent work

24 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Very polite young lady that obviously…

Very polite young lady that obviously understood and seemed very knowledgeable and guided me to what I needed thank you

24 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Yvonne,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 1 out of 5 stars

Just not good enough help people out

Just not good enough help people out

1 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Gordon,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Great to deal with

Great to deal with, make things easy to understand, very proficient and friendly staff. Thank you guys

24 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Paul,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Debbie,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

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