mycar Tyre & Auto - Sunshine Reviews 

266
TrustScore 5 out of 5

4.8

Corner of Ballarat Road, and Harvester Road, 3020 Sunshine, VIC, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Exceptional customer service , Callum was able to fit my car in for new tyres , although already busy and understaffed at the time .He also gave good advice regarding types of tyres appropriate for... See more

Rated 5 out of 5 stars

Scheduled my 90,000 km logbook service online to take advantage of one of mycar’s amazing promotional offers. Layla was absolutely fantastic from the moment I dropped off my car to the time I picked... See more

Rated 5 out of 5 stars

Vinny and his team are great. Started going to them when my capped pricing finished at the dealership and they stopped offering a loaner car during the week, and don’t do Saturdays. Sunshine mycar Tyr... See more

Rated 5 out of 5 stars

I called in today @ 4pm with a punctured rear “run flat” tyre…the team here were more than happy to help instantly taking the tyre off & repairing it. No waiting time, professional staff with an excel... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Sunshine

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Corner of Ballarat Road, and Harvester Road, 3020, Sunshine, VIC, Australia

  • (03) 8585 7167

4.8

Excellent

TrustScore 5 out of 5

266 reviews

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4.8

All reviews

(266)

32,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer

Service was quick and convenient.
Finished within estimated time frame, no hassle.
Located next to shopping centre. The boys at Sunshine were done with the service way before I was done with my day out.

Thank you, I'll be return for my next service.

24 September 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They were very attentive and showed me the problem that needed to be fix with clarity. They actually brought the car piece to explain more simply. I can't recommend enough.

19 September 2024
Rated 4 out of 5 stars

The manager was very helpful and…

The manager was very helpful and friendly . He explained what the car needed.
The work was completed before the required time asked for
The only reason I gave one less star was the seat covers were left in a dirty state with grease /dirt/ hand stains on them ..which I did speak to manager about and he got a worker to promptly clean them .
Would recommend disposable seat covers be used by mechanics to protect the customers seats in future ..
But overall very happy with service and price . Thank you

12 September 2024
Rated 3 out of 5 stars

The customer service was great

The customer service was great, however the suggested report for repairs was outrageously expensive and inaccurate, I have had another mechanical report and less than half the items that your people suggested that needed repairs actually need doing, so that is very disappointing that you try to misinform customers.wont be using this place again.....

11 September 2024
mycar Tyre & Auto - Sunshine logo

Reply from mycar Tyre & Auto - Sunshine

Hi Geoff, 

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

We have passed your concerns onto our Operational management team to investigate any issues with the pricing on the quote provided. 

Kind regards

mycar Team

Rated 5 out of 5 stars

Excellent management

Vinhe always makes the visit to the Sunshine Store an excellent experience. Everything promised completed in a great timeframe and under the quoted price.

5 September 2024
Rated 5 out of 5 stars

Service and timing belt change

I had a fair bit of various things done to my car and I was told what needed to be done and how much it would cost. I have a car that is just over 20 years old and at the moment need to keep it running as long as possible. The guys did a great job. They did my timing belt, and the car was running a bit sluggish. So I called back the following day and they adjusted the timing and now my car runs really well. I have not yet had a bad experience with the service at Mycar and will happily take my car there for future service. Thank you.

31 August 2024
Rated 2 out of 5 stars

Customer service needs to be improved,

Customer service need to be improved,

27 July 2024
mycar Tyre & Auto - Sunshine logo

Reply from mycar Tyre & Auto - Sunshine

Hi,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.

If you wish to discuss your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au.

Kind regards
mycar Team

Rated 5 out of 5 stars

Prompt support

Prompt support
Vinnie was very prompt, able to fit me in and provided advice and quote when I had an issue with tyre. Ordered replacement tyre and all sorted in 24 hours.

20 August 2024

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