Stuart and his team arrived when they said they would and just got on with the job, keeping us informed and answering any questions we had. The guys were friendly, polite and extremely tidy, cleaning... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with our new bathroom, My Beautiful Bathrooms did a fantastic job. Really happy with the standard of work and the finished bathroom. Graeme and his instalation team were great never stop... See more
Company replied
Great from start to finish. From looking at the design, cabinets, worktops etc, survey & fitting all done professionally by friendly people. Great ideas I hadn’t thought of. Communication was excellen... See more
Company replied
my wife was a bit nevers after a bad experiance before but the people at my beautiful kitchen were so helpfull and not pushy in any way the hole proces went smothlay and the fitters were excelent on... See more
Company replied
Company details
Written by the company
At My Beautiful Kitchen all kitchens are made to order, so no two will ever be exactly the same. But each one begins its life the same way – with a blank sheet of paper and your vision. What you end up with is a finished kitchen that’s a true reflection of your personality and taste. Using the latest CAD 3D Design Software, we work with you to create your Beautiful Kitchen. First we’ll measure your kitchen, noting wall sizes, ceiling heights and services. Then we’ll have a chat and get all your ideas for your new kitchen. And we’ll give you our ideas, too. This can be done in our showroom, or if you prefer, the comfort of your own home. After that, it’s time to start planning your Beautiful Kitchen. We’ll create a 3D design of our plans. The design will show cabinets, worktops, lighting, sockets, chairs, and even some plants so the design is as real as possible. This will give you a highly accurate representation of your new kitchen. In fact, the only thing you won’t be able to do is cook in it. When you’re happy with your design, the plans are yours to keep. We are happy to email the plans over to you or print them for you so you can show them to your family and friends. And best of all… All design all comes FREE with No Obligation Whatsoever.
Contact info
Glasgow, United Kingdom
- 0141 771 3640
- accounts@mybeautifulkitchen.co.uk
- mybeautifulkitchen.co.uk
4.7
Excellent
884 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No responsibility or accountability…
No responsibility or accountability taken for any issues that occur, you only need to read their responses to negative feedback to see that.
Can’t admit that an admin error has resulted in one of their trusted installers from being short on payment, due to not providing the ‘correct’ quote to me prior to contracts being signed yet providing a more expensive one to the installer and uploading as their reference. As I have told them, if they can find their communication to me of this updated, more expensive quote I will happily pay the additional. The consumer advice service has confirmed no payment is due if the invoice was never communicated to me.
The design feasibility and home checks need to be better, no space for a toilet roll holder due to positioning of towel rail, which only just had enough clearance for the door opening. But this is all the installers or my own fault apparently, because why would they have any design accountability..
4 additional boxes of tiles ordered beyond the 10% (so 6 boxes total, accurate measurements not taken) and a refund only offered as a ‘goodwill gesture’ minus a 25% restocking fee (did not accept this, sold off own accord).
I felt the initial email response to my constructive but professional written feedback was very cold and unprofessional and the overall experience has impacted the enjoyment of my bathroom.
I fully expect an argumentative response to this review but it is solely my experience, which seems to not be unique.
23 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Good morning
We are truly sorry to read your feedback.
This is not the level of service we aim to provide and apologise if this has been your experience with us.
We will look into this internally and will be in touch shortly.
Kind regards
The My Beautiful Management Team
Just had our bathroom done the whole…
Just had our bathroom done the whole experience from start to finish was amazing.
And our bathroom is lovely really happy with it would definitely recommend.
30 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Victoria
Thank you for your lovely feedback.
It is really nice to hear you are happy with your bathroom and the overall service from Jake in our Edinburgh showroom. We will pass your feedback on to him.
Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Ryan and his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your bathroom project.
Regards from
The My Beautiful Team
I can't rate this company highly…
I can't rate this company highly enough. Everything from the initial design consultation to the fitting was professional, to an exceptionally high standard and completed within the timescale. I'm delighted with my new bathroom. I'd like to thank Karolina, and Ryan and his team for planning and fitting my bathroom. If you're considering a new bathroom, you should make this company your first choice.
27 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Fiona
Thank you for your lovely feedback.
It is really nice to hear you are happy with your bathroom and the overall service from Karolina in our Edinburgh showroom. We will pass your feedback on to her.
Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Ryan and his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your bathroom project.
Regards from
The My Beautiful Team
Fantastic experience with My Beautiful…
Fantastic experience with My Beautiful Bathroom -we are really happy with the result! Thanks to Stephen Woods for the fast and efficient service.
1 April 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi
Thank you for your kind feedback.
We are happy to hear you are delighted with your bathroom and the overall service.
Thank you for the feedback on the installation team we recommended regarding their standard of work. We will certainly pass your feedback on to Stephen and his team.
Thank you again for choosing us for your bathroom project.
Regards from
The My Beautiful Team
New Bathroom
Ordered a new bathroom and I'm really pleased with the outcome. Throughout the process, from designing to fitting, I was involved in the process and as well as receiving good advice I was also able to contribute my thoughts.
The fitters were really professional and
ensured that things were done correctly
and to a high degree. Would defintely use this company again.
14 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Alan
Thank you for your lovely feedback.
It is really nice to hear you are happy with your bathroom and the overall service from Kelly in our Glasgow showroom. We will pass your feedback on to her.
Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Martin and his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your bathroom project.
Regards from
The My Beautiful Team
Totally delighted with new kitchen from…
Totally delighted with new kitchen from initial appointment to finish. David guided us on colour, units, handles for our units, was happy to adjust plans to meet our requirements. We were kept up to date by texts and emails re delivery. The fitters were brilliant and dealt with a couple of small issues we had. Also had follow up call with Sharon to make sure we were happy and everything was good. Glad I was recommended this company and would recommend to friends and family.
20 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi James
Thank you for your lovely feedback.
It is great to hear you are delighted with your kitchen and the overall service from David in our Stirling showroom and from our customer service manager Sharon. We will pass your feedback on to them both.
Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Stevie and Allan and their team.
It is lovely to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your kitchen project.
Regards from
The My Beautiful Team
Fantastic service from my beautiful…
Fantastic service from my beautiful bathrooms, it’s the toilet of my dreams. The layout, how clean and big my toilet now look an bright, love it
Thank you to the fitters Aaron and John, the loveliest and hard working team ever, thank you for taking my dingy little loo and turning it into a throne room 😊
9 February 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Caroline
Thank you for your lovely feedback.
It is really nice to hear you are happy with your new bathroom and the overall service from the My Beautiful Team. We will pass your feedback on to everyone involved.
Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Aaron and his team.
Thank you again for choosing us for your bathroom project.
Regards from
The My Beautiful Team
From the start to the finish my…
From the start to the finish my beautiful bathroom team were supportive and accommodating. Willing to adapt to my specifications when possible.I now have an amazing bathroom fully fitted from the ceiling,tiling,flooring and fittings,just love my walk in shower.would highly recommend my Beautiful Barhroom
19 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Margo
Thank you for your lovely feedback.
It is really nice to hear you are happy with your new bathroom and the overall service from the My Beautiful Team. We will pass your feedback on to everyone involved with your project.
Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Ross and his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your bathroom projects.
Regards from
The My Beautiful Team
Bathroom fitting
Getting the bathroom fitted has been a a good experience from start to finish The planning from Jake was great and stress free. Dates for fitting did not change and the work done by Craig, Scott and the Electrician was first class. They were respectful of our property and the communication from Craig was great throughout the project. The workmanship was first class.
2 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi June
Thank you for your lovely feedback.
It is really nice to hear you are happy with your bathroom and ensuite and the overall service from Jake in our Stirling showroom. We will pass your feedback on to him.
Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Craig and his team.
Thank you again for choosing us for your bathroom projects.
Regards from
The My Beautiful Team
Great company , quality workers, stunning kitchen 🥰
We popped into my beautiful kitchen on a whim we were met by Emily who gave us a wee look around and explained the diffrent styles etc . We then met aga at our first appointment to go through what we were looking for and gave us and estimated quote , we were delighted with this and decided to go ahead , the team came out to measure and we got a date for our kitchen to get started , Emily was great in answering my many questions through email can’t thank her enough, Steven and his team came out and fitted the kitchen and it was completed last week, what an amazing job they did, everything went so smooth and it was finished in 4 days , my kitchen is absolutly beautiful in design and quality, the company kept in touch throughout, I would highly recommend to anyone looking for a new kitchen 🌟🌟🌟🌟🌟
6 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Lisa
Thank you for your lovely feedback.
It is great to hear you are happy with your kitchen and the overall service from Emily and Aga in our Glasgow showroom. We will pass your feedback on to him.
Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Stevie and Allan and their team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your kitchen project.
Regards from
The My Beautiful Team
Very impressed
Very impressed with how professional this company is. Everything went like clockwork. The installation team were very polite and helpful and did an excellent job. Communication was 1st class as well. Overall I’m delighted and I would defiantly recommend them.
2 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Yvonne
Thank you very much for your kind review.
We are please to hear you are delighted with your project and the overall service.
We will certainly pass this on to everyone involved.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your project.
Regards from
The My Beautiful Team
From Emily the Excellent company sales rep to the…
From Emily the sales rep to the bathroom installers Ross & Cole & the customer services everyone was helpful, the installers were very tidy while they were working, we are pleased with our bathroom & would recommend the beautiful bathroom company to anyone who is thinking of having a new bathroom ,
4 February 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi
Thank you for your lovely feedback.
It is great to hear you are happy with your bathroom and the overall service from Emily in our Glasgow showroom. We will pass your feedback on to Emily.
Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Ross and and his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your bathroom project.
Regards from
The My Beautiful Team
Be careful with this company
. Do not use this company! In my experience, their prices for a small bathroom are extremely high — around £12,000 — much more than the usual £5–6,000. Be careful and compare other options before paying.
1 March 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi George
We think you may have reviewed the wrong company.
For a standard sized bathroom, our packages start at £5,000.
A standard sized bathroom with some upgrades come in between £6,000-£7,000 - all goods supplied and fitted.
We are unsure where you are getting £12,000.
See our prices on our website.
https://www.mybeautifulbathroom.co.uk/bathroompackages/
Kind regards, The My Beautiful Team
Had an excellent experience with MBB
Had an excellent experience with MBB. Linda provided the detailed design at home and Karolina in the Edinburgh showroom helped me choose the goods. Dean and his team were fantastic. I stayed with my son and gave Dean a house key. He kept me well informed each day and sent me photos and videos of progress. We needed extra pipe work done, but the team worked so hard to get the job finished on the Friday having started the job on Monday.
The quality of the goods and the work were excellent. Highly recommend. Thanks also to Sharon in the office for follow up care.
13 February 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Eileen
Thank you for your lovely feedback.
It is great to hear you are happy with your bathroom and the overall service from Karolina in our Edinburgh showroom and our customer service manager Sharon. We will pass your feedback on to them both.
Thank you for the feedback on the installation team we recommended regarding their standard of work, communication and attention to detail shown during the installation. We will certainly pass your feedback on to Dean and his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your bathroom project.
Regards from
The My Beautiful Team
Poor after care/follow up
Had our bathroom installed nearly a year ago, absolutely happy with the quality and finish, however recent aftercare is less than satisfactory. Whilst not a big issue our toilet seat has been hanging on for dear life since Christmas Day. There seems to be no way of accessing the screws without taking the back board off. Despite raising this on December 25th via email, followed by weekly chasers with Natalie, and a call to register my dissatisfaction just last week, still no sign of this being fixed. Now that I’ve read the reviews, it feels like I’m not alone either, and I hope that this last resort generates the action required.
Post review updates: nice new toilet seat installed, pity that this seemed to be the only route to elicit action.
25 December 2025
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Jane
Thank you for speaking to us today.
We would again like to apologise that this issue has not been sorted sooner. This is unacceptable and we will address this internally. This is not the level of service we aim to provide.
As discussed, your seat may just need tightened, however, to be on the safe side, we have ordered a replacement seat and we have arranged an installer to come to your home to fit this as soon as it arrives.
Thank you for taking the time to speak to us today and again, please accept our sincere apologies that you have had to chase this up to be sorted.
Kind regards
The My Beautiful Management Team
I had my bathroom designed & installed…
I had my bathroom designed & installed by My Beautiful Bathroom and I'm really pleased with my experience. They communicated frequently leading up to & during installation. The fitter was really tidy & finished on time. I did have a couple of faulty products, however this was rectified really quickly & didn't detract from my overall experience. I'd definitely recommend their service & wouldn't hesitate to use them again.
9 February 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Laura
Thank you for your lovely feedback.
It is great to hear you are happy with your bathroom and the overall service from our team. We will pass your feedback on.
Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We are happy to hear that despite a few items being damaged when opened, David flagged them and they were replaced quickly and it did not hold up completion of your bathroom. We will certainly pass your feedback on to David and his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your project.
Regards from
The My Beautiful Team
The full process was excellent from the…
The full process was excellent from the first enquiry I made through to completion. Amanda was very helpful when I was choosing the bathroom items from the showroom. David and his team done an excellent job of fitting everything and it was all completed on schedule. Everyone who I spoke to on the phone throughout the process was very helpful. I would definitely recommend
24 February 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Martin
Thank you for your kind feedback.
It is lovely to hear you are happy with your bathroom and the overall service from Amanda in our Glasgow showroom. We will pass your feedback on to her.
Thank you for the feedback on the installation team we recommended regarding their standard of work shown during the installation. We will certainly pass your feedback on to David his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your project.
Regards from
The My Beautiful Team
I Recently had my kitchen & Bathroom…
I Recently had my kitchen & Bathroom installation done by MBK who were so helpful and not pushy in any way through the hole process which went smoothly and the fitting team of Gary & Yanni were excellent & on time every day,Also
friendly and polite & done a brilliant job. we are so pleased with our new Bathroom & kitchen & would highly recommend.
26 January 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Andrew
Thank you for your lovely feedback.
It is great to hear you are happy with your kitchen and bathroom and the overall service from David in our Glasgow showroom. We will pass your feedback on to him
Thank you for the feedback on the installation team we recommended regarding their standard of work and attention to detail shown during the installation. We will certainly pass your feedback on to Gary and his team.
It is so nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your kitchen & bathroom project.
Regards from
The My Beautiful Team
Great company
From the first visit to the Glasgow showroom where we had our new bathroom planed to the final finish we are absolutely delighted with the whole experience. Martin and his team were excellent kept us updated on all the progress. We would definitely recommend them.
9 February 2026
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Jill
Thank you for your lovely feedback.
It is lovely to hear you are happy with your bathroom and the overall service from Emily and Ewan in our Glasgow showroom. We will pass your feedback on to them both.
Thank you for the feedback on the installation team we recommended regarding their standard of work and communication shown during the installation. We will certainly pass your feedback on to Martin and his team.
It is really nice to hear you would recommend us, as a small family business, we appreciate your support.
Thank you again for choosing us for your project.
Regards from
The My Beautiful Team
Poor fitting experience
We were initially very happy with the service provided. The experience in the showroom and during the home visit was good. It was a different story once the installation started. The initial installation took 10 days, not the 4-5 days as promised. After this there were an number of issues discovered. Taps squint, grout and sealant missing in places and multiple areas of damage to the bath and some general poor finishing. It took another 5 weeks to get all these issues resolved and we have been left with a repaired bath, not the new one we ordered. It also took way more calls an emails than should have been required to get these issues resolved. We wouldn't use this company again or recommend them to others.
10 November 2025
Unprompted review
Reply from My Beautiful Kitchen & Bathroom
Hi Christine
Thank you for taking the time to speak to us this morning.
As discussed, we are sorry that you would not use us again and this has been purely down to the installation of your bathroom and the service from Steven Watson.
We recommended Steven Watson to install your bathroom. Prior to installing your bathroom, Steven was a recommended installer with us for over 5 years installing bathrooms. You discussed that you did not choose him, yet during your installation, you engaged with Steven to carry out additional work in other rooms in your home. This is why your initial installation took longer.
We are not disputing the fact that there was remedial work to be carried out after the installation, you have confirmed all of which have been rectified. We are truly sorry that Steven did not carry the work out sooner.
We have since taken Steven off our recommended installers. Even though he had 5 year of very good feedback on his installations, we will not tolerate disregard for standard of work or follow up on remedial work.
We supplied your bath in tact and it had been damaged by external factors during the installation. Steven should have addressed and sorted this. we are sorry he didn't. However, we contacted a reputable repair company and contributed to the cost of getting it repaired by The Bath Doctor, even though we did not damage the bath.
We find it very unfair that despite getting things sorted for you and liaising with Steven, along with , offering you Steven's details today of his new company and website and Facebook page to pursue, which you refused and didn't want them. However, you are quite happy to post on how bad Steven's work was on this post. Even though you engaged in and paid for additional work out with your bathroom project.
We appreciate all feedback and are sorry that despite you being happy with the service from our showroom, you were unhappy with the service from the installer.
Kind Regards
The My Beautiful Team
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