Excellent price and given it comes from abroad great despatch and delivery time. Kept informed about my order and even got a sample with it.!!! X I love Lancaster tan prolonging cream- it really d... See more
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Genuine product at an excellent price, clear info provided when buying from Europe so no concerns about unexpected bills on arrival. Couldn't be happier and will definitely buy again. The little perfu... See more
Always a pleasure to shop at My Origines, never disappointed. Wide selection of beautiful and genuine products. Affordable prices too. Can’t wait to place my next order. The Customer Services is amazi... See more
Shocking experience, I ordered a perfume that was sent to UK from holland which took a very long time then I missed delivery on tuesday and was told by royal mail it would be redelivered by Wednesday... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
189K reviews
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Price, Service and Quality Products
I have used my origines a couple of times now. The prices are cheaper than the majority of online shops selling similar products. Very good customer service and delivered when they said it would. Very pleased with the overall experience!!
14 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never again
First and LAST time ordering from MyOrigines. Their delivery partner (Planzer) marked my order as delivered without signature or delivery photo as they should have done and I never received my parcel. I first reached out to Planzer for help to which they very rudely replied they don't know who delivered and to reach out to the seller to re-send the item. I reached out to MyOrigines with evidence of the lack of signature and photos, requesting either a refund or to send the item again, like every civilized, serious online seller would do. They had me fill in the declaration for their chosen postage service to open an investigation and the resolution will depend on that. Horrible customer service, with AI replies to emails and 0 empathy or accountability. Shame.-
16 June 2026
Unprompted review
Reply from MyOrigines
Hello,
We are sincerely sorry to hear about your experience and understand your frustration regarding the delivery of your order.
In order for us to review your case and investigate what happened, could you please provide us with your order number? This will allow us to access your file and verify the status of the investigation with the carrier.
We regret that your experience did not meet your expectations and would like the opportunity to look into the matter more closely.
Our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Kind regards,
The MyOrigines Team
Gift did arrive....
This was a present to the person mentioned. She thanked me for it, that is all I can say about the product. As usual the parcel was delivered to the wrong home on the farm estate but this is something that the various householders there have to put up with.
14 June 2026
Great products at a very reasonable…
Great products at a very reasonable price. From order to delivery, everything went smoothly. This wasn't my first purchase, and it definitely won't be my last.
11 June 2026
All good
All good, as usual. Legit site you can use with confidence. I've made multiple purchases from these guys, all good.
15 September 2025
MyOrigines was great
MyOrigines and its service was great. No remarks there. I would just suggest choosing a different delivery service. Mondial Relay changed the pick-up point twice and was one week late.
14 June 2026
Reply from MyOrigines
Hello,
Thank you very much for your positive feedback regarding MyOrigines and our service. We are delighted to hear that you were satisfied with your overall shopping experience.
We are, however, sorry to learn about the difficulties you encountered with the delivery. We understand how frustrating it can be when a pickup point is changed multiple times and when a parcel is delivered later than expected.
Please be assured that your feedback regarding Mondial Relay has been noted and will be forwarded to the carrier so that they can improve the quality of their service.
Thank you again for your trust and for taking the time to share your experience.
Kind regards,
The MyOrigines Team
Got a good deal on the products
Got a good deal on the products, plus free shipping. Very simple and quick! Truly recommend.
12 June 2026
Troublefree and easy process
Simple process to order and a competitive price product was delivered in the timeframe stated. I liked that the delivery had to be signed for.
12 June 2026
Hydra Zen Rich Cream Moisturiser
Really low competitive prices and very fast delivery considering the order is coming from Europe.
Will definitely be ordering from MyOrigines again.
10 June 2026
Thank you for getting my perfume here…
Thank you for getting my perfume here so quickly as always and at the best price possible that’s why i only shop with you for perfume !
11 June 2026
Reply from MyOrigines
Hello,
Thank you so much for your kind words and your loyalty! 😊
We are delighted to hear that you are satisfied with both our fast delivery and our competitive prices. Knowing that MyOrigines has become your go-to destination for purchasing perfumes is the greatest compliment we could receive.
Your trust and continued support mean a lot to us, and we look forward to serving you again very soon.
If you ever need assistance, our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Warm regards,
The MyOrigines Team
Easy from start to finish.
11 June 2026
I don't think that this perfume is the…
I don't think that this perfume is the real thing and fake. The perfume dies not last and I wear the perfume all the time. Kind regards jill turton
11 June 2026
Reply from MyOrigines
Bonjour Jill,
Merci d’avoir partagé votre avis. Nous sommes désolés d’apprendre votre déception concernant votre parfum.
Nous tenons à vous rassurer : tous les parfums commercialisés par MyOrigines sont 100 % authentiques et proviennent directement des marques ou de leurs distributeurs agréés. La tenue d’un parfum peut parfois varier selon le type de peau, les conditions d’application, de conservation ou encore les éventuelles reformulations effectuées par la marque.
Afin de vous accompagner au mieux, nous sommes déjà revenus vers vous par e-mail concernant votre demande. Nous vous invitons à consulter votre boîte de réception ainsi que vos courriers indésirables si nécessaire.
Pour toute question complémentaire, notre service client reste à votre disposition à info@my-origines.com ou au 02 00 97 00 15 (du lundi au samedi, de 8h à 18h).
Cordialement,
L’équipe MyOrigines
I ordered a gift set as a birthday…
I ordered a gift set as a birthday present. It was 7 days in advanced and I paid extra for 2-3 days shipping. It’s been a week and the product has still not arrived and there are no updates. The shipping was packaged 3 days late and now it’s also delayed in transit. I will not be able to receive it either, since I am flying out tomorrow.
Blame is on both the seller and also the delivery service.
I would not recommend on trusting the delivery time.
13 June 2026
Unprompted review
Reply from MyOrigines
Bonjour,
Nous sommes sincèrement désolés d’apprendre que votre commande n’est pas arrivée à temps pour l’événement prévu et comprenons parfaitement votre déception, d’autant plus que vous aviez choisi une option de livraison express.
Afin que nous puissions vérifier précisément votre dossier et comprendre ce qu’il s’est passé lors de la préparation et de l’acheminement de votre colis, pourriez-vous s’il vous plaît nous communiquer votre numéro de commande ?
Cela nous permettra d’effectuer les vérifications nécessaires et de revenir vers vous avec des informations précises dans les meilleurs délais.
Nous vous présentons nos excuses pour les désagréments rencontrés et restons à votre disposition à info@my-origines.com ou au 09 69 32 13 10 (du lundi au samedi, de 8h à 18h).
Cordialement,
L’équipe MyOrigines
Great website and very efficient…
Great website and very efficient process - goods arrived on time and he appt with price too - it was the best I could find for what I was looking for 😁
10 June 2026
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