MyOrigines Reviews 

188,887
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent price and given it comes from abroad great despatch and delivery time. Kept informed about my order and even got a sample with it.!!! X I love Lancaster tan prolonging cream- it really d... See more

Rated 5 out of 5 stars

Genuine product at an excellent price, clear info provided when buying from Europe so no concerns about unexpected bills on arrival. Couldn't be happier and will definitely buy again. The little perfu... See more

Rated 5 out of 5 stars

Always a pleasure to shop at My Origines, never disappointed. Wide selection of beautiful and genuine products. Affordable prices too. Can’t wait to place my next order. The Customer Services is amazi... See more

Rated 1 out of 5 stars

Shocking experience, I ordered a perfume that was sent to UK from holland which took a very long time then I missed delivery on tuesday and was told by royal mail it would be redelivered by Wednesday... See more

Company details

  1. Perfume Store
  2. Beauty Products Vending Machine
  3. Skin Care Products Vending Machine

About MyOrigines

Written by the company

MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.

Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.

MyOrigines

Written by the company

Notre service client à votre écoute 💌
Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
Notre engagement
Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.

Livraison offerte dès 49€

Paiement sécurisé


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

189K reviews

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4.5

All reviews

(188,887)

25,040 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you are someone who wants your items…

If you are someone who wants your items immediately then this is not for you. However if you are prepared to wait 1-2 weeks for delivery then you can get excellent products and prices from here. Personally I have never experienced any problems with the company and have used them multiple times and will continue to do so.

31 May 2026
Rated 4 out of 5 stars

SVR Products

Good prices. Hoods well packaged. Delivery very slow.

14 June 2026
MyOrigines logo

Reply from MyOrigines

Hello,

Thank you for your feedback.

We are glad to hear that you appreciated our prices and that your goods were well packaged. However, we are sorry that the delivery took longer than expected.

We understand that slow delivery can be disappointing, and we will share your feedback with our logistics partners to help improve this point.

Thank you for your trust, and we hope to offer you an even better experience next time.

Kind regards,

The MyOrigines Team

Rated 1 out of 5 stars

Very bad experince in my online entire…

Very bad experince in my online journey
with origins. I ordered one month ago. Still did not received the order. Waiting and waiting. The order goes back all the time without information. I will never ever try to order from this site. No trustable, No timetable.

14 June 2026
MyOrigines logo

Reply from MyOrigines

Hello,

We sincerely apologize for the inconvenience you have experienced and fully understand your frustration regarding the delay in receiving your order.

Please be assured that an investigation has been opened with the carrier to determine what happened to your parcel. We are currently awaiting their response and will get back to you as soon as possible as soon as we receive further information.

We are truly sorry that your experience did not meet your expectations and appreciate your patience while this investigation is ongoing.

Should you need any further assistance, our customer service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).

Kind regards,

The MyOrigines Team

Rated 1 out of 5 stars

This website is a scam they charged my…

This website is a scam they charged my creditcard twice for one order then one of the two items was returned but the payment has never been credited. They stole my money!

25-06 update: sure i've already sent 5 e-mails about this without response from your side order 200004777406 and 200004777538

30-06 update: still no response from Myorigines even though i've send about 10 e-mails by now. This company is one big joke. The customer support by phone is only in French.

DO NOT BUY FROM THEM!

24 June 2026
Unprompted review
MyOrigines logo

Reply from MyOrigines

Hello,

We are sincerely sorry to read about your experience and understand your concern regarding the payment and refund of your order.

In order for us to investigate your case thoroughly, could you please provide us with your order number? This will allow us to review your file, verify the payment transactions, and provide you with an appropriate response as quickly as possible.

We apologize for the inconvenience caused and remain at your disposal at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).

Kind regards,

The MyOrigines Team

Rated 5 out of 5 stars

Great Price and service

Great price and service. My daughter had used MO before and I got my scent for a really good price in a reasonable time. Plenty of updates on the trtacking.

15 June 2026
Rated 5 out of 5 stars

Friend's opinion

Our cooperation with you is excellent and of high quality, orders are delivered on time without any defects, what can I say, everything is great, thank you very much!!! Cheap price good

14 June 2026
Rated 1 out of 5 stars

The stuffs I ordered was simply awful

The stuffs I ordered was simply awful. i wanted to return them but there was a lot of conditions that make it impossible to return.

4 December 2025
MyOrigines logo

Reply from MyOrigines

Hello,

We are sorry to hear that you were disappointed with the products you received.

If the items are damaged or defective, we invite you to send us photos of the products so that our team can review your request and assist you further. You can send the pictures directly to info@my-origines.com.

Once we receive the photos, we will be able to investigate the situation and provide you with the most appropriate solution.

We apologize for the inconvenience and remain at your disposal.

Kind regards,

The MyOrigines Team

Rated 1 out of 5 stars

Late delivery

Late delivery, far later than shared

14 June 2026
MyOrigines logo

Reply from MyOrigines

Hello,

We are sincerely sorry to hear that your delivery took much longer than expected.

We fully understand your disappointment when the delivery timeframe communicated is not respected. Please accept our apologies for the inconvenience caused.

We would also like to inform you that your feedback has been escalated to the carrier so that this delay can be reviewed and improvements can be made to their service.

Thank you for bringing this matter to our attention, and we hope to provide you with a better experience in the future.

Kind regards,

The MyOrigines Team

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