Excellent price and given it comes from abroad great despatch and delivery time. Kept informed about my order and even got a sample with it.!!! X I love Lancaster tan prolonging cream- it really d... See more
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Genuine product at an excellent price, clear info provided when buying from Europe so no concerns about unexpected bills on arrival. Couldn't be happier and will definitely buy again. The little perfu... See more
Always a pleasure to shop at My Origines, never disappointed. Wide selection of beautiful and genuine products. Affordable prices too. Can’t wait to place my next order. The Customer Services is amazi... See more
Shocking experience, I ordered a perfume that was sent to UK from holland which took a very long time then I missed delivery on tuesday and was told by royal mail it would be redelivered by Wednesday... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
189K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Jean Arthes perfume
Lovely perfume...great choice..packaging is beautiful and delivery is swift...merci beacoup....
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I paid extra for 2-3 day delivery but…
I paid extra for 2-3 day delivery but the order was supposedly delivered 9 days after the order. I say "supposedly" because I and my neighbours are travelling and the delivery proof from chronopost/dpd is not accessible and I have no way of knowing if the order was delivered or not. Customer service has not responded to my emails or queries.
9 July 2026
Unprompted review
Reply from MyOrigines
Dear Anna,
Thank you for taking the time to share your experience. We are sorry to learn about the difficulties you encountered with your delivery.
Unfortunately, we are unable to identify your order based on the information provided in your review. We therefore invite you to contact our Customer Service and provide your valid order number so that we can investigate your case and provide you with an update as quickly as possible.
You can reach us at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which will be happy to assist you.
Kind regards,
The MyOrigines Team
The whole experience is so easy and the…
The whole experience is so easy and the prices are great
I spent so much time promoting your site I should be on a commission
3 July 2026
Great products
3 July 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience.
We are delighted to hear that you found our website easy to use and that your ordering experience was smooth and efficient. Providing a simple and reliable shopping experience is one of our priorities.
Thank you for your trust. We look forward to serving you again soon. If you have any questions, please do not hesitate to contact our Customer Service team at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which will be happy to assist you.
Kind regards,
The MyOrigines Team
Hello.I still waiting my order 🙁🙁🙁
2 July 2026
Reply from MyOrigines
Hello,
Thank you for your feedback. We are sincerely sorry to hear that you are still waiting for your order.
We understand how disappointing this situation is. Please be assured that an investigation has been opened with our carrier to determine the status of your parcel. We are closely monitoring your case and will keep you informed as soon as we receive an update.
If you have not already done so, please do not hesitate to contact our Customer Service team at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8:00 am to 7:00 pm). You can also use the virtual assistant available on our website, which may help answer your questions.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Kind regards,
The MyOrigines Team
Let down by delivery
Easy to use website. Good product prices and choice. But insistence of using Royal Mail with a signature instead of tracked led to a delivery timeline of 9 days past the due date and the only resolution was for me to make a 15 mile round trip to collect from the parcel office.
I have lots of deliveries from courier companies. None is so trumatic as Royal Mail
3 July 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience and for your positive comments about our website, product selection and prices.
We are, however, truly sorry to learn about the inconvenience you experienced with the delivery of your order. We understand how frustrating it must have been to receive your parcel 9 days later than expected and to have to make a 15-mile round trip to collect it.
Your feedback regarding the delivery method and your experience with Royal Mail has been noted and will be shared with the relevant team, as customer satisfaction is very important to us. We sincerely regret that the delivery did not meet your expectations.
If you would like to discuss your experience further, please do not hesitate to contact our Customer Service team at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which will be happy to help.
Kind regards,
The MyOrigines Team
Kept myself updated from start to…
Kept myself updated from start to finish. Excellent service.
2 July 2026
Breach of consumer rights—refund withheld after return received
Order Number: MO-200004888095
I strongly advise avoiding this company. I received a damaged item, followed all their return instructions, and they are now completely ignoring my emails and withholding my refund well beyond the legal 14-day timeframe.
For anyone considering ordering from them, here is the timeline of how they handle issues:
8th June: Order placed.
11th June: Parcel delivered to a DPD locker completely damaged. I emailed immediately with photographic evidence.
15th June: Customer service requested more photos and a formal statement, which I provided.
18th June: Returns note finally provided.
24th June: Tracking confirms the damaged return was successfully received back at their facility in France.
29th June: Emailed a formal complaint regarding the slow handling.
6th July: Received a stalling email stating they had "contacted the warehouse."
10th July: They have now missed the legal 14-day statutory deadline to issue a refund. They are completely ignoring my follow-up emails.
They currently have the damaged goods and my money. The customer service has been abysmal from start to finish. Since they are refusing to reply or issue the refund, I am now being forced to initiate a chargeback through my bank to recover my funds.
To make matters worse, their advertised UK phone number (02070970015) is completely inactive and results in a "call failure" every single time I try to call.
Save yourself the hassle and shop elsewhere.
8 June 2026
Unprompted review
Reply from MyOrigines
Dear Customer,
Thank you for taking the time to share your experience. We are sincerely sorry to read about the difficulties you encountered and understand your frustration regarding the handling of your return.
We would like to clarify that once a returned parcel is received at our warehouse, the processing of the return and the corresponding refund may take up to 30 days from the date of receipt, in accordance with our return policy. Our teams are working to process each return as quickly as possible, and we apologize if this timeframe has caused you concern.
We also regret that you experienced difficulties contacting us by phone. Please be assured that your feedback has been noted and will be shared internally to help us improve our service.
If your refund has not yet been processed, we invite you to contact our Customer Service at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm) so that we can review your file and provide you with an update. You can also use the virtual assistant available on our website, which may help answer your questions.
Thank you for your patience and understanding.
The MyOrigines Team
I had a very disappointing experience…
I had a very disappointing experience with MyOrigines. The perfume, gucci flora gorgeous gardiena intense, I received did not smell like the genuine version I had previously owned. The scent was extremely weak, faded very quickly, and seemed watered down, which left me questioning the authenticity of the product.
I contacted customer service to explain my concerns, but they were not helpful and did not offer a satisfactory resolution, and ended up ignoring my emails. I felt like my concerns were dismissed, especially considering the amount I paid.
I spent nearly £90 expecting a genuine Gucci fragrance, but based on my experience, I was left feeling misled and disappointed. I won’t be ordering from this company again and would not recommend them! They did not even give me a refund back!! Do not buy from them!!
6 May 2026
Unprompted review
Reply from MyOrigines
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and understand your disappointment.
We take any concern regarding the quality and authenticity of our products very seriously. Please note that all the products sold on MyOrigines are sourced directly from official brands and authorized distributors.
In order to investigate your situation and review your request, we kindly invite you to contact our Customer Service and provide your order number. This will allow us to access your file and offer you the most appropriate solution as quickly as possible.
You can reach us by email at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which may be able to assist you immediately.
We sincerely apologize for the inconvenience caused and hope to have the opportunity to resolve this matter for you.
Kind regards,
The MyOrigines Team
Absolutely unacceptable service
Absolutely unacceptable service — order never delivered and customer support completely ignores me
I placed an order for a Creed Himalaya perfume worth €258.02 on 27 June 2026. The estimated delivery date was 1 July, but the perfume was never delivered.
The tracking information has remained stuck at “awaiting collection by the carrier”, which suggests that the parcel may never even have been handed over to the delivery company.
I have already sent several emails asking for an explanation, an updated delivery date, or a refund, and I have received absolutely no response. For a company selling expensive luxury products, this level of customer service is completely unacceptable.
They took my payment immediately, but failed to deliver the product and are now ignoring every attempt to contact them. I currently have neither the perfume nor any clear information about what happened to my order.
This has been an extremely frustrating and disappointing experience. Based on how this order has been handled, I cannot recommend this company and would strongly advise other customers to think carefully before placing an order.
Order number: MO-200004979278
27 June 2026
Unprompted review
Reply from MyOrigines
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and fully understand your disappointment.
We sincerely apologize that your order was unfortunately lost during transit. This situation is far from the level of service we strive to provide, especially for such an important purchase.
To resolve this as quickly as possible, we have already sent you an e-gift card by email for the full value of your order, allowing you to place a new order immediately and at your convenience. We hope this solution will help compensate for the inconvenience caused.
If you have not received the e-gift card email, or if you need any assistance using it, please do not hesitate to contact our Customer Service at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use our virtual assistant available on our website, which may be able to assist you immediately.
Once again, please accept our sincerest apologies for this unfortunate incident, and thank you for your patience and understanding.
Kind regards,
The MyOrigines Team
TOP TOP TOP TOP
2 July 2026
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