My Furniture UK Reviews 

Was unsure what colour to choose, so requested samples they arrived within a day and then the chair come next day

I’ve ordered from MyFurniture quite a few times before and spent a lot with them, so this isn’t coming from someone just trying to complain for no reason.

The chairs look lovely I’ll give them that. That’s what draws you in. But the moment something goes wrong, it’s honestly been a nightmare.
One of my chairs developed a fault within 2 months. I live alone, no kids, no pets, and I’m barely even home, so there’s no reason this should have happened. They collected it to “repair” it, which was fine. Though dealing with Bart from the beginning has been a nightmare.

But after that, everything just went downhill.
No one told me what the issue actually was or whether it had even been fixed. Then out of nowhere, they tried to deliver it back with less than 30 hour ’ notice because they were “in the area”, their email asked me to respond to confirm. I did not, they attempted delivery. They then apologised (Jaqueline), and sent my chair to another delivery partner whom she said they will arrange delivery with me, it happened again, delivery was booked again with them (this time 24 hour notice) no way to contact them, I contacted MyFurniture again immediately to let them know I’m working and unwilling to accept a signed delivery. And here we go again, delivery was attempted. Begged them on camera to leave it by the door and I’ll handle any consequences, they refused. Then they came back and said I will now be charged delivery fees.

The worst part has been how the complaint was handled. I asked for it to be escalated, but it just kept going back to the same person (?) I was told I’d be contacted by someone more senior, but it didn’t feel like that at all. When I finally got a response from a director, it came within minutes (10 minutes) saying everything was handled correctly which clearly isn’t the case and infact sent me back to the same person I’m complaining about. Excuse me, but what is your policy regarding complaint?!

No one has properly looked into what actually happened.

And to top it off, the chair I paid for is still with them. So I’ve paid for something that I don’t even have in my home anymore.

This whole situation has been stressful and dragged on way longer than it should have.

So yeah the furniture looks nice. But based on my experience, the quality isn’t great and the customer service is even worse.
I’ve now had to take this up with my bank and will be taking it further with trading standards, this is no longer about a chair, your policies from start to finish are a sham! You have no policies in place whatsoever.

Just be aware everything is fine until it’s not. They will make you look like you’re just a difficult customer and hard to deal with. I have not been aggressive or sworn or disrespected any of them which is why I will lay this out openly including the phone calls to either small claims courts or trading standards.

I will continue to pursue this on trust pilot, bank, trading standards until it is properly resolved, because the way this has been handled is not acceptable

Do NOT order unless you are prepared to take a day off work last minute for a delivery or be charged for not accepting that delivery.

Excellent 👍

Great stuff

My couch was too big for my door and the staff was lovely enough to help me reschedule delivery to my convenience. Very helpful and patient. So thank you

Very happy with my overall experience. Good communication customer service, quick delivery, product was good price and excited my explanation

I can not recommend this company enough.
Right from the start of looking to purchase furniture from the website to the completed order they have been fantastic. Chan has great customer service and nothing was ever too much trouble. He sent pictures of the items i was interested in and replied to all my questions.
We purchased a sideboard,2 seater sofa, dining table and chairs. Every item was so well packed and perfect.
Would highly recommend this company.
Thankyou for making my dining room look fantastic !

Delivery was prompt. Good quality. Extremely well packaged to avoid damage in transit. Well done to the company.

Ordered 8 Ella dining chair in taupe. Absolutely stunning. Customer service fantastic. Extremely happy.

I’m always delighted with the style, quality and service from my furniture, I usually speak with Chan who is always friendly, helpful and supportive.

I recently purchased four dining chairs and a vase from My Furniture and I couldn’t be happier with both the products and the service. The quality of everything I received is excellent, and the chairs look amazing!

One thing that really stood out was the WhatsApp video service. Being able to see the products in real life before purchasing was incredibly helpful and gave me so much confidence in my choices. The communication throughout was seamless, and ordering via WhatsApp was quick and easy. The team were also genuinely lovely to deal with, which made the whole experience even better.

There was a small issue where the wrong vase was initially sent, but this was resolved immediately. A replacement was dispatched straight away and arrived the very next day, which I thought was fantastic customer service.

Overall, a brilliant experience from start to finish – I would definitely recommend and will be purchasing from them again!

i bought a beautiful french style chair, exactly as photo service and delivery very good.

Great quality furniture, very prompt delivery and service. Will shop here again!

prompt delivery and great customer service when we had an issue.

Lovely paintings, a really good quality product, at a great price. Really quick delivery too. Would thoroughly recommend.

How items were packed and delivery team assisted were possible.

Excellent people

Great quick delivery, i ordered an accent chair , the shop were great at sending me a video of it so i could see the shade of the chair before i bought it . Quick service and chair looks amazing . Highly recommend .

Kept updated would definitely order from here again