Buying was simple but getting the Sibelius programme to install was not as easy. It would be much more easy for not very tech people such as myself if the licence key and the code to activate it were... See more
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Review summary
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Long wait for them to be shipped from slovakia just make even better aprietiation of the item . custome service great so evertihing else
Despite my anticipation, the item hasn't arrived yet, even though the delivery date has passed. I've reached out multiple times via email, but unfortunately, haven't received a response.
Company replied
Absolutely splendid company to order from. No issues at all from point of sale to delivery. Item arrived in super quick time, fully tracked and in excellent condition. Top notch customer service
Company replied
Company details
- Musical Instrument Store
- DJ Supply Store
- Electronics Store
- Recording Studio
- Sheet Music Store
- Home Audio Store
Written by the company
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Written by the company
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4.4
Excellent
547 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Bromo BAT 4 MCE is lovely
The Bromo BAT 4 MCE is lovely, but this model is supplied with a padded bag, and mine was not, otherwise I'd have given 5 stars. I'm going to get another Bromo guitar, but from another dealer, only due to the bag not being supplied, sorry to say, and these things really do matter.
regards Paul
22 January 2025
Reply from Muziker
Dear Bruce,
We appreciate you sharing your experience with us. We take all feedback seriously and are committed to making improvements based on what we hear from our customers.
Kind regards,
Dorota
Muziker
Fast delivery speak works great
20 January 2025
Reply from Muziker
Your kind words are like music to our ears! We're so happy we could help you find the perfect product for your musical needs. That's what we're all about!
Great experience
Great experience, delivery took a little while but well worth the wait.
29 January 2025
Unprompted review
Reply from Muziker
Thanks a million for sharing your positive experience! We love hearing from satisfied customers like you. It inspires us to keep doing what we love and providing the best possible service.
A good experience
Great price, well packaged bass that was out of stock everywhere else.
Delivery from Slovakia to Scotland in under 6 working days (9 days in total), just 1 day later than quoted but that was due to UPS not Muziker. Website Live Chat is good and responsive to enquiries, and the site link to tracking the parcel worked well. Would buy from Muziker again. Recommended!
16 January 2025
Reply from Muziker
We're over the moon about your review! It's customers like you who make our work so rewarding and remind us why we do what we do. Thanks for being a part of the Muziker family!
Everything was so easy and no hassle,my…
Everything was so easy and no hassle,my guitar arrived safely and very well packaged.i love the it is a amazing guitar,plays great & sounds fabulous keep up the good work and as soon as I have saved up enough money I'll be having another one.
14 January 2025
Reply from Muziker
This is the best kind of feedback we could ask for! We're so happy to hear you're loving your experience with Muziker. We'll keep striving to exceed your expectations in the future.
Excellent pallette knife of the shape I…
Excellent pallette knife of the shape I particularly wanted but couldn't find elsewhere.
Great service from Muziker. Delivered earlier than stated. Well packaged.
28 December 2024
Unprompted review
Reply from Muziker
Hello Luke,
Thank you for your nice feedback and we're looking forward to your next visit.
Kind regards,
Patrik - Muziker
Ordered from the UK, excellent golf set
My first order which was before Christmas didn’t arrive but that was down to UPS messing up the delivery, Muziker gave me £25 off my next order so I reordered and they arrive a week later. I live in the UK so they’re £250 cheaper than American Golf! Absolute bargain. Excellent quality of product
30 December 2024
Reply from Muziker
Hello Martin,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Patrik - Muziker
Easy to deal with
Easy to deal with, quick delivery, product as described, all round good experience, no hassle.
29 December 2024
Reply from Muziker
Hello Lee,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Delivery taking forever, still not arrived.
On the positive side the buying process was easy and the discount made the purchase very attractive. But whist I appreciate the purchase was over Christmas it still hasn’t arrived.The delivery date has already moved back by two days and from what I can see it’s still according to UPS in Nuremburg. Sadly this delay would make me think again from buying Muziker and paying such a high delivery cost.
27 December 2024
Reply from Muziker
Dear Declan,
We're saddened to hear about the difficulties you encountered. We value your business and your feedback. We're taking your concerns seriously and are actively working to address them to ensure a smoother experience in the future.
Kind regards,
Dorota
Muziker
Product as described
16 December 2024
Reply from Muziker
Hello Tim,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Tony,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
VST software plugin purchase FAIL
I purchased a VST software plugin - Clarity VX, that I needed for a quick project , and I didn't get a working link.
I contacted Muziker who were polite, and said that they would check with the software supplier dept.
4 days later(!), I had to contact Muziker again due to no further response, and I was told that they couldn't sell me the software at the price that they had taken my money for, and would give me a refund. My time was completely wasted, and I couldn't get my project done in time.
So, I went to the official plugin maker, and they gave me a similar deal instantly. In future, this is what I will do every time. Why bother using this middleman?
I'm sure that the physical product side of their business is fine, but I won't be returning.
12 December 2024
Reply from Muziker
Dear Aidan,
We apologize for any inconvenience you faced. We strive to provide the best possible service, and we're disappointed to hear that we fell short. Your feedback is important to us, and we're using it to make changes and improve our processes.
Kind regards,
Dorota
Muziker
Reply from Muziker
Hello Margaret,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
good service
2 December 2024
Reply from Muziker
Hello Michael,
Thank you for your nice feedback and we're looking forward to your next visit.
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Elizabeth,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
Damaged goods.
I ordered some lead free weights but some of them were damaged due to either bad packaging or broken before they were posted.
25 November 2024
Reply from Muziker
Dear Matt,
Your feedback means a lot to us. We're always trying to get better, and your experience helps us see where we can make adjustments. Thank you for sharing, and we'll be sure to take your comments into account.
Kind regards,
Dorota
Muziker
Superb customer service.
I bought a golf bag from Muziker eight months ago. They delivered it promptly, which was great. It broke about eight months ago and I tried to get it replaced by the manufacturer under their warranty, which didn't work. I then contacted Muziker who tried to replace it, but when they didn't have it in stock, refunded the cash immediately. Really positive experience, you can buy with complete trust from Muziker.
4 December 2024
Unprompted review
Reply from Muziker
Hello David,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Patrik - Muziker
Still not arrived!
22 November 2024
Reply from Muziker
Dear Paul,
Thank you for your review that you've shared. We always try to improve our services, it wouldn't be possible without feedback from our customers. According to the courier tracking, your package has been delivered already. We hope you're enjoying your new product!
Kind regards,
Dorota
Muziker
Reply from Muziker
Dear Kirsty,
We apologize for any frustration you experienced. We're committed to providing excellent customer service, and we're disappointed to hear that we fell short. Full refund was issues by our finance department and we hope to see you in our shop in the future.
Wishing you all the best.
Kind regards,
Dorota
Muziker
Great to use
Would highly recommend using these guys - great products at a fair price and delivery was completed as expected.
15 November 2024
Reply from Muziker
Hello Simon,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
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