We recently completed our move using Muve Conveyancing’s LiteSpeed service, taking just 9 weeks from start to finish. Reon & Mahiru were brilliant throughout the entire process, super friendly, incred... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am truly grateful that I found Muve. They were really supportive and was only a phonecall away. Tuan my account manager helped me a lot to clarify my confusions he was an angel, Debrah my conveyance... See more
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I was helping my son to buy his first home and was somewhat apprehensive about the conveyancing process. Both Kevin Assauw and Udantha Amarakoon in particular made the whole process very simple. We we... See more
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The whole process was amazing. Everything was dealt with effectively and quickly. All emails and questions were answered almost straight away which helped me to be at ease throughout the whole pro... See more
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Company details
About Muve
Written by the company
At Muve, we’re transforming the home-moving experience by eliminating the
legal black hole that causes delays and uncertainty.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Contact info
Oriel House, 26 The Quadrant, , TW9 2PR, Richmond, United Kingdom
- 020 3907 4409
- customerservice@muve.me.uk
- muve.me.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars for muve
Communication was perfect! Always give me updates every Friday and when i rang they rang they were always happy to help, i would highly recommend muve. There team are fantastic and get the job done quick, thanks again muve
11 September 2026
Unprompted review
Reply from Muve
Hi Sean,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you were pleased with the communication you received throughout your transaction. Keeping our clients informed is a key priority for us, so it's fantastic to know that the regular Friday updates and the support provided whenever you got in touch helped make your experience a positive one.
Your kind comments about our team's responsiveness and efficiency are greatly appreciated. We are pleased that we were able to assist you and help progress your matter smoothly.
Thank you for your recommendation and for choosing Muve. We truly appreciate your feedback.
Kind regards,
Anjalee
Team Muve
Extremely disappointing experience with Muve
Extremely disappointing experience with Muve — would not recommend
I have found my experience with Muve incredibly poor and, frankly, appalling.
I have had a sale in progress with Muve since 11 March, and at almost every stage, the process has been unnecessarily delayed. Despite being promised weekly updates, these have not been provided consistently, and I have repeatedly been left chasing for information rather than receiving proactive communication.
What has been particularly frustrating is the lack of proactivity throughout the transaction. There has been little evidence of Muve proactively communicating with the buyer’s solicitors or requesting the necessary management pack to move matters forward. These are basic aspects of progressing a property sale, yet I have repeatedly had to wait while issues appear to sit untouched.
It has now been six months into the process before Muve has begun properly progressing the fact that the property is held under the 2022 building regulations. This is something I would have expected to be identified and addressed much earlier in the transaction.
The case management has also changed partway through the process, which has added further frustration and a lack of continuity.
When I have tried to escalate my concerns, Muve have also been unwilling to provide a clear method of contacting or escalating matters to a manager. This has left me feeling that there is no meaningful way to raise concerns when the service being provided is inadequate.
The delays have had a significant financial impact on me, and I am extremely disappointed that much of this could potentially have been avoided through better communication, ownership and proactive case management.
Overall, I have found the service extremely frustrating and far below the standard I would expect. Based on my experience, I would not recommend Muve to anyone looking for a reliable and proactive conveyancing service.
11 September 2026
Unprompted review
Reply from Muve
Hi Sam,
Thank you for taking the time to share your feedback.
We are sorry to learn of your dissatisfaction with the service you have received and appreciate you bringing your concerns to our attention. We understand how frustrating delays, inconsistent communication, and changes in case handling can be during what should be a straightforward transaction.
Given the nature of the concerns you have raised regarding the progression of your sale, communication, case management, and the impact this has had on you, we can confirm that these matters have been recorded in line with our Complaints and Escalations Procedure.
If a member of our team has not already contacted you, someone will be in touch to review your concerns and discuss the issues you have highlighted in more detail.
Thank you for bringing these matters to our attention. We appreciate your patience while your concerns are being reviewed.
Kind regards,
Anjalee
Team Muve
Muve were fantastic for my house sale…
Muve were fantastic for my house sale and purchase, Sharfaa and Sumudu both kept me up to date with how everything was progressing and if I needed to speak to them they were always on hand to answer my queries. Every week without fail I received an email for both the purchase and the sale updating me as to how it was progressing. Thank you both so much for your help, patience and kindness from start to finish.
11 September 2026
Unprompted review
Reply from Muve
Hi Sharon,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Sharfaa and Sumudu provided such excellent support throughout both your sale and purchase. Property transactions can be complex, particularly when managing two matters at the same time, so it is fantastic to know that their communication, responsiveness, and regular updates helped keep you informed and reassured throughout the process.
We are especially pleased that you found the weekly progress updates helpful and that Sharfaa and Sumudu were always available to answer your questions. Your kind comments regarding their patience, kindness, and dedication are greatly appreciated.
Thank you for choosing Muve and for sharing your experience. We will be sure to pass your wonderful feedback on to Sharfaa and Sumudu.
Kind regards,
Anjalee
Team Muve
Excellent service
Excellent service! I had a really positive experience with Muve. The service was great, and communication throughout was clear, helpful, and professional. I’m very happy with the experience and would highly recommend Muve to others.
11 September 2026
Unprompted review
Reply from Muve
Hi Gihan,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with Muve and that you found our service, communication, and support to be clear, helpful, and professional throughout your transaction.
Providing a high level of service and keeping our clients informed at every stage are priorities for us, so it is fantastic to know that this was reflected in your experience.
Thank you for your recommendation and for choosing Muve. We truly appreciate your feedback and wish you all the best for the future.
Kind regards,
Anjalee
Team Muve
Exceptional service for property purchase
Having reviewed various quotes for the sale of my new property I decided to go with Muve.
I was a little nervous given the office wasn’t local and all works completed remotely.
The service, updates and communication along with the speed in which my sale was completed was exceptional.
Having purchased many property’s, the service I received from both Nirmani and Seraiah was exceptional.
Highly recommended and will definitely be using them in the future.
Shaun
10 September 2026
Reply from Muve
Hi Shaun,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you chose Muve and that your experience exceeded your expectations. We understand that using a fully remote conveyancing service can feel daunting initially, so it is particularly rewarding to know that our communication, regular updates, and efficient service helped provide reassurance throughout your transaction.
Your kind comments regarding Nirmani and Seraiah are greatly appreciated. We are pleased that their professionalism, responsiveness, and dedication contributed to such a positive experience and helped ensure your sale progressed smoothly and efficiently.
Thank you for your recommendation and for placing your trust in Muve. We will be sure to share your wonderful feedback with Nirmani and Seraiah.
Kind regards,
Anjalee
Team Muve
The whole conveyancing process was all…
The whole conveyancing process in purchasing our first house was all carried out very smooth,straightforward and easy for us.A big Thankyou to Dain and Abdul for their services and support.we are really happy and would highly recommend for anybody else too.
*Kal & Wade.
10 September 2026
Unprompted review
Reply from Muve
Hi Kal & Wade,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your first house purchase was a smooth, straightforward, and positive experience. Buying your first home is a significant milestone, and we are pleased that Dain and Abdul were able to provide the support and guidance needed to make the conveyancing process as easy as possible.
Your kind comments about their service and support are greatly appreciated, and we are thrilled to know that you are happy with the outcome.
Congratulations on your new home, and thank you for your recommendation. We will be sure to share your feedback with Dain and Abdul.
Kind regards,
Anjalee
Team Muve
As first time experience we were kept…
As first time experience we were kept up to date every week to how the transaction was going,
Both Anisha and Vihara worked hard to get things done and if we were unsure , they would explain and go through it.
Thank you so much to you both , and we are thrilled we now have our new dream home! 🤩
10 September 2026
Unprompted review
Reply from Muve
Dear Client,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that, as first-time buyers, you felt well supported throughout your transaction and that the regular updates helped keep you informed every step of the way.
It's fantastic to know that Anisha and Vihara worked hard to progress your matter and took the time to explain things whenever you had questions. Clear communication and guidance are so important during the home-buying process, and we are pleased that they helped make the experience a positive one for you.
Congratulations on your new dream home, and thank you for choosing Muve. We will be sure to share your kind feedback with Anisha and Vihara.
Kind regards,
Anjalee
Team Muve
Extremely smooth service
We have recently used Muve to complete our first house purchase and we have had such a smooth process, they helped us in any way they could and made everything as easy as it could be, we had Raini madurasinghe and Vihandu Bimsath, they both made the process smooth and ensured we completed on the dates we requested
4 September 2026
Unprompted review
Reply from Muve
Hi Enzo,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your first house purchase was such a smooth experience and that Raini Madurasinghe and Vihandu Bimsath were able to support you throughout the process. Buying your first home is an important milestone, and we are pleased that the team helped make everything as straightforward and stress-free as possible.
It's fantastic to know that their guidance, support, and commitment helped ensure completion took place on your preferred dates. Your kind feedback is greatly appreciated, and we will be sure to share your comments with Raini and Vihandu.
Congratulations on your new home, and thank you for choosing Muve.
Kind regards,
Anjalee
Team Muve
Terrible service
Terrible service. They sell themselves on the fact they will get you completed quicker than the market average - this is not true! Case handler and legal representative did not communicate with me - even on completion they did not let me know - I had to hear from a third party! I was asked numerous times to review my own documents - does not seem they know the legalities of house conveyancing. Use these if you wish but I would not recommend.
7 September 2026
Unprompted review
Reply from Muve
Dear Ruth,
Thank you for taking the time to share your feedback. We are extremely sorry to hear about the experience you describe and the frustration caused by the lack of communication throughout your transaction. We appreciate how disappointing it must have been not to receive an update regarding completion directly from your legal team.
We also note your concerns regarding the handling and review of your documents. We take feedback of this nature seriously and would welcome the opportunity to understand what happened in your particular case.
Unfortunately, based on the information provided in your review, we have not been able to identify the relevant file. We would therefore be grateful if you could contact us at feedback@muve.me.uk with your details and any further information you can provide. This will allow us to locate the matter and look into the concerns you have raised more thoroughly.
We are sorry again that your experience fell short of your expectations and would welcome the opportunity to address your concerns directly.
Kind regards,
Anjalee
Team Muve
Great experience and highly recommend
My wife and I had a great experience with Muve Conveyancing. The process was handled professionally from start to finish, with the team providing clear guidance and support throughout. Anishan and Cassandra were particularly helpful and supportive throughout the process, which helped make what can be a stressful experience much easier. Communication was generally efficient, and I would happily recommend Muve Conveyancing to anyone looking for a professional and reliable conveyancing service.
5 August 2026
Unprompted review
Reply from Muve
Hi Kosy,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you and your wife had a great experience with Muve Conveyancing. Buying or selling a property can often be a stressful process, so it is fantastic to know that our team provided clear guidance, professional support, and efficient communication throughout.
We particularly appreciate your kind comments about Anishan and Cassandra. We are pleased that their support and dedication helped make the process easier and more straightforward for you.
Thank you for your recommendation and for placing your trust in Muve. We will be sure to share your feedback with Anishan and Cassandra.
Kind regards,
Anjalee
Team Muve
Please DO NOT USE MUVE if you care about your sanity
All these five star reviews are definitely fake. I have never worked with such an unprofessional unexperienced company.
Communication was so badly that I spent daily hours and hours to try to reach somebody. It was the most stressful experience of my life.
I was misinformed and due to this I had a huge financial loss.
DO NOT USE THIS COMPANY!
9 September 2025
Unprompted review
Reply from Muve
Dear Cristina,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear how stressful you describe your experience to have been, particularly your concerns regarding communication, the information provided to you, and the financial impact you say this had. We appreciate how serious these concerns are and would welcome the opportunity to look into them properly.
We would, however, like to address your comment regarding the authenticity of our five star reviews. Trustpilot has its own rigorous systems and processes in place to monitor reviews and identify content that may breach its guidelines. Our reviews are published through the Trustpilot platform and represent feedback from clients who have chosen to share their experiences with us. We appreciate that experiences can differ, and we would never seek to dismiss a client simply because their experience has been negative.
At present, based on the information available to us from your review, we have been unable to identify the case file relevant to your experience. As a result, we are unable to comment responsibly on the specific issues you have raised, including the communication difficulties, the information you believe was incorrect, or the financial loss you refer to.
We would therefore ask you to contact us directly at feedback@muve.me.uk, providing your details and any relevant case information. We would be more than happy to review the matter and address the concerns you have raised directly with you through the appropriate channels.
We are sorry that your experience has left you feeling this way, and we genuinely welcome the opportunity to understand what happened and investigate your concerns properly.
Kind regards,
Anjalee
Team Muve
Thank you to Muve
Its been good working with Gautham and Shehan thank you.
4 September 2026
Unprompted review
Reply from Muve
Hi Junaid,
Thank you for taking the time to leave a review.
We are pleased to hear that you had a positive experience working with Gautham and Shehan. Providing supportive and efficient service throughout the conveyancing process is something we strive for, and we are delighted that they were able to assist you.
Thank you for your kind feedback. We will be sure to share your comments with Gautham and Shehan.
Kind regards,
Anjalee
Team Muve
Great price and experience from the entire team
I recently used Muve for both my sale and purchase and was supported by Malinga De Silva, Rilhan Hallaldeen and Kevin Assauw. The price initially was great and very competitive but it was the support and quality of service that was particularly brilliant.
The final stages of my move became particularly stressful due to delays and uncertainty elsewhere in the chain, but the team continued to chase, keep things progressing and respond to my (many!) requests for updates. I really appreciated their patience and support, particularly when timelines became incredibly important and there was a lot happening across both transactions.
Malinga, Rilhan and Kevin worked hard behind the scenes to get everything over the line, and I always felt they understood how important the move was to me. They were professional, responsive and reassuring throughout what could otherwise have been a very difficult experience.
I'm now happily in my new home and incredibly grateful to all three of them for helping me get here. Thank you!
3 September 2026
Unprompted review
Reply from Muve
Hi Laura,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had such a positive experience with Muve for both your sale and purchase. It is particularly rewarding to know that Malinga De Silva, Rilhan Hallaldeen, and Kevin Assauw provided the support, communication, and professionalism needed throughout your transactions.
Property transactions can be especially stressful when there are delays and uncertainties elsewhere in the chain, so we are pleased that the team were able to keep matters progressing, provide regular updates, and support you during those crucial final stages. Your kind comments regarding their patience, responsiveness, and dedication are greatly appreciated.
We are thrilled to hear that you are now happily settled in your new home. Thank you for choosing Muve and for sharing your experience. We will be sure to pass your wonderful feedback on to Malinga, Rilhan, and Kevin.
Kind regards,
Anjalee
Team Muve
Avishka was great very dilligent and…
Avishka was great very dilligent and kept me updated the whole time
8 September 2026
Unprompted review
Reply from Muve
Hi Arjun,
Thank you for taking the time to leave a review.
We are delighted to hear that Avishka provided such a positive experience throughout your transaction. Keeping clients informed at every stage is a key part of the service we strive to deliver, and it is wonderful to know that Avishka's diligence and regular updates made a difference to your experience.
We greatly appreciate your kind feedback and will be sure to share your comments with Avishka.
Kind regards,
Anjalee
Team Muve
Absolutely incredible and professional…
Absolutely incredible and professional Natasha and Dineth are the best in this game! So efficient, quick responses and when things need chasing up best believe Natasha will chase! Got my house in under 8 weeks! Highly recommend
8 September 2026
Unprompted review
Reply from Muve
Hi Safaa,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Natasha and Dineth provided such an incredible and professional service throughout your transaction. It's fantastic to know that their efficiency, responsiveness, and proactive approach helped make the process run smoothly and contributed to you securing your new home in under 8 weeks.
Your kind comments about Natasha's dedication and determination to keep matters progressing are greatly appreciated, and we will be sure to share your feedback with both Natasha and Dineth.
Congratulations on your new home, and thank you for your recommendation and for choosing Muve.
Kind regards,
Anjalee
Team Muve
remarkable service and people.
9 September 2026
Unprompted review
Reply from Muve
Hi Andrej,
Thank you for taking the time to leave a review.
We are delighted to hear that you found both our service and our team to be remarkable. Providing a positive and supportive experience for our clients is always our goal, so it is wonderful to receive such kind feedback.
Thank you again for choosing Muve and for sharing your experience. It is greatly appreciated by the entire team.
Kind regards,
Anjalee
Team Muve
Smooth experience
Smooth experience, Tharusha and Zainab were fantastic! Until next time
1 September 2026
Unprompted review
Reply from Muve
Hi Kabilan,
Thank you for taking the time to leave a review.
We are delighted to hear that you had a smooth experience and that Tharusha and Zainab provided fantastic support throughout your transaction. We understand how important it is to have a responsive and reliable team by your side, and we are pleased that they were able to make the process a positive one for you.
Thank you again for your kind feedback. We will be sure to share your comments with Tharusha and Zainab.
Until next time, we wish you all the best!
Kind regards,
Anjalee
Team Muve
Very helpful and experienced advisors
Very helpful and experienced advisors, helping all the way. I will recommend to everyone,if you need a help to get your house buying procedure easier.
8 September 2026
Unprompted review
Reply from Muve
Hi Michael,
Thank you for taking the time to leave a review.
We are delighted to hear that you found our team helpful and experienced throughout your house purchase journey. Buying a home is an important milestone, and we are pleased that our advisors were able to support you every step of the way and help make the process easier.
Your recommendation means a great deal to us, and we truly appreciate your kind feedback.
Kind regards,
Anjalee
Team Muve
Got things done really quickly but pester for review.
They were very quick to get things sorted especially Kasuni. But Sharan kept pestering for a five star review, he pestered so much that he has now lost 2 stars but does his job well. Kasuni gets 5 as she was brilliant.
8 September 2026
Unprompted review
Reply from Muve
Hi David,
Thank you for taking the time to share your feedback.
We are pleased to hear that you were happy with the speed of service you received and that Kasuni was able to support your transaction so effectively. We will be sure to pass on your kind comments to her.
We also appreciate your feedback regarding the review requests you received. We understand how repeated requests can become frustrating, and we are sorry that this impacted your overall experience. Your comments are valuable and will be shared with the relevant team as part of our ongoing review of customer communications.
Thank you again for your feedback and for choosing Muve.
Kind regards,
Anjalee
Team Muve
Used muve for buying a house
Used muve for buying a house. They were very patient with us as there was a lot of issues regarding settling on a date of completion.
Very friendly and kept us up to date.
8 September 2026
Reply from Muve
Hi Chloe,
Thank you for taking the time to leave a review.
We are pleased to hear that you had a positive experience with Muve during your house purchase. Property transactions do not always progress smoothly, so we are delighted that our team was able to support you patiently through the challenges surrounding the completion date whilst keeping you informed throughout.
Your comments regarding our friendly service and regular updates are greatly appreciated, and we are pleased to know that you felt supported during the process.
Thank you again for your feedback and for choosing Muve.
Kind regards,
Anjalee
Team Muve
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