Ordered storage boxes last friday arrived by Monday morning. Ordered more boxes this week and they arrived next day. Easy assembly and excellent value. Telephone answered within 9 seconds (sign of... See more
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Review summary
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Reviews shaping this summary
I'd ordered a couple of items and when they hadn't arrived a week later I phoned up and was given a full refund. The guy was very friendly and explained I could keep the goods when they eventually tur... See more
Obviously these guys have some really handy products, but I want to shout out to their customer service here. They are always quick to respond, helpful, friendly and if there is an issue, like you ne... See more
I purchased the portable rechargeable desk fan as a gift for a family member. He has had it just a week now and says it is the best gift he has ever received. It is compact and can be used anywhe... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
170K reviews
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Easy to contact this company
Easy to contact this company. Very helpful staff on the phone.
Interesting products. Good value.
Delivery quick and efficient.
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got some lights for the garden
Got some lights for the garden. But Twelve months later thay have failed.
14 July 2026
Reply from Must Have Ideas
Hello Mr Phillip
Thanks for getting in touch.
We are sorry to hear this.
You can contact our wonderful UK based customer services team, who will be happy to help you with any problems, by email at hello@musthaveideas.co.uk .
We aim to respond to all queries within 48 hours! Also don't forget about our 100-day money back guarantee. 😊
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Toilet cleaner works as loo flushes
Toilet cleaner works as loo flushes. This one fits inside cistern and appears long lasting.
19 July 2026
Product arrived quickly as promised and…
Product arrived quickly as promised and it shifted a lot of black mould from the seal on my washing machine. It will need a second treatment as I have never cleaned the seal before but I am sure it will shift it!
14 July 2026
Reply from Must Have Ideas
Hello Carole, thanks for your candid feedback, we really appreciate it (even when it's not so great!)
I'm really sorry to hear that you weren't happy with your Hanger hero, especially as we usually we get lots of great feedback about this product.
However, you'll be pleased to hear that we offer a 100 day 'no quibble' money back guarantee on all our products, so please don't hesitate to get in contact with our UK based customer services team to take advantage of this.
We're here to help seven days a week between 6am and midnight - so please do get in touch and give us the opportunity to fix this for you.
Love all the products from Must Have…
Love all the products from Must Have Ideas. They always do 'what it says on the tin'
Great service and prompt delivery
19 July 2026
I was surprised that this product…
I was surprised that this product actually does what it says it does. We bought the mould remover, and I was genuinely impressed at how it made our bathroom look like new. Would definitely recommend.
14 July 2026
As a family run business I am very…
As a family run business I am very impressed with the way they look after their customers and nothing seems to much trouble so keep up the good work,I will say I am so glad I came across this business and will definitely be buying more items in the future
19 July 2026
We needed extra storage and our first 6…
We needed extra storage and our first 6 Better Boxes gave been filled. So needed more, very happy with the product.
17 July 2026
My order was delivered 3 days after…
My order was delivered 3 days after ordering and true to Amy's word I was refunded my money as the order was delivered more than the 2 days promised.
14 July 2026
Have purchased a few items recently and…
Have purchased a few items recently and very happy
Great company and amazing customer service can't fault it
19 July 2026
In terms of delivery it was received on…
In terms of delivery it was received on time as is usual, good product
14 July 2026
Delivery was super fast
Delivery was super fast ! Loved the boxes about to order another 12
9 July 2026
Poor quality and does not do what it's advertised to do.
Find a better quality device to sell.
28 August 2025
Reply from Must Have Ideas
Hello Nicky, thanks for your feedback.
I'm sorry to hear that you aren't happy with your order, that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.
Reply from Must Have Ideas
Hi Ellen, thanks for leaving us a review.
I'm sorry to hear that you haven't received your order, that's extremely rare, but very disappointing.
Please contact our UK based customer services team and they will be able to put this right for you.
You can drop us an email hello@musthaveideas.co.uk or call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Fabulous ideas and handy items
Fabulous ideas and handy items.
Quick delivery and I take my hat off to a family run business.
Well done 🙌
19 July 2026
Good selection of great and very useful…
Good selection of great and very useful products,ordering was simple quick and easy and delivery was very quick too.
16 July 2026
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