Must Have Ideas Reviews 

171,407
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 31,182 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that orders arrive very quickly and are securely packaged, while items consistently match their advertised descriptions. Many buyers truly appreciate the friendly and professional staff, alongside a remarkably straightforward, reliable, and efficient online shopping process. Some people were dissatisfied with specific purchases, such as certain household cleaning items or laundry sheets, explaining that these goods failed to perform properly or meet expectations. Reviewers additionally mentioned occasional delivery delays and a rather frustrating lack of updates from customer support regarding pre-ordered items.

What people talk about most

Product

People report positive experiences with product, noting that items are well-designed, very useful, and... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt dispatches and orders arriving on... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with well-made and effective... See more

Order

Clients share positive opinions on order, highlighting that the purchasing process is generally... See more

Service

Reviewers mention positive feedback about service, highlighting a consistent consensus regarding the helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering process and prompt delivery. The products I bought, easy pull camping lights and cube storage, are both just as described. The pouches inside the cubes are clear plastic so only time... See more

Rated 5 out of 5 stars

Ordered the Mould Magic - although we were slightly sceptical to be honest, but had read the reviews, so took a chance. Wow! Great communication - really quickly delivery and well packaged. The... See more

Rated 5 out of 5 stars

Fantastic idea 👍 I have used loads of those expensive plastic boxes in my loft but they always go brittle and brake after a short time and when you are not using them they still take up the same amou... See more

Rated 5 out of 5 stars

I have purchased a few items from MHI - all products are brilliant and of good quality. My first item was the frog spade - absolutely fantastic - I would never have been able to have dug such a larg... See more


Company details

  1. Home Goods Store

About Must Have Ideas

Written by the company

Cleaning

Homewares

Kitchen

Storage

Best Sellers

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.

Visit our website

Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.

If we can help in any way, please get in touch.

Written by the company

100-day no-quibble money-back guarantee

We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171K reviews

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Asks customers to review

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4.6

All reviews

(171,407)

29,918 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Company with very high standards

Every product (bar 1) I have received from this company has been high quality and met all my expectations.

The one product I had an issue with resulted in a couple of emails to understand the situation (very quick responses) and urgent resolution of the problem. Cannot fault their high level of customer service (or products) and will continue to regularly purchase from them.

1 August 2026
Rated 3 out of 5 stars

I had no email telling me when it it…

I had no email telling me when it it was arriving.
Just an email to tell me it had been delivered

29 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Carolyn
Thanks for getting in touch.
We are sorry to hear this.
You can contact our wonderful UK based customer services team, who will be happy to help you with any problems, by email at hello@musthaveideas.co.uk .
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 5 out of 5 stars

Early days

I was initially disappointed because the product (simple Scrub) would not charge so I had to contact the company. To be fair, they responded very quickly and sent a replacement, which arrived within a couple of days. The replacement seems to work perfectly—I have just used it in the bathroom and it is now recharging.
Overall, I am very happy with the service and their straightforward approach. Although the experience started with some disappointment, it is reassuring to know that they deal with any issues straight away.

29 July 2026
Rated 5 out of 5 stars

Telephone order

Ordered by telephone which was easy and quick. Delivery was in two days as stated. The Jet pro wash is great and nice and light to use. Would definitely recommend this and also the company.

30 July 2026
Rated 3 out of 5 stars

Only half the order arrived initially

Only half the order arrived initially, I had to ring up and request the other part, to be fair it did arrive 2 days later but it wasn’t up to your usual high standards for delivery.

31 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Marian, thanks for your review.
I'm sorry to hear that your order didn't arrive as quickly as expected.
Please feel free to call us so we can get this put right for you. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week. 🙂

Rated 5 out of 5 stars

Excellent products & prompt delivery

I've been a regular customer since the early years & have many favourites particularly the ''pink ones'.
Such a wide range of items overall which truly are must haves!
Never been dissapointed .
From placing orders through to delivery the service is superb & all items well packed.
So much so I now have have paid for the free postage offered to me
Well done & congratulations to the founders & team
I wish them continued success

1 August 2026
Rated 5 out of 5 stars

Excellent customer service

I had bought 2 fans earlier this year and one was faulty after using it for a few weeks. I got in touch and my enquiry was dealt with very efficiently and promptly and I was sent a replacement fan! Excellent customer service!

29 July 2026
Rated 5 out of 5 stars

MUST IDEAS

All items arrived when they said ,and goods most satisfying,thankyou Telephone people most helpful ,would recommend MUST IDEAS .

29 July 2026
Rated 1 out of 5 stars

WhatsApp message not replied to

The company guided me to WhatsApp for my problem but no-one replies.
I had my new Easy clean 360 all laid out with batteries in it, when I was called away. My husband mistakenly thought it was left for him to set up. The head did not look evenly attached. After extensive questioning I believe he attached the head with it facing right. The problem is that the motor works in that position but we're unable to remove the head to try the others out.
Is there a method we can use to remove the wrongly attached head ?
Or has he broken my brand new cleaner ?
Any advice please, he's suggesting silicone spray or brute force..thank you

28 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello H M, thanks for providing your feedback, we really appreciate it so that we can always be improving our products and service.
I'm really disappointed to hear that you aren't happy with your Easy Clean 360.
However, please don't forget about our 'no quibble' 100 day money back guarantee.
If you get in contact with our UK based customer services team, we can help.
Please accept my apologies again and we look forward to putting this right for you.
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 5 out of 5 stars

My sister in law bought me a fan when I…

My sister in law bought me a fan when I was in hospital for2 weeks last April. I liked the size of the fan do I recently bought one in this hot weather. I like that it does not take too long to charge and charges when uou have it off Btilliant!

29 July 2026

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