Easy ordering process and prompt delivery. The products I bought, easy pull camping lights and cube storage, are both just as described. The pouches inside the cubes are clear plastic so only time... See more
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About Must Have Ideas
Written by the company

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company

100-day no-quibble money-back guarantee

Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
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Company with very high standards
Every product (bar 1) I have received from this company has been high quality and met all my expectations.
The one product I had an issue with resulted in a couple of emails to understand the situation (very quick responses) and urgent resolution of the problem. Cannot fault their high level of customer service (or products) and will continue to regularly purchase from them.
Maybe great is the wrong word to use…
Maybe great is the wrong word to use but well done works thank you
May use AI-assist with repliesRead more
I had no email telling me when it it…
I had no email telling me when it it was arriving.
Just an email to tell me it had been delivered

Reply from Must Have Ideas
Early days
I was initially disappointed because the product (simple Scrub) would not charge so I had to contact the company. To be fair, they responded very quickly and sent a replacement, which arrived within a couple of days. The replacement seems to work perfectly—I have just used it in the bathroom and it is now recharging.
Overall, I am very happy with the service and their straightforward approach. Although the experience started with some disappointment, it is reassuring to know that they deal with any issues straight away.
Very happy with my purchase the shower…
Very happy with my purchase the shower head is amazing !
Quick delivery too!
Thank you xx
Telephone order
Ordered by telephone which was easy and quick. Delivery was in two days as stated. The Jet pro wash is great and nice and light to use. Would definitely recommend this and also the company.
Only half the order arrived initially
Only half the order arrived initially, I had to ring up and request the other part, to be fair it did arrive 2 days later but it wasn’t up to your usual high standards for delivery.

Reply from Must Have Ideas
Very impressed with this Company…
I have ordered a lot of products now from Must Have Ideas and have been very pleased with all my purchases. Service is always good and delivered within 2 days.
Quick and efficient service
Quick and efficient service. Products appear so far to be as advertised. I would order again.
Excellent products & prompt delivery
I've been a regular customer since the early years & have many favourites particularly the ''pink ones'.
Such a wide range of items overall which truly are must haves!
Never been dissapointed .
From placing orders through to delivery the service is superb & all items well packed.
So much so I now have have paid for the free postage offered to me
Well done & congratulations to the founders & team
I wish them continued success
Excellent customer service
I had bought 2 fans earlier this year and one was faulty after using it for a few weeks. I got in touch and my enquiry was dealt with very efficiently and promptly and I was sent a replacement fan! Excellent customer service!
fantastic product fantastic service…
fantastic product fantastic service quick delivery brilliant
MUST IDEAS
All items arrived when they said ,and goods most satisfying,thankyou Telephone people most helpful ,would recommend MUST IDEAS .
WhatsApp message not replied to
The company guided me to WhatsApp for my problem but no-one replies.
I had my new Easy clean 360 all laid out with batteries in it, when I was called away. My husband mistakenly thought it was left for him to set up. The head did not look evenly attached. After extensive questioning I believe he attached the head with it facing right. The problem is that the motor works in that position but we're unable to remove the head to try the others out.
Is there a method we can use to remove the wrongly attached head ?
Or has he broken my brand new cleaner ?
Any advice please, he's suggesting silicone spray or brute force..thank you

Reply from Must Have Ideas
Excellent product
Excellent product, prompt delivery and good customer service. Well Done
Very friendly
Very friendly, helpful people, shame supplies ran out, but received my goods very quickly when back in stock. Thanks
Service is quick,reliable and quality…
Service is quick,reliable and quality purchases,I have bought quite a few items from your company and cannot fault a thing.
My sister in law bought me a fan when I…
My sister in law bought me a fan when I was in hospital for2 weeks last April. I liked the size of the fan do I recently bought one in this hot weather. I like that it does not take too long to charge and charges when uou have it off Btilliant!
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