Musik Produktiv International Reviews 

140
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

I got the order with basically two months delay. I've bought a B-Stock unit that was advertised as fully tested and working but once received I had to send it back since it was clearly defective... See more

Rated 4 out of 5 stars

Great service! Rapid turnaround of products that are bought. Clear communications. I would give them five stars in a heartbeat where it’s not for the fact that they still have some deficits in terms o... See more

Rated 5 out of 5 stars

I ordered a gig bag for kontrabass (even though I knew it wasn’t in stock). Got an email right away letting me know the bag wouldn’t come right away due to that and giving me the option to cancel the... See more

Rated 5 out of 5 stars

I ordered a The yamaha BTR-200 speaker and paid with a creditcard, the amount was about 7979,- Norwegian Krones. It got delivered with UPS within 5 days to Norway on my doorstep. I saved 2000,- krones... See more

Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Music Store
  5. Sheet Music Store

Written by the company

Musik Produktiv international - Buy musical instruments and equipment online. Please choose your country: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Russia, Spain, Sweden, S...


Contact info

4.2

Great

TrustScore 4 out of 5

140 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(140)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a gig bag for kontrabass…

I ordered a gig bag for kontrabass (even though I knew it wasn’t in stock). Got an email right away letting me know the bag wouldn’t come right away due to that and giving me the option to cancel the order. Then a week later I got a shipment confirmation. The Norwegian shipping company also sent me tracking info.
Super happy with the service, the product and at an awesome price! Highly recommended!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great finding and buying experience

Found gear that wasn't available in other stores within EU. The service was great, website worked smoothly and the parcel arrived in estimated time. Great buying and finding experience!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Thanks musik-produktiv!:)

Very fast shipping,from Germany to Slovakia only 2 days,very good price,support answer was really fast and very good and prices also very good,thanks musik-produktiv!

4 January 2025
Unprompted review
Rated 1 out of 5 stars

No support if arrive broken.

Third guitar purchased from this company in the last 5 years. Previously thrilled with service and experience.

This guitar arrived with a fault on the strings. A video was sent showing the company the error with a request for advice/ guidance on how we can fix. Two further emails sent across the 2 months with zero reply from the company.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful Customer Care

I bought a B-Ware (B-Stock) that they clearly mislabeled (they Listed It to be something It was not, in other words, It was not compatible with items they wrote It was supposed to be compatible with). Their policy for returns states that shipping returns Is on their behalf any time an item shipped to Germany is worth more than 40€, or if the item is damaged. But they don't want to pay the shipping for a return clearly caused by their mistake (if It was returned once It Is probably because they mislabeled their product and they didn't care to change the listing). Something similar never happened to me in over a decade of online shopping with thousands of orders over the past 7-8 Years.

11 November 2024
Unprompted review
Musik Produktiv International logo

Reply from Musik Produktiv International

Hello Danilo, We are very sorry you are not satisfied with our service. We always do our best to offer our customers a great experience. Once the pickguard, you described as faulty, has arrived back at our store, we will immediately check on it and take care of the case. However, we do not quite understand your criticism in regards to the return transport, since we provided a return label via DHL, which we have paid for. According to the DHL Track and trace you have already used that label and sent the item back to us as well. In case of any further concerns, always feel free to contact us.

Rated 5 out of 5 stars

Great

Great! Great! Great!

18 October 2024
Unprompted review
Musik Produktiv International logo

Reply from Musik Produktiv International

Hey Alf, thank you for your positive feedback. :-)

Rated 5 out of 5 stars

Truly perfect

Item (guitar) ordered on wednesday and delivered (From Germany to Italy) in two days at the UPS scheduled time. Great customer care service before and after selling. Highly recomnended!

6 September 2024
Unprompted review
Rated 5 out of 5 stars

All was ok

All was ok, EXCEPT for (I don’t remember if I had a choice or not) using UPS Norway. If you go to Google reviews of UPS Norway you will see they are the absolute WORST of all. Any other delivery company is better. In Norway UPS doesn’t even bother notifying the customer there is a package awaiting pickup. No notification at all. They never deliver to the home, always claiming there was no one there, ok…I get that, bit their pickup place is far away, and no notification. I only found out that I could pick it up because I checked your tracking info. Please stop using UPS at all, for Norway. They absolutely are the worst.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

No need to hesitate.

Fast in communication as well as transactions. I have dealt with them for purchases I’ve followed through with that went perfectly, and also one most recently that I had to retract because of an error that was entirely mine. And also this time the followup went without a hitch.

31 July 2024
Unprompted review

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