Musicful Reviews 

Hello, are you ever going to get your program under control? I’m getting fed up—though I don’t know why I’m still getting worked up, since I’m leaving in five days anyway. You can shove the remaining credits; the constant crashing while creating songs is incredibly annoying. It’s impossible to use up the credits because there’s always something going wrong on your end. If I didn’t still have so many left, I would have left you ages ago. Why???? You can’t sell something that doesn’t work 100% properly. What you’re doing here is outrageous. No other platform is like this. You’ve lost me as a customer, and I feel sorry for anyone else who doesn’t complain. Never again with you guys. Kroneberg

Honestly I haven't tested the application but my request of cancellation have been performed in good conditions by Ivy :)

Wery fast support. Big thanks to Sara

Greetings to Sara – great service.
Negativ: I didn't know it was a subscription—I thought I was paying for a week and nothing more.

It was great! Elsa treated me with kindness.

I want to point out that the problem was my fault, not an error on Musicful's part; my card had expired, and when the new one arrived, I decided to renew my Musicful subscription. Due to an oversight, I purchased a second subscription, and both were active during the same month, resulting in a double charge. I contacted support, and thanks to a very quick and helpful response from the support team (Katherine), the issue was resolved.

I had an issue with an accidental automatic renewal for Musicful, but Ivy from the technical support team was incredibly helpful. She understood my situation and processed a full refund quickly. The platform itself provides a great service; I highly recommend it and will definitely subscribe again in the future when the time is right. Exceptional customer service!

Music is really Good. Options for creating songs are many and sound is good. Keep it up.

Sara, was great with her explanation and was really helpful. Great service. Thank you, Sara. Good day.

thanks Dora .great, so fast create music,satisfied

Thank you Ivy for wonderful service, I have loved using Musicful. I have made some awesome songs for people that mean a lot to me. I would love to make more some day when I can afford the subscription again.

The service’s performance itself is good, but the pricing structure is extremely confusing. I cannot say whether this is intentional or not, but it gave me a very negative impression. In particular, an additional plan was automatically added on the purchase screen, and I almost ended up paying for it without clearly realizing that it had been added.

The support team manually canceled my subscription quickly, which I appreciate. However, it is not acceptable that I was unable to cancel it by myself because the cancellation verification code never arrived by email.

Furthermore, after handling this cancellation issue, the support representative asked me to leave a 5-star review on this site, mentioning their name, along with a link to this Trustpilot page.

＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿
Update in response to Musicful’s reply:

You said you would like to solve this issue, but the cancellation itself has already been resolved. Also, the confusing pricing structure is something your company created, so I do not understand why you would need my individual order number to understand that issue.

Regarding the email message, I took a screenshot, but I cannot attach screenshots on this site, so I will post the full text instead. If there is nothing wrong with the message, I assume there should be no issue with posting it.

For privacy reasons, I have redacted my name and the representative’s name. Since URLs cannot be posted in reviews, I have replaced the relevant URL parts with bracketed text.

Also, the cancellation verification code email still has not arrived, even though about 10 hours have passed. The cancellation has already been completed manually, so it is no longer an issue for me personally, but the fact that the verification code still has not arrived shows that the cancellation process itself is not working properly.
↓

Dear ******,
Thank you for contacting us, and sorry for the wait.
The auto-subscription service has been canceled, and you will not be charged in the future. Your paid service will continue until the end of the contract period.
Here is how to cancel the auto subscription: [Musicful.ai FAQ link]

If you didn't receive the verification code, please check your spam folder.
Could you please leave a 5-star positive review via the link below for my customer service, mentioning my name, E***?

It would be highly appreciated. Your rate is so important to me. In the future, we'll keep enhancing the products and the services.
Here is the link:
[Trustpilot link]
Thanks for your time. Looking forward to your rating.
Wishing all the peace, joy, and luck to you!

E***
Technical Support Specialist
Website: [Musicful.ai link]

Sara is doing a great job !

Quick and prompt response from Elsa. Wasn't expecting such a quick turnaround, to be honest, and am pleased with the communication

Although it proved to be complicated to cancel purely because as a pensioner I could not afford to continue, the instructions were very clear and the personal service was excellent. Highly recommend

The platform's service itself was quite good, but I had to request a refund due to personal reasons. I really appreciated the 24/7 support, and above all, the prompt and friendly responses made the whole process completely hassle-free. It would be wonderful for customers if the company had more representatives like the one who assisted me.

Update support work so great fast response, thank you for your great help ☺️