Muscle Food - MuscleFood.com Reviews 

The meat arrived 3 days late
Box had been opened the meat had to be thrown away some meat missing, the smell when opened was awful,as a 82 year old man ive lost 89 pounds and no food.bad deal.

Are delivery was change 3 times and this was are first order with urself so not very good

I ordered food and choose the delivery date 5th of August. Kept checking the tracker but nothing was being done so I figured that they might delivery a day late. As expected the order just got delivered an hour early from what was stated in the email. The delivery service didnt bother to ring the bell, we were sat in the living room. Now come to the order, 5kg chicken was missing from the order. And email was sent out saying some items were missing but not mentioned which one. Now thanks to them I will have to do an additional grocery run to get some chicken from a superstore.
Will be thinking twice before ordering again. Really poor service and even rubbish communication.

I’m very dissatisfied with my experience. My package was delivered much later than expected and, moreover, by the time it arrived at my house, it was no longer cold-packed. The products smelled bad, and there was no way for me to use them and I had to throw all of them away.

Even more frustrating was the total absence of customer support. Although I contacted them several times asking for help and for a refund, I didn’t receive any answer whatsoever. As a client, I expected more from this company in terms of communication.

Thus, I can’t advise you to use this service. I wish this company changes its delivery process and customer support services in order to avoid such problems with their clients in the future.

I would have given five stars but there was a delay twice with my delivery.
Sorry
Thanks Mick

First time I ordered didn’t receive got sent to wrong address ! Made a new order last week supposed to have a delivery for 20 meals last Thursday emailed several times and no response from them customer service is appalling !!

Red meat was fantastic
The chicken breast were big in size and looked amazing. But sadly were off

My order didn't arrive on the correct day. I tried numerous times to contact muscle food but as yet still have had no reply. The email address is not real. The order was not packed with ice but bags of water because it was so late. There is no contact phone number. I would not use this company again it deserves -0* for ignoring customers

Never received my order. No response to email, applied for refund through my bank

Have not had anything I didn't like and great value for money

This was my 3rd time ordering from company. It'll be the last. Got my meat order 5 days later, with some of it missing. Meat was unfit for consumption. The box had lay in a depot all weekend.

You never delivered my food and failed to even reply to my mesages

Delivered 4 days after being dispatched. Meat arrived at room temperature with all gel packs also at room temperature. All meat was unfit for consumption so went into bin. I have contacted them 3 times regarding this large order for a refund and heard nothing back. Such a shame, it used to be a fantastic company. Steer clear now

My order went missing, and though i have tried to contact this company numerous times i have had no response. I wouldn't recommend anyone to use your company as it has second class customer service and no recourse if your having difficulty like myself.

Took 4 attempts to get delivered. Poor customer service. Will never use again

I regulatly order as i am on a budget and the offers regularly allow me to feed a damily of 4 adults for the full month with a vatiety of meals. The quality is alwats great and it is easy enough to portion the chicken breasts as they are big. Also the ability to choose the day of delivert makes it easy to alip into my schedule.

Order was scheduled for 24 July. Never arrived. Had to chase company only for them to reschedule for 30 July. Was given a time, which was not adhered to. When it was delivered, the chicken breasts (from Romania) absolutely stank so they are not at all edible. Have contacted MuscleFood a few times about this order with no response.

The driver didn't attempt delivery on the friday. Package then arrived Monday at 6pm. It had obviously been sat in the van all day and a warehouse over the weekend as the ice packs were just warm water and all the meat stunk so bad and had all discoloured. Had to take it to the tip. I emailed 5 times and have still not had a reply.

The food was delivered 5 days after it was scheduled all hot and meat starting to rot so all thrown away.
Sent numerous messages to both Muscle foods and DHL with no response.
I am requesting a full refund or the details of where I can escalate the complaint.