Murphy Home Reviews 

36,876
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 5,692 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, especially the delivery teams, who are often highlighted for their efficiency and helpfulness. People frequently mention the excellent communication throughout the process, from initial queries to delivery updates. The delivery service is widely appreciated for being prompt, careful, and often including assembly and removal of old items or packaging. Reviewers are also very satisfied with the product quality and the company's effective resolution of any issues, noting quick repairs and replacements. The overall service, from sales to post-delivery support, is frequently described as exceptional, making the entire experience smooth and pleasant for consumers.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently highlighting their professionalism,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of the... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Product

People report positive experiences with the product, expressing delight with their new sofas, armchairs, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Could not be happier with my experiences with Murphy Home, all aspects have been a learning experience on how customers should be treated. From the sales to the support and especially the delivery guy... See more

Company replied

Rated 5 out of 5 stars

Iris was very helpful and friendly when I placed an order online. Provided prompt updates and help with organising a suitable delivery date.Very happy that she also took some photos of the furniture a... See more

Company replied

Rated 5 out of 5 stars

My recliner chair mechanism broke, I called to the shop to see if I could get a replacement, staff were very helpful, gave me an email address and a few mins after email was sent I got a reply to say... See more

Company replied

Rated 5 out of 5 stars

As always Michael Murphys New Ross staff were as professional as ever. With help from the staff I ordered a new mattress, paid a deposit. When paying balance I was given numerous dates for delivery a... See more

Company replied


Company details

  1. #1 of 23 best companies in Furniture Store

Written by the company

Established in 1974, Murphy Home (previously Michael Murphy Home Furnishing) is Ireland’s leading independent, family-owned furniture retailer. With six stores nationwide and a strong, award-winning online presence, Murphy Home offers a curated range of quality furniture and home accessories designed to bring style and comfort to Irish homes.


Contact info

5.0

Excellent

TrustScore 5 out of 5

37K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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5.0

All reviews

(36,876)

5,550 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and really nice guys

Friendly and really nice guys
Very efficient and worked with a smile.. would recommend 100%

16 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

A very positive experience.

Thank you Paul and Bernard for delivering my corner sofa this morning. They arrived exactly on time, they were so cheerful and friendly as well. I absolutely love the new sofa. So thank you very much guys.

16 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for taking the time and leaving 5 stars for our Delivery Team! Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Had Norman out for a service call

Had Norman out for a service call. As always seems to be with Murphy home staff, he was fantastic. Sorted the problem quickly and was a pleasure to have in my home.

16 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for the great review! We are so happy to hear that you are very happy with the service you received from our Service Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Service Technician Support

Delighted with the support from the service technician, Norman. He arrived at our house promptly and carried out the work professionally and to a high standard.

14 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for the great review! We are so happy to hear that you are very happy with the service you received from our Service Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

My recliner was broken

My recliner was broken, within a couple of days of emailing the service department,it was repaired. Norman from Michael Murphys service department arrived here this morning at the exact time he said and was very polite and helpful, had the job done promptly. Thanks for the great service.
Bridget Doyle.

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for the great review! We are so happy to hear that you are very happy with the service you received from our Service Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

From start to finish a great…

From start to finish a great experience. Shane and Tadhg were ultra professional even if the placing of a very heavy sofa was tricky. Well done all I would highly recommend this company

14 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for leaving 5 stars for our team Kevin! Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Excellent customer service experience…

Excellent customer service experience from Murphy Home. My furniture was delivered promptly- big thanks to Delivery Manager Wes for his help in this regard, also to delivery drivers John and Martin for their professionalism. Highly recommend! Will be returning in the future.

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review Aisling. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. We hope to see you again soon. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Rory and Martin arrived on time and…

Rory and Martin arrived on time and skilfully navigated getting our couches into the living room. They took all packaging away. A1 service.

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Norman

Norman, a Quick friendly technician

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for leaving great feedback for our team Jamie! Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish really happy with the product , delivery and assembly. Happy Customer

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for the great review! We are glad to hear that you are so happy with your purchase. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Sofa delivery

Couldn’t recommend Barry and Arran who delivered today. Very efficient- arrived within the time slot and positioned the sofa exactly where we needed it! Thank you again!

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Sofa delivery

Timely delivery and excellent service from Barry and Aaron.

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Thanks to Paul and Bernard

Thanks to Paul and Bernard. Super quick delivery and very friendly

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thank you for the great review. We’re so glad to hear that you’ve had a positive experience with our Delivery Team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

Service team

Norman called out to fix our swivel chair, he was absolutely brilliant. Very professional and a pleasure to deal with. Thanks so much.

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for your feedback, we’ll make sure to pass your review onto the team. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

From ordering in store to delivery…

From ordering in store to delivery it was a pleasant experience. Paul and Ryan who delivered my table, chairs and bench arrived when they said they would and were very friendly. They had everything assembled together in no time.

13 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

That is brilliant to hear, thank you for taking the time and leaving a review. Kind Regards, Murphy Home.

Rated 5 out of 5 stars

My recliner chair mechanism broke

My recliner chair mechanism broke, I called to the shop to see if I could get a replacement, staff were very helpful, gave me an email address and a few mins after email was sent I got a reply to say they would send the part by post or send a technician to fit it, payment was took over the phone and the technician was sent out within the week. He was very prompt arrived on time and very friendly, I would definitely use this service again. Excellent customer service.

15 July 2026
Unprompted review
Murphy Home logo

Reply from Murphy Home

Thanks for your feedback, we’ll make sure to pass your review onto the team. Kind Regards, Murphy Home.

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