Murphy Furniture Reviews 

493
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the incredibly friendly and knowledgeable staff members who make choosing furniture and placing custom orders an absolute pleasure from start to finish. Furthermore, customers deeply appreciate the prompt delivery service, noting that delivery teams are consistently polite, professional, and very careful when handling purchases. Some reviewers were not happy with delivery communication or experienced frustrating scheduling delays when waiting for their items to arrive at home. A few consumers also mentioned receiving damaged items or faulty products that required lengthy and stressful replacement processes to finally resolve.

What people talk about most

Delivery service

Consumers express great satisfaction with the delivery service, often highlighting the fast shipping times... See more

Product

Customers had positive experiences with product quality, frequently praising items such as beds, wardrobes,... See more

Staff

Customers consistently note positive experiences with staff, praising the friendly, helpful, and professional... See more

Order

Clients share positive opinions on order, highlighting how easy the process is both online and in-store.... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Delivery was quick. Assembley of sofa was easy to do. Quality of material on sofa is good especially with cats. Sofa is comfortable sitting for long periods and extra room for guests.

Company replied


Company details

  1. #15 of 24 best companies in Furniture Store
  2. #6 of 10 best companies in Bedroom Furniture Store
  3. #7 of 11 best companies in Garden Furniture Shop
  4. #4 of 4 best companies in Living Room Furniture Store
  5. #4 of 4 best companies in Office Furniture Store
  6. #2 of 2 best companies in Outlet Store

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

493 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(493)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Malvern 6 drawer head melter !!

I recently bought the Malvern 6 drawer chest online. It arrived in 2 boxes. There is about 50 pieces in it, I have had a terrible time trying to assemble it, you would need 2 people and a drill. Or better still a skilled carpenter!! The whole unit is rubbish anyway, flimsy and bad quality.
Was not worth the effort.
Murphy’s asked me was I happy with my purchase and I said NO definitely not!
They said I could return it and they would issue me a refund less 20% for restocking
So I just decided it wasn’t worth the journey or any more effort on my part

25 June 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Carmel, we have passed your review to the warehouse.

Rated 5 out of 5 stars

Good service

16 May 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Dawn, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Ordered bed and mattress 3 weeks ago

Ordered bed and mattress 3 weeks ago. The only contact I've had is the first email telling me it'll be 1-3 weeks until it's delivered and when they get updates I will be informed. No updates whatsoever and when I call the number they gave for assistance I am put straight to voicemail

2 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Oisin, we have passed your review to the warehouse.

Rated 5 out of 5 stars

Value for money

Delivered on time and the bed quality and finish was superb. Will buy again

11 June 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Prateek we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great to respond both my email and…

Great to respond both my email and phone. Prompt delivery. Updates frequently. Used company three times. Always great service

6 March 2024
Unprompted review
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Reply from Murphy Furniture

Hi Charlotte, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Round glass top dinner table

I bought the Oslo round glass top dining table. It looks exactly as in the picture and it's good quality and sturdy. Ideal for 4, but can accommodate 6 if needed. The glass and skinnier legs make my small dinning area looks bigger and classy.
The delivery was stress free. The table arrived two weeks after I bought it. They called to confirm date and the delivery guys called 20' before they arrived. The guys were lovely, I was in the middle of painting and they were very careful not to touch any fresh paint (thanks a lot!).The table was well packaged and protected, with the top and legs in separate boxes.
Overall I am delighted with my purchase and highly recommend Murphy furniture. Many thanks.

19 June 2024
Unprompted review
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Reply from Murphy Furniture

Hi Rosa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fantastic service

Great prices, great service and no drama.
Customer service arranged delivery and changed delivery day without issue (my fault, apologies) and without crazy delivery charges.
I've bought from a couple of their stores and will definitely be a return customer.

20 June 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi John,we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Delivery on schedule

Delivery on schedule - product good

20 May 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Paul, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent value, thank you

Excellent value furniture and the order process was straight forward and the delivery was so quick, thank you

18 May 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Ruairi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Prompt service good value for money

Prompt service good value for money
Would highly recommend

18 April 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Fidelma, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 2 out of 5 stars

Click and collect means wait until they contact you to collect.

I ordered a sideboard online and chose the option to collect in store, the unit was showing as 'in stock'. There was some delivery information on the site but as I was collecting the unit I assumed this did not apply. I went to the store to collect it and I was told that I would have to wait for delivery to the store from the distributor. As I found out, the website is separate from the actual local store outlet which is not clear from the website. I, like most people, assume that when you select a local branch and an item is marked as in stock and you if you choose to collect, the item should be available almost immediately unless otherwise stated. Most other online stores with a collect option show what is in stock at a particular store and ready for collection, the click and collect option should tell you when you can expect to collect CLEARLY.

4 June 2024
Unprompted review
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Reply from Murphy Furniture

Hi Derek, your review has been passed onto management.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Reasonable pricing and good quality. 👍

16 April 2024
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Reply from Murphy Furniture

Hi Claire, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 3 out of 5 stars

I ordered an office table and paid for…

I ordered an office table and paid for it online. I received no order acknowledgment in my email so I had to ring to find out if it actually went through. I was told it was to be delivered the following week. I received a phone call the day before telling me of delivery the next day, and a call on day of delivery with a time slot. However when the desk was brought I was told that they couldn’t bring it upstairs as they were not insured. My husband and I are in our 60s and are unable to lift furniture. So it had to sit in our hall for four days until we could get family to bring it upstairs. Now, how ridiculous is it for a furniture company not to bring furniture up the stairs?. I suggest you get insurance so as to give a proper service, We were very pleased with the desk and the staff were very nice but I would not buy from the company again for this reason. Also, you need to update your online service so that the customer knows what’s happening.

14 May 2024
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Reply from Murphy Furniture

Hi Mary, your review has been passed onto management.

Rated 5 out of 5 stars

Arrived when they said they would.

Arrived when they said they would.
Very helpful and gentlemanly

13 May 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Patricia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

On time delivery

On time delivery. Easy to order

15 April 2024
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Reply from Murphy Furniture

Hi Gertrude, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 3 out of 5 stars

The delivery was fast and very well…

The delivery was fast and very well assisted by the staff. I bought a 200€ desk and to be honest, the material is not that good, the instructions to follow up are strange and some pieces doesn’t fit properly if you compare with the instructions. I won’t buy again something “cheap” in this company.

13 May 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Rafael, your review has been passed onto the warehouse.

Rated 5 out of 5 stars

Great product

Great product. I had a query which was answered promptly and the delivery driver was punctual and provided delivery updates.

22 April 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi M Dunne,we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great experience

Great experience, I super recommend you guys 👏🏻👏🏻👏🏻👏🏻

22 April 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Deyvson, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good service

Good product arrived when told I buy from again thank you

20 April 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Paul, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Highly Recommend

Excellent communication. Delivery drivers were very co operative and extremely helpful. Very mannerly and aware of their surroundings when taking arranging the furniture. Special thanks to Darren and Oscar

19 April 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Michelle, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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