Mulgas Reviews 

251
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff and engineers for their professionalism, politeness, and helpfulness. Many reviewers highlight the excellent service, noting efficiency, thoroughness, and effective problem-solving. People appreciate the company's reliability, with appointments often arranged quickly and engineers arriving on time. Consumers frequently express high levels of trust, often using the company for many years and recommending them without hesitation. Reviewers also value the clear communication from office staff and the clean, tidy work ethic of the engineers.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service provided, often highlighting the... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our gas boiler has been serviced by Mulgas each year since new. This year we had the more comprehensive strip down service. Their engineer is always excellent; highly professional, polite & punctual -... See more

Company replied

Rated 5 out of 5 stars

Excellent, honest service. After keeping my boiler going for over 6 years past the end of it’s expected “life” the engineer explained that with more parts wearing out that maybe we should replace it w... See more

Company replied

Rated 5 out of 5 stars

We have needed Mulgas's services several times in recent weeks and I cannot praise them enough. The team who organize appointments are friendly, flexible and clear in explaining how the service works.... See more

Company replied

Rated 5 out of 5 stars

Well, I have needed the Mulgas team several times in the last 3 years. In July I used them to renew an immersion heater at home, and then for a complex cylinder renewal at a local Church. Communicat... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Plumber

Information provided by various external sources

Why choose Mulgas Ltd? Because we repair quickly, and fit new boilers inexpensively. Professional, reliable and qualified service. Call for Boiler Repairs Today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

251 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(251)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Totally satisfied with Mulgas !

Mulgas responded very quickly and effectively to repair a burst rising main supply pipe to the cold water tank in my loft. Very good job. Mulgas installed my central heating system in 2003 and I have been using them exclusively ever since for annual servicing of my boiler which is still in perfect working order. I have also had some radiators replaced and thermostatic valves fitted to all. My system is getting on now but is still in full working order thanks to the excellent service work by Mulgas. I highly recommend this company.

5 February 2024
Unprompted review
Rated 2 out of 5 stars

Surely your plumbers have a bit of sealant handy?

I am not totally pleased with the level of service provided. A plumber kindly came to check where a leak was coming from, and identified it was the wall tiles when the shower was used. It would have been helpful if he had run some sealant around the bath to (at least temporarily) stop the leak, rather than just advising that it needs a tiler to replace them or re-grout. £102 to have a look and say someone else should deal with it seems a lot to me.

5 January 2024
Unprompted review
Mulgas logo

Reply from Mulgas

We were asked to attend a leak at the, which we duly undertook. Our engineer was on site for over 30 minutes and advised that the problem was with the grouting on the tiles, the sealant was not the issue and therefore replacing this would not have resolved the issue. Mulgas do not undertake tiling and grouting works, hence the advice to engage another service. Our charge is for up to the first hour and customers are made aware of this before attending. We were contacted by the customer and have responded directly.

Rated 5 out of 5 stars

New Boiler Installation

We recently had a new boiler fitted by Mulgas and were extremely impressed with the service we received and the quality of their work. The fitters worked hard and were helpful, resourceful, courteous, and patient. We would certainly be happy to recommend Mulgas to friends and family and will do so should occasion arise.

4 December 2023
Unprompted review
Mulgas logo

Reply from Mulgas

Many thanks for your kind words, we are delighted to have installed a boiler for you.

Rated 5 out of 5 stars

Hot air heater installed

Hot air heater installed. Firstly, I was given an itemised quotation which clearly set out the prospective work. The engineer arrived as booked, the office was helpful and informative. The work was carried out in one day. The engineer cleared all the rubbish away and I am delighted with my lovely warm house.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Great work, quickly scheduled, great communication

An excellent experience all round. Very responsive upon enquiry, and were quick and easy to schedule an appointment. Our issue needed a replacement part which they didn't have but it was quickly ordered and another visit scheduled. Our tenant was very happy with efficient, clean, and professional work conducted. Would recommend and will be using again.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend enough!!

I’ve been using Mulgas since I moved into an old property in Woking. I had a boiler that was over 20 years old and an old radiator system. They managed to fix that old boiler at a very low and competitive price first time round. That lasted for a couple of years until eventually it packed in (through no fault of their own).
They have just replaced that boiler with a new one and a couple of radiators that were completely knackered and now my house has never been warmer or my heating more efficient. They are a lovely bunch of guys, very professional and I trust them 100%. I will continue to use them in the future and I can’t recommend them enough!!

24 November 2023
Unprompted review
Rated 5 out of 5 stars

MULGAS so good to deal with

Have used Mulgas for many, many years for boiler servicing, repairs and replacements. I have found them to be extremely reliable, helpful, friendly and competitive.
Nothing seems to be a problem; no sucking air through teeth with their team
Steve arrived so good to see a friendly face who was very patient with my queries.
Thankyou to all at Mulgas you really are a joy to deal with.
Alan

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Consistently excellent

Having used Mulgas for more years than I care to remember, at three different addresses, I've always found them quick to respond, fairly priced and never beaten by any problem my aging heating systems have thrown at them. I value their advice and look forward to continuing to use them in the future, although after they fitted a new boiler for me recently I'm hoping their next visits will be planned maintenance rather than emergency call outs!

7 November 2023
Unprompted review
Rated 5 out of 5 stars

New boiler and radiator

We had an old boiler removed and a new boiler installed in a new location, so lots of pipework removed and new pipes installed, plus a radiator.
Quote was precise and detailed and the final price didn't change. Great service, and also friendly and tidy. Would recommend Mulgas.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Warm Air Boiler Service

This was our first service with Mulgas. Really happy with their work. Giles came out yesterday. He was polite and explained everything. Also, happy to answer questions about unrelated water pump. It's not easy to find engineers who service Warm Air boilers. We like our Warm Air system and glad we have found a trusted firm who also looks after another house in our road.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy Company

I've used this company for boiler servicing for several years now. The engineers are always on time, very friendly and explain in simple terms what they have needed to do. Excellent value and exemplary service.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Reasonable price. Easy to book a slot at a time that worked for me. Arrived on time. Very personable, answered all my questions and made good recommendations about my boiler after the service. Good quality customer service is not always easy to find. Thanks Mulgas

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Professionals , they care !

Fantastic company, great customer service throughout . Keily in the office communicated with me my issue and was very kind and patient to hear my problems. The service and quotation was provided fast and I picked what's best for me. They had a 1 day delay with the parts order but on the very next day the engineer turned up on time / sharp. He was also great and he did great job! Not last , their work is guaranteed for 1 year and you can call back,if you need further assistance. Thanks for the good work!
Dimitar

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Very reliable

I’ve always had a good experience with Mulgas in servicing my boiler and CH system. Their work is good and reliable.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient.

Many thanks for attending our home to carryout the gas boiler service. We were extremely pleased with the efficiency of your engineer. He arrived promptly, was polite and respectful, explaining what he was doing throughout the process.

7 August 2023
Unprompted review

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