Muick Sandy Reviews 

The service was fantastic from the young lady who first called round to show me samples to the two young lads who delivered my choice. They were fast friendly and on time thank you very much indeed to the whole company and I would certainly recommend them to anybody.

Ryan was extremely knowledgeable regarding the scooter and was very patient when explaining how everything works.
He rang first thing in the morning to give us an expected time slot for delivery, and then again when he was 30 minutes away.
He is very pleasant and polite - a really good asset to the team/company.
Thank you, Ryan.

A very competent company and staff.

They were very professional and friendly and explained everything about my scooter how it folded and how it opened also explained about the controls and charging the battery

Everyone I spoke with was very helpful patient polite respectful and professional thank you

I do not respond well to high pressure sales techniques. Simon was just the opposite and made the buying experience a friendly one. Plenty of chances to try the scooters and a comprehensive look at how I managed the scooter from folding up, opening out and putting in the car.

Delivery was great, felt like knew Darren and paul for years. They really know their job. Very friendly, great communication and all round lovely chaps. Lifted up 3 flights of stairs with no trouble.

I was put at ease as I was nervous .Brent wasn't pushy or rushing me. He explained everything clearly. He didn't mind answering questions and would demonstrate all I needed to know. He put me through the demonstration at a pace I could follow. He was a gentleman.

Muick Sandy came to.My house and gave me a demonstration. It is a lovely scooter, fitting my exact requirements. It is very well made , and easy to fold up and unfold again. I placed an order and expected it to take some time to be delivered. But, no, it was delivered to my door, all packaging removed and taken back and the scooter delivered on Friday 12th June. Exemplary service. Great demonstration man, good lady deliverer. Brilliant overall service, with back up team only a phone call away, should I require them. Well done everyone at Muick Sandy.

Alan from Tyneside gave a thoroughly good demonstration of all the controls and assembly for this folding scooter. We are confident it will be perfect for taking in the car and giving my wife the freedom of mobility.
Thanks for a great service!

Trevor excellent service, very friendly and helpful, fixed scooter in no time, thankyou

This was a no pressure sale, offering choice and trials. Professional throughout and very informative

The two men who came to our house where excellent James and Alan spent time explaining everything looking forward to going into shops with my husband instead of sitting in the van on my own watching people walking 🚶‍♀️ in the shops

From beginning to end the service has been exemplary. I have found dealing with MuickSandy a thoroughly pleasurable experience the whole way through. From the staff on the telephone, the sales representative and the guys who delivered my recliner, I couldn’t fault them. I would recommend this company to anyone.

Having received a brochure offering half price plus £500 trade in on our existing scooter, we arranged a home visit. However, the prices spoken about on the telephone bore no resemblance to the prices quoted by the sales rep, nor the sales offer in the brochure, in fact they were over double, sometimes triple what we were quoted on the phone.
Additionally, we were misled about how inconvenenient our original appointment with the rep was when they chose to rearrange it due to his "travelling time" only to discover when he arrived he lived less than 15 minutes away.
We are giving two stars as opposed to one, because the rep was polite and understood where we were coming from.

Re Sarah's reply, not only was the phone call misleading, the brochure we were sent is also misleading, offering half price, and even the sales rep couldn't find where it stated that this only applied to a second purchase!
Guess that once again the customer has to concede even though the errors lie with the company.

I have added to this review as the company sent me a very kind apology gift. They had no need to, but it was much appreciated .

From beginning to end couldn't fault the service. Rep was very helpful, the chair was delivered in only 4 weeks and by friendly staff who checked everything was working before leaving. After 2 days the swelling in my foot has gone down after having my foot raised to the correct height

The host was amazing he worked very well with me having my disability (helps good looking aswell lol)
Only down bit is the price but I know everything is expensive these days.
I will come back when I want something else though.

Happy with the service happy with the drivers jack and Aaron the chair is lovely nice colour and easy to use thank you.

The initial visit was very easy and all my questions were answered. I ordered my new Chair and everything went very smoothly. I was phoned after 3 weeks to give me an update. Then I was emailed and phoned to say it was ready and to arrange delivery less than a week later. I was called on the day to confirm delivery and to give me a 1 hr time slot. They arrived dead on time. The two guys who delivered my chair were amazing Jack and Aaron. They removed my old chair very quickly and without fuss. Jack explained everything to me and what they were going to do. Then they both brought it in and set it up. Aaron explained about the back up battery and Jack explained all about the chair. Then they set it up for me. Made sure i was comfortable and it was the correct size for me.Jack took pictures of the position of the chair to make sure everything was how it should be. They didn’t go until I was completely happy with everything and knew what i needed to do if I had any problems. Thank you Jack and Aaron and congratulations on a job well done. I would definitely order from Muicksandy again. Nothing was too much trouble A * * * * * .