Mueler Mode 

Very poor quality and misleading product.
The item I received was not the same as shown in the pictures and the quality is extremely poor. The company refuses to accept a return and will not refund my money, only offering store credit. Do not buy from this company.

DO NOT order from here.

Never received item and have had no refund. Full on scam!

They will send you terrible product from china and then you can argue to eternity with them about returning it back. I wish, someone will ban them.

This company is the worst company I have ever dealt with. As with a previous customer, I received a sweater which was not a large as ordered and it had no origin, source or fibre and care label. I have been communicating since 17 Nov and still haven’t had a refund. I have been offered credit against future purchases from 25% and latest was 65%. I hive written in German tried to call number on web page….nothing. Any ideas as to how to get refund?

The jumper I ordered took 2 weeks to arrive and is too small. The company is refusing to exchange for a larger size and is only offering a small discount on a future purchase, despite the website saying refund and returns for anybody reason.

Shocking service, never received item after countless emails I finally received a reply and said it was on its way. Still isn’t here 2 weeks later. Fighting for a refund. Don’t bother with this company

Excellent price
Easy online use
I have not receive my product yet so can not comment on that yet

I ordered from this company a leather jacket item. What I got from this company, the shittiest quality of a coat, not made of leaether. When I made the reclamation, they only wrote, I will have 15% discountnfrom another items, i would like to buy..I am afraid, if i wanna buy any other stuffs, mqybe a T- shirt, I will get a nylon underwear, hole near to my ass...so mainly, if anybody has a wish to buy from them, forget that, and try some responsiblefull company..they are big cheaters...

Payment was taken from my account without proof of order or a receipt being sent. Having contacted customer service, I eventually received an email with order tracking. When item arrived, it was not the same as pictured on the website and definitely not the quality you would expect of a dress costing EUR 260! Fabric is very filmsy, and colour washed out. I wrote to request a return label and refund. Was asked to prove my complaint by sending photos, Was then offered a 15% store credit and keep the dress. Have replied to request a full refund. Am now being ignored despite multiple follow ups!

Just received my ordered item to find it wasn't cashmere but 95% cotton 5% elastane and not as advertised. It also looked cheap quality even though it was described as luxury. Not happy at all, asking for a full refund so will see how that goes

Sent in a bag like a Temu package . Paid 50 each for the loafers . Like slippers no box . One pair completely wrong size & colour tried emailing non reply
Advertised like a professional German website when it’s coming from China . Scam

I ordered a Mueler Mode 'Nico' jumper, I quote "made from premium materials such as merino wool and cashmere'.

What I received today was a cheap 100% polyester (as per the label) garment, in breach of the UK sale of goods act 1979.

Do not trust this brand.

Complete garbage. Got 4 items all complete crap. Company stands behind ZERO. If you write a few times, you will FINALLY get a response and then get caught in their trap of wasting your life with questions that are irrelevant to the purchased. Just dispute the charge immediately and try to return the items. They are awful and legal scammers .

Made the mistake of not googling before i ordered. An out-and-out scam website who will send you any old rubbish (weeks later) just so that they have "evidence" that they have delivered an item.
In my case i spent £64 on a "set" of snowflake christmas lights. Weeks later (they cite 2-4 day delivery) i received a miserable, broken single light with it's wires cut. Looked like it had been stolen.

Absolute incorrect, cheating company.
High price for low quality products.
Now real options to send back.
Totally disappointing.

Received good which were too small,returned the goods to the PO BOX from where they originated
Contacted Mueler-mode requesting a return address.The response was what was the issue, could I send photos or video, Second email sent containing the relevant photos,A 15% discount was offered,After several emails over a four week period, the discount offered was 65%, was advised that I did not have to return goods,Finally got email with return address somewhere in China, they tried every trick in the book to avoid refunding

Absolutely awful . What I ordered & what I received are way off. Christmas lights didn’t even have a plug. Exposed plug . Have sent emails for return & keep getting offers for in store credit . Just automated email responses.
DO NOT ORDER

I ordered a coat on the 16th October and the money went out of my account on that date. As yet I have Not received my order despite many emails. This is now 26th of November

My daughter ordered a navy puffer jacket, what arrived was awful, shapeless and cheap and did NOT look like the images shown of the product. We have tried several times to get a refund but customer service is not responding .

This business is not based in the Netherlands, despite the contact information. It is based in China and goods are dispatched from China. When complaining about the product received versus the product advertised the customer service representatives are incapable of dialog. They do not engage other than to respond with standardised responses in English offering escalating discounts to encourage the customer to keep the goods. A 100% cashmere sweater has zero % cashmere content. The received goods bare no resemblance to that advertised. The business is in breach of selling laws and therefore operating fraudulently. Under international consumer protection principles, sellers are legally required to ensure that goods sold online match their description. Supplying items that are misrepresented may constitute a breach of contract, false advertising, or consumer fraud, and buyers are typically entitled to remedies without further expense.