Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The orde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had placed an order via email, as I usually do, and normally just get an order acknowledgment after. But today, Craig called to discuss the order and was able to offer a better price on one item a... See more
Company replied
Overall good service. Overnight delivery from DPD however let MSC down as it was clear from their website that our parcel was 'left behind' and missed the van that day and turned up later than expecte... See more
Company replied
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
Company replied
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Factory Equipment Supplier
- Manufacturer
- Safety Equipment Supplier
- Steel Distributor
Information provided by various external sources
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Written by the company
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Contact info
7 Pacific Avenue, WS10 7WP, Wednesbury, United Kingdom
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed to return an item and the…
I needed to return an item and the customer service was very helpful with my query.
22 January 2026
Reply from MSC Industrial Supply Co. UK
Good morning Tina
Thank you for your review, our customer service team always aim to resolve quickly and let you get on with your day with the least amount of fuss.
Kind regards
Jenna
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to review your experience with MSC.
Kind regards
Kelly
MSC Industrial Supply
Great sales and fantastic delivery
21 January 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon
Thank you for taking the time to review your experience with MSC.
Kind regards
Bek
MSC Industrial Supply
Excellenty
Excellent fast delivery, good selection of tools. Considering I was buying imperial sized kit.
20 January 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Dave
Thank you for the 5 star review, we stock a wide range of tools. We cater for all our customer requirements.
Kind regards
Jen
MSC Industrial Supply
Great company but delivery cost risen
I used to order from MSC all the time. Our shipping charges went up however, so I don't so much now. They are still a great company to deal with and generally everything they stock is of a good quality. Their free next day delivery was their biggest strength
26 January 2025
Reply from MSC Industrial Supply Co. UK
Good morning
Thank you for the giving us a review on your experiences with MSC.
If you place orders on our website the delivery is free on orders over £25.
www.mscdirect.co.uk
Kind regards
Jenna
MSC Industrial Supply
good company
good from the start they know what they are offering and plenty of stock and good advice when not sure what you are ordering
22 January 2026
Reply from MSC Industrial Supply Co. UK
Good morning
Thank you for the feedback on your experiences with MSC.
Kind regards
Jenna
MSC Industrial Supply
Always reliable
Always reliable, I know that I can place an order and will receive it the following day.
21 January 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Mike
Thank you for taking the time to review your experience with MSC.
We know what our customers need , fast reliable service you can rely on.
Kind regards
Jenna
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good morning
Thank you for taking the time to leave us a review.
Kind regards
Jenna
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good morning
Thank you for taking the time to leave us a review.
Kind regards
Jenna
MSC Industrial Supply
They had the parts in stock and…
They had the parts in stock and delivered reliably and quickly, many thanks
20 January 2026
Reply from MSC Industrial Supply Co. UK
Good morning
Thank you for taking the time to leave us a review.
Kind regards
Jenna
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good morning
Thank you for taking the time to leave us a review.
Kind regards
Jenna
MSC Industrial Supply
Staff dealt with my order…
Staff dealt with my order professionally.
Goods delivered on time.
19 January 2026
Reply from MSC Industrial Supply Co. UK
Good morning
Thank you for taking the time to leave us a review.
Kind regards
Jenna
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Terence,
Thank you for taking the time to review us a 5 star. It’s great to see we have delivered you a great service.
We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply.
Reply from MSC Industrial Supply Co. UK
Good afternoon Kirsty,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
The package came the next day
The package came the next day. However the service is not as good as it was as DPD do not give emails saying when the package will arrive or what my options are. That used to be very helpful.
18 January 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Graham,
Thank you for your review and your time on the phone. We apologise for this and have rectified your issue.
Please do not hesitate to reach out for us should you have any further issues.
Kind regards
Bec
MSC Industrial Supply
Fast shipping
Fast shipping, and difficult to find specialist tools of high quality at reasonable price
14 January 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Devin,
Thank you for your 5 star review.
We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Martin,
Thank you for taking the time to review us.
We appreciate your feedback.
Kind regards
Bec
MSC Industrial
Not all items in stock
9 January 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Stuart,
Thank you for your review.
We appreciate your comments as this helps us for future improvements.
Kind regards
Bec
MSC Industrial Supply
We have not received the order
9 January 2026
Reply from MSC Industrial Supply Co. UK
Good morning Gregory,
Thank you for taking the time to leave us your review. We understand our Customer Support colleague has been in touch and resolved your query.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good morning Belinda,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Kind regards
Bec
MSC Industrial Supply
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