Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The orde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had placed an order via email, as I usually do, and normally just get an order acknowledgment after. But today, Craig called to discuss the order and was able to offer a better price on one item a... See more
Company replied
Overall good service. Overnight delivery from DPD however let MSC down as it was clear from their website that our parcel was 'left behind' and missed the van that day and turned up later than expecte... See more
Company replied
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
Company replied
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Factory Equipment Supplier
- Manufacturer
- Safety Equipment Supplier
- Steel Distributor
Information provided by various external sources
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Written by the company
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Contact info
7 Pacific Avenue, WS10 7WP, Wednesbury, United Kingdom
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order very helpful and…
Easy to order very helpful and pleasant.
Collected next day no problems
Excellent service
15 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Susan,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Kind regards
Bec
MSC Industrial Supply.
Broach Cutters presentation box damaged…
Broach Cutters presentation box damaged in shipment.
Boring bar set had missing parts when delivered, but this was rectified later.
8 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Tony,
Thank you for taking the time to leave us your review. Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Bec
MSC Industrial Supply
For a small company
For a small company, it's an ideal to buy from. Especially the monthly deals
16 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Bernard,
Thank you for taking the time to review us a 5 star.
We are glad you are happy with the service provided.
Kind regards
Bec
MSC Industrial Supply.
Reply from MSC Industrial Supply Co. UK
Good morning,
Thank you for taking the time to review us a 5 star, this is really great to see. We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
i liked most how helpful employee Asha…
i liked most how helpful employee Asha Nerr is with all my enquiries
14 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Christian,
Thank you for leaving us a 5-star review. We appreciate your comments and will pass the feedback on to Asha.
Look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Rapid service and supplying some emery…
Rapid service and supplying some emery sheets I've been searching for for a long time.
Keith Simpson 1849 Goldsmiths
14 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Keith,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
Great service as always.
10 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
large filter
Cracking price for such a large filter. Excellent communication and super quick delivery. Will definitely use again
7 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Steve,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
We look forward to hearing from you again soon.
Kind regards
Bec
MSC Industrial Supply.
A Very Helpful Firm.
Although I thought i had found the correct item on the firm's website, I was able to phone and get confirmation that it was the correct grade of product for my requirement. Although this was a small purchase, the use of a wrong product could have serious consequences.
9 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Paul,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
Overrnight service!
7 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Mike,
Thank you for taking the time to leave us a 5 star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good morning Andrew,
Thank you for your 5 star review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Chris,
Thank you for taking the time to leave us a 5-star review. We appreciate your comments.
Kind regards
Bec
Reply from MSC Industrial Supply Co. UK
Good afternoon Ben,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
Didn't save my Quote
The sales them did not save my Quote so when I rang back with our ERIO number we had to go through the order again, and then I had to wait till they checked with DPD that all the items could by sent which took another 5 minutes or so. All the items arrived the next day but one of the sharpening stones was broken because they were loose in a bag with other bits.
30 March 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Stephen,
Thank you for taking the time to leave us your review. We understand our Customer Support colleague has dealt with your query.
Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Bec
great good help
13 March 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Bal,
Thank you for your 5 star review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Postage time was very good
Postage time was very good. DPD followed my instructions but I was in to collect.
30 March 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Mr Mason,
Thank you for taking the time to leave us a 5 star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Excellent delivery & great product
25 March 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your 5-star review, this is fantastic to see. We look forward to hearing from you very soon.
Kind regards
Rebbekah
MSC Industrial Supply
Always a good experience to do business…
Always a good experience to do business with MSC. Hugh range of products, current stock levels displayed and always next day delivery.
27 March 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Jeremy,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Prompt and precise
25 March 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Douglas,
Thank you for your 5-star review. Great to hear from you.
Kind regards
Rebbekah
MSC Industrial Supply
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