Nothing is too much trouble for this customer service team. Any subscription issues ? They just sort it !! No delay in escalations to line managers. Responses all hours of the day that are quick, effi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been subscribing to Mrs. Quilty for 17 months now & love getting my boxes with the fun prints & always a special gift that is handy or fun! Whenever I've communicated with this company they... See more
Company replied
The rep was very helpful and patient. They asked the right questions, with a written “tone” that indicated their concern and desire to really help me as much as possible. Ultimately, I was able to... See more
Company replied
Ordered my first box it arrived quite quickly, just before my holiday 20th June, so not used yet. Struggled with downloading the free patterns but after a quick conversation on chat, then referred t... See more
Company replied
Company details
- Quilt Shop
- also in
- Hobby Store
Written by the company
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Contact info
Netherlands
- support@mrsquilty.com
- mrsquilty.com
4.7
Excellent
748 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I needed to make an adjustment to my…
I needed to make an adjustment to my delivery and utilized the Chat and received a very quick response via chat with an equally quick follow up via email. Very good customer service support!
29 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your kind feedback!
We’re really glad to hear that adjusting your delivery was quick and easy, and that our team was able to assist you promptly through both chat and email.
Providing fast, helpful support is very important to us, so it’s wonderful to know you had a positive experience. We truly appreciate your support 😊
Great customer service
Every time I send a question or request, I have received a prompt reply and solution. I have had great customer service and recommend them highly!
26 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your wonderful feedback!
We’re delighted to hear that every question or request you’ve sent has been met with a prompt response and solution. Providing reliable, helpful customer service is something we take great pride in.
Thank you for your recommendation and for being part of our community. We truly appreciate your support 😊
Reply from Mrs. Quilty
Thank you so much for your kind feedback!
We’re delighted to hear you’re enjoying the quality of the materials and the beautiful colors. There’s nothing better than adding gorgeous new fabrics and supplies to your stash!
We truly appreciate your support and hope you enjoy creating with them 😊
Great customer service
Great customer service, very quick to respond and solved my issue straight away.
26 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your kind feedback!
We’re really glad to hear our team was able to respond quickly and resolve your issue right away. Providing fast, helpful service is always our goal.
We truly appreciate your support 😊
While I appreciate the email with a…
UPDATED: I appreciate the reply and it does help!
While I appreciate the email with a discount, my question was not answered. The question I posed was that there are individual patterns to purchase on the site. I wanted to know if those patterns were included in the pattern subscription. Lol, so if they are, the lovely discount won't really help. If not, I could actually use it.
26 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you for your follow-up, and I apologize for not clearly answering your question the first time.
Some of the plushie patterns and patterns from our collection are included as part of the Pattern Club subscription. However, not all patterns available for individual purchase on our website are included in the subscription. The Pattern Club also features exclusive patterns that are only available to subscribers and cannot be purchased separately.
You are welcome to use the discount code to purchase any individual pattern that catches your eye. If that same pattern is later included in the Pattern Club subscription, just let us know and we'll be happy to provide a replacement pattern of your choice.
We hope this helps clarify things, but please let us know if you have any other questions, I'm happy to help!
I had to reach out with a subscription…
I had to reach out with a subscription query via email. I got a quick response to my original email, and everything I asked was explained to me. It was explained when I was being passed to a different team, and again responses were really quickly responded to. All emails were really helpful and polite, and I won’t hesitate to reach out again if ever I need to!
27 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your wonderful feedback!
We’re really glad to hear your subscription query was handled quickly and clearly, and that each step of the process was explained well as your request was passed between teams. It’s great to know you found the communication helpful, polite, and responsive throughout.
We truly appreciate your support and are always here whenever you need us 😊
I usually don’t do surveys
I usually don’t do surveys, but I find that this one deserves the full five stars rating. I had a question about upgrading my subscription, because I love my first box I got. I sent an email, and was notified not even ten minutes later. If that person sent my question to another person, again not even ten minutes I had another email. What great serve. Great job team. I will be a long time customer. I find this will be a great way to learn how to quilt. I can’t wait to get started.
Thank you for everything you all are doing.
26 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your amazing feedback!
We’re really happy to hear how quickly your subscription upgrade question was handled and that our team was able to support you so efficiently throughout. It’s wonderful to know you’re enjoying your first box and feeling excited to continue learning quilting with us.
We truly appreciate your kind words, your support, and your 5-star rating, it means a lot to the whole team 😊
I received a prompt reply
I received a prompt reply. My problem was resolved immediately! ❤️
25 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your lovely feedback!
We’re really glad to hear your issue was resolved quickly and that you had a prompt, helpful response from our team. It means a lot to know everything was taken care of immediately for you ❤️
We truly appreciate your support 😊
Wonderful Chat! Questions answered!
My questions were answered immediately. No waiting for an email to arrive. My person was very helpful. Offered me a discount code. I ordered a kit as soon as I was out of the chat!
24 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your wonderful feedback!
We’re really glad to hear your questions were answered quickly and that you had such a smooth experience with our chat support. It’s great to know our team was able to help you right away and get you set up with your kit.
We truly appreciate your support and are excited for you to start your project 😊
GREAT VALUE FOR THE PRICE
GREAT VALUE FOR THE PRICE. EXCELLENT QUALITY AND SELECTION. AND DIFFERENT PROJECTS EVERY MONTH
9 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your great feedback!
We’re really happy to hear you feel the box offers excellent value, quality, and variety. It’s wonderful that you’re enjoying the different projects each month, that’s exactly what we aim for.
We truly appreciate your support 😊
Confusion about offer email
I was confused about an offer email that I received. I was told that there would be a delay before my inquiry was answered, but it took less than an hour for me to receive help from an actual person. My question was cleared up without implying that it was stupid, which I really appreciate. I have not received my first box yet so I cannot comment on the quality there, but the customer service was excellent and faster than expected.
23 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your thoughtful feedback!
We’re really glad to hear your question was clarified quickly and that you felt supported in a respectful and helpful way. Providing clear, kind, and timely assistance is very important to us, so it’s wonderful to know your experience reflected that.
We hope you enjoy your first box when it arrives, and we truly appreciate you taking the time to share your experience 😊
I had a problem in applying the…
I had a problem in applying the discount code. I emailled them and they replied straight away, helping me to sort it out. Very friendly and helpful.
21 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your kind feedback!
We’re really glad to hear you received a quick response and that our team was able to help you resolve the discount code issue straight away. It’s wonderful to know you found the support friendly and helpful.
We truly appreciate your support 😊
Quick and accurate response to questions. Also very professional and polite
Quick and accurate response to questions. Also very professional and polite.
29 March 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your kind feedback!
We’re really glad to hear you received quick, accurate, and professional support from our team. Providing polite and helpful service is always our priority.
We truly appreciate your support 😊
Subscription to Mrs Quilty
I subscribed to Mrs Quilty and when looking online had a few questions to ask so I sent an email, within ten minutes my mail was answered, by a human being, my questions were answered. That shows me that each email will indeed be considered with efficiently. Obviously if I’d emailed late in the evening I wouldn’t have expected an answer straight away. I’m going to enjoy my new experience with Mrs Quilty looking forward to my first box. 10/10 so far.
21 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your wonderful feedback!
We’re really glad to hear your questions were answered quickly and clearly, and that you had such a positive experience with our support team. It’s great to know you feel confident about your subscription and are excited for your first box.
We truly appreciate your support and are looking forward to being part of your quilting journey 😊
High Level of Customer Service
Mrs Quilty staff demonstrate a high level of customer satisfaction motivation. This is contrary to many vendors' practices in our modern world. I recently placed an order and neglected to notice a code was needed for the discount I was expecting. I completed my transaction, thinking it would show up in the final step. The next morning I contacted staff at Mrs. Quilty about my issue and inquired about the ability to get an adjustment to my order. They kindly accommodated my request after verifying the purchase. Dealing with customer support at Mrs. Quilty was a positive experience, and has assured I will remain a customer. I intend to share my positive experience with others.
17 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your thoughtful feedback!
We’re really glad to hear our team was able to assist you with your order and that your experience with customer support was a positive one. It means a lot to know you felt well taken care of and supported throughout the process.
We truly appreciate your kind words and your intention to recommend us to others, it really means a great deal 😊
I had a question about my shipments and…
I had a question about my shipments and I got the initial response back in just a little bit of sending it to them. They forwarded it on for further assistance and OMG!! They had the answer to my questions and took care of everything in under a minute or 2.
I was hesitant about ordering from them but I am so glad I did.
They have not disappointed!!
Thank you all so much!!
19 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your wonderful feedback!
We’re really glad to hear your questions about your shipments were handled so quickly and efficiently, and that everything was resolved for you in such a short time. It’s also great to know that we were able to turn your initial hesitation into a positive experience.
We truly appreciate your support and kind words, thank you for choosing us 😊
Mrs. Quilty understands life
Mrs. Quilty customer service has the best response time. Professional, helpful, caring - they actually listen and you get that in their replies. When starting my box subscription I had intentions to enjoy it but life… So I cancelled. We emailed back and forth and ultimately let me know they would be there for me when I returned - and pick up where I left off. This industry and definitely this company, Mrs. Quilty, understands life.
17 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your kind and thoughtful feedback!
We’re truly glad to hear that you’ve had such a positive experience with our customer service team. It means a lot to know you felt heard, supported, and well taken care of throughout your journey with us.
We also really appreciate your understanding and kind words about your situation. Life can be unpredictable, and we’re always happy to be flexible and welcoming whenever you’re ready to return.
We’ll be here for you whenever you need us, and we’re looking forward to having you back when the time is right 😊
I used Mrs quilty help page to ask how…
I used Mrs quilty help page to ask how the subscription boxes work and to see as I'm new to sewing if I didn't like it could I cancel anytime was told yes I could cancel so went ahead with subscription just waiting now for first box
15 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your feedback!
We’re really glad our help page was able to answer your questions and give you the confidence to start your subscription. It’s great to hear you’re now waiting for your first box, we hope you really enjoy getting started with sewing.
We truly appreciate your support and are excited to have you with us 😊
Very good value and products for the money
Very good value for the money, good products. Had a question and the customer support answered quickly and even followed up to make sure I was happy with the answer. Would recommend.
14 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your kind feedback!
We’re really glad to hear you feel the box offers great value and quality products, and that our customer support team was able to respond quickly and follow up to make sure everything was clear. It’s wonderful to know you had such a positive experience.
We truly appreciate your recommendation and your support 😊
Excellent customer service
Excellent customer service. Fast and friendly response and enquiry dealt with easily. Highly recommend company.
16 May 2026
Unprompted review
Reply from Mrs. Quilty
Thank you so much for your kind feedback!
We’re really glad to hear you received a fast, friendly response and that your enquiry was handled easily. It means a lot to know you had such a positive experience with our team.
We truly appreciate your recommendation and support 😊
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