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MrLender.com Reviews 14,851

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,298 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for their supportive and understanding approach. Customers highlight the excellent customer service, noting the professionalism and capability of the team in handling applications and queries. The service is frequently described as fast, efficient, and user-friendly, with many appreciating the quick decision-making and rapid fund transfers. People also found the application process easy to navigate, even for those with bad credit, and valued the clear communication regarding payment options. However, some customers also noted issues with the payment system, specifically being unable to sign in to pay off loans early. A few other people also felt that the company's response to missed payments was overly aggressive, with numerous texts and emails about additional daily interest.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, efficiency, and helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, understanding, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick, easy,... See more

Payment

Reviewers highlight positive aspects of payment, noting that funds are often received quickly after approval,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really sorry for inconvenience for Mr Lender.... But life is tough give u challenges everyday...... I got mine I terminal/permanent sick but it take time to fixing ..... MR Lender give... See more

Company replied

Rated 5 out of 5 stars

Ellisa was fantastic, really patient, kind, trustworthy and professional. My circumstances needed tailoring and over the course of a couple of days I received my loan. Please be honest in your applica... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing assistance today! I was only waiting for a rep to answer for about 2-3 minutes, then I got through to KAYA, she was so helpful and efficient. She was understanding and kind and re... See more

Company replied

Rated 5 out of 5 stars

I had a series of events out of my control I lost my daughter to heart failure last year and my partner has been in hospital since last year This caused streams of financial and other documents... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

MrLender.com is a leading UK-based short-term credit provider


Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

First process and easy for new people…

First process and easy for new people with a bad credit score

17 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hello,

Thank you for rating us 5 stars!

All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.

Thank you for your review, it's very much appreciated!

Rated 5 out of 5 stars

Great service provided

Great service provided, everything was simple to fill out & understand while going through the process & you get notified quite quickly about your application(for me under 12hrs) overall had a wonderful experience using MrLenders service, would recommend!

15 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Benjamin,

Thank you for your 5 star rating!

We are very glad to hear you have found your experience with Mr Lender to be so wonderful and would recommend us to others.

Thank you for taking the time to leave us your review, it's greatly appreciated!

Rated 5 out of 5 stars

I have bad credit and trying to sort…

I have bad credit and trying to sort myself out, I was in a bind this week and these guys accepted me, very easy to apply and funds arrived before end of day

16 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Martyn,

Thank you for your 5 star review!

All loans are subject to checks which include but are not limited to, the customer’s payment history, credit and affordability check-in line with our responsible lending policy.

It's great to hear your feedback regarding our service, thank you!

Rated 5 out of 5 stars

Best loan company I’ve applied with…

Best loan company I’ve applied with always quick same day payout always willing to talk with a great customer service

15 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hello,

Thank you for rating us 5 stars!

We are so glad to hear you have been so happy with the service provided by Mr Lender.

Thank you for taking the time to leave us your feedback!

Rated 5 out of 5 stars

Quick and easy so straight forward…

Quick and easy so straight forward really fast really helpful

15 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hello,

Thank you for your 5 star review!

We greatly appreciate your feedback, thank you.

Rated 5 out of 5 stars

Easy to talk to

I spoke with Tom on the phone and the call was very easy and he made me feel comfortable explaining my situation.

15 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Chris,

Thank you for rating Mr Lender 5 stars!

It's great to hear you have been so happy with the service provided by Thomas. We will ensure your kind feedback is passed along to him.

Thank you for taking the time to leave us your review, it's greatly appreciated!

Rated 5 out of 5 stars

Great service the women in the phone…

Great service the women in the phone helped me with my query and solved my problem she was very friendly and helped me with everything please thank her she did a great job

14 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Kyle,

Thank you for your 5 star review!

We are so glad to hear you have been so happy with the customer service received by Mr Lender.

Thank you for your feedback, we greatly appreciate it!

Rated 5 out of 5 stars

Great job 👏

Had a few problems on my end. I rang up got through straight away and was greeted by some very friendly people that were super helpful. Also a £200 loan paid back at a little less than £400 is great considering another company offered me a £250 loan at £850. The proof is in the pudding👍🏻

14 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Kai,

Thank you for your 5 star review!

It's great to hear you have been so happy with the service provided by Mr Lender.

We greatly appreciate the time you have taken to leave us your review, thank you!

Rated 5 out of 5 stars

Everything is smooth and quick

Everything is smooth and quick. Very helpful when you have a problem

14 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hello,

Thank you for rating us 5 stars!

It's greatly appreciated.

Rated 5 out of 5 stars

They made my application quite quickly…

They made my application quite quickly and accepted me I would recommend people to use them

14 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Juliet,

Thank you for rating us 5 stars!

It's great to hear your feedback and we are very happy to know you would recommend Mr Lender.

Thank you for taking the time to leave us your review!

Rated 5 out of 5 stars

Helped at a time when noone else would

Helped at a time when noone else would.

Highly recommend

14 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Joanne,

Thank you for your 5 star review!

It's great to hear you would recommend Mr Lender to others.

Thank you for your feedback, it's greatly appreciated!

Rated 3 out of 5 stars

It was alright

It was alright. Just took a little bit longer then usual

13 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Isabel,

Thank you for your review!

We appreciate your comments regarding Mr Lender's service and will pass this feedback on.

Thank you!

Rated 5 out of 5 stars

Great customer service

Great customer service, easy to apply and, Justina was of great help.

11 May 2026
Unprompted review
MrLender.com logo

Reply from MrLender.com

Hi Robert,

Thank you for your 5 star review!

It's great to hear you have been so happy with the service provided by Justina. We will ensure to pass on your kind comments.

Thank you for your feedback, it's greatly appreciated!

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