Mr Jones Watches Reviews 

1,293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their unique, artistic designs and excellent quality, often describing them as imaginative and well-made. Many reviewers highlight the exceptional customer service, noting its responsiveness, helpfulness, and personal approach in resolving issues. People also appreciate the fast and efficient delivery service, often mentioning that products arrive promptly and well-packaged. However, some customers mentioned minor product aspects that could be improved, such as preferences for different sizing, the inclusion of anti-reflective coating, or better visibility in low light conditions. A few also noted occasional minor initial defects like a dented strap or incorrectly punched holes, though these were often promptly addressed.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its unique, funky, and high-quality design,... See more

Quality

People report positive experiences with quality, often describing the watches as unique, high-quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery,... See more

Service

Customers had positive experiences with service, often highlighting the excellent, quick, and reliable... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Rated 5 out of 5 stars

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more

Company replied

Rated 5 out of 5 stars

Really great experience. We went to the shop to try on the watches we'd seen online. The shop staff were excellent in explaining how the watches worked, helped us try on a couple different straps to s... See more

Company replied

Rated 5 out of 5 stars

Great customer service. After several years my watch had stopped working. So I arranged for it to be checked over/serviced etc. It turned out a local jeweller fitted an incorrect battery! The wa... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,293)

316 reviews in the last 12 months

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Rated 5 out of 5 stars

Mr. Jones Doesn't Miss.

I now have seven Mr. Jones watches. Each is a mini work of art that varies from whimsical, smart, and thought provoking, to just plain fun. A Mr. Jones is the rare watch that garners looks and conversations on the street, and respect from the watch community. Customer service is outstanding, with the Mr. Jones team genuinely interested in pleasing you. I can't recommend them enough.

20 December 2025
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Reply from Mr Jones Watches

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

To be honest

To be honest, never thought I will face such amazing pc of puzzle.
It is very unique, amazing design and high ended quality.

20 January 2026
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Reply from Mr Jones Watches

Thanks for the review!

Rated 5 out of 5 stars

Very pleased with the service of an…

Very pleased with the service of an issue with my watch not working! Contacted Mr Jones on a Monday I received a return pack the next day sent the watch for repair and received the repaired watch on the Tuesday the following week!

19 January 2026
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Reply from Mr Jones Watches

Thanks for taking the time to leave your feedback! We are so glad that we were able to resolve the issues with your watch quickly.

Rated 5 out of 5 stars

Overall awesome watch!

It shipped *very* quickly from UK to Canada!

It's a really nice watch. It's a little smaller than excepted (even though I knew the size going in) so the artwork is hard to see. To my almost 45 year old eyes, the fox looks like a blob (though it's probably time I got glasses).

This is, of course, not an "easy read" watch since you have to do a little hunt for the leaves to tell the time, but anyone buying this should know that's kind of the point! It only takes about a second and I always get a little boost of dopamine when I "find" them! There's something about the watch not having a second hand that makes the leaves being in a different spot than last time you looked feel a bit magical.

It does have a slightly more "cluttered" feel IRL than in the photos but I got used to that quickly.

I got the black leather strap and it's not the most comfortable thing in the world. It may still need some breaking in, of course (but I don't wear every day so this will take some time).

Super good quality as expected.

19 January 2026
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Reply from Mr Jones Watches

Hi Andrew,

Thank you for taking the time to provide your honest opinion - we really value our customer's feedback and we'll be sure to pass it on to the wider team. Our leather straps use a very robust leather and may require some time to break in, but please be assured it is a natural, porous material that will soften over time, and that hardier leathers like the one we use are much more durable and long lasting.
We hope you continue to enjoy your new watch!

Rated 2 out of 5 stars

I buy 2 watches, but one of them is too dark to see the time....

I buy 2 watches for my wife and for me, the one that I choose way too darker than what I saw from the website or image. The design is unique, but the interior is too dark and I can not see the time. Actually I want to change mine to other watch like Number Cruncher or other bright colorful one, but I buy from Singapore so I don't know if I have any other option to change.

8 January 2026
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Reply from Mr Jones Watches

Hi Jackie,

Thanks for taking the time to share your feedback - I have been sure to pass this on to our team.
It is definitely possible to get the watch exchanged to our Number Cruncher. We actually offer international returns through our online portal and we'll be in touch with more information on how this works now via email.

Rated 5 out of 5 stars

great

In four statement i share my experience

1-Fabulous! Start to end.
Marvelous. Customer care service (real pearl) to the watch itself!
2- So PLEASANT TO BUY, TO WEAR, AND TO SHOW TO OTHERS.
This watch compagny have a great management, wonderfull collaborations with uniques artists.
3-their business value are not only words; they act what they say they are.
4-The movement used are basics but the watch is magestic... and they apparently and once in a while create suiss movement watches... witch i will be buyer at the proper moment!

Thanks to all the team (i had so much questions and bad luck with delevry but they made everithing like paradise)

30 December 2025
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Reply from Mr Jones Watches

Thanks so much for taking the time to share your feedback. We're glad we were able to help and hope you are enjoying your new watch!

Rated 5 out of 5 stars

Fairytale

At first glance, this watch feels less like a tool for telling time
and more like a scene from a fairytale.

It carries the atmosphere of a world we once imagined as children,
quietly resting on the wrist.
The design draws your attention without being overwhelming,
focusing on mood and storytelling rather than flashy details.

Despite its dreamlike appearance, the watch feels solid and comfortable to wear.
It blends seamlessly into everyday life while still offering a sense of escape.

This is not a watch that rushes you through time.
Instead, it invites you to pause, even for a moment,
and reconnect with a softer, more imaginative side of time.

A special watch that captures the fairytale world we once dreamed of —
now reimagined for the wrist.

2 January 2026
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Reply from Mr Jones Watches

Thank you for taking the time to share your thoughtful and positive feedback about our watches. We're so glad to hear they provide an escape but also serve functionality in your everyday life - that's our aim!

Rated 5 out of 5 stars

Great watches - even better customer service

I bought the Sun and Moon watch in 2018. Loved the feel of it and the minimalist aesthetic!

I recently broke the watch - but Mr Jones Watches replaced the entire movement and service the watch quickly. For only £15 too! I was really happy with the customer service. Highly recommended.

29 January 2026
Unprompted review
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Reply from Mr Jones Watches

Thanks for taking the time to share your feedback! We're so glad we were able to help.

Rated 5 out of 5 stars

Nice product quick shipping.

Nice product quick shipping.

I was looking for a gift for my daughter, something she will like and wear. I end up thinking about number cruncher and she really appreciate it and wear it daily. funny dial and jump hour movement make un great first watch for het. quick and fast shipping as usual form MR Jones team !! thanks

29 December 2025
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Reply from Mr Jones Watches

This is great to hear - we're glad to hear that your daughter is enjoying her new watch!

Rated 5 out of 5 stars

Impressed!

First purchase from Mr Jones Watches and I was impressed with the high quality of customer service from Yacinta and Sofia. I wouldn’t hesitate to buy from them again.

28 November 2025
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Reply from Mr Jones Watches

Thanks for the review!

Rated 5 out of 5 stars

Fantastic watch at a very reasonable price

Fantastic watch at a very reasonable price. We had it engraved for our sons 21st birthday - the engraving was excellent.

The watch arrived to advertised timescales. It was packaged very well.

The personal touch from MJW was evident throughout the whole purchase process and was really appreciated.

We'd recommend MJW.

24 November 2025
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Reply from Mr Jones Watches

This is amazing to hear! Thanks for taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Bought a beautiful watch for my eldest…

Bought a beautiful watch for my eldest son for Christmas who was absolutely thrilled and has never taken it off
Speedy service and well informed about delivery with updates arriving on time
Fantastic work 😄👍

16 December 2025
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Reply from Mr Jones Watches

Thanks so much for the review. We're glad to hear that your son is enjoying his new watch!

Rated 5 out of 5 stars

The best watches you'll ever buy

I bought two watches a while ago, one of them needed some TLC so I brought it to the Neal Street shop. The shop assistants were so attentive, kind, helpful, and precise as to what the steps for the repairs were, and the repair itself took only 2 weeks!
All watches are top quality, and the only ones you'll ever wear. I'll definitely buy again!

16 January 2026
Unprompted review
Mr Jones Watches logo

Reply from Mr Jones Watches

Thanks so much for sharing your experience with us. We're so glad our shop team were accommodating with your repair.

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