Mr Jones Watches Reviews 

1,303
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their beautiful quality, unique designs, and artistic appeal, often describing them as imaginative, fun, and conversation starters. Many people appreciate the exceptional customer service, highlighting the team's helpfulness, responsiveness, and genuine care, which makes interactions pleasant and productive. Reviewers frequently mention the fast and efficient delivery, with products arriving promptly and well-packaged, often exceeding expectations. The overall experience of purchasing and owning these watches is described as delightful, with many customers expressing high satisfaction and planning future purchases due to the unique appeal and excellent service.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting its unique, creative, and high-quality... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as well-made, unique, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Service

Users describe positive interactions with service, highlighting its speed, friendliness, and reliability,... See more

Customer service

People report positive experiences with customer service, often describing it as phenomenal, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I saw the starcatcher watch I knew that I had to have one. It is so beautiful and is a very welcome addition to my collection of Mr Jones watches. All the watches are beautiful quality, ama... See more

Company replied

Rated 5 out of 5 stars

“If Carlsberg did customer Service…”. Couldn’t ask for more. Bought a rare Mr Jones on the secondary market but need a new case back and battery. Sorted in excellent time with great communication. 👏... See more

Company replied

Rated 5 out of 5 stars

The watch I received in the mail was perfect and beautiful. It looks more 3d in person and has depth to it that I didn't initially realize when purchasing the watch. MJW does fantastic work and I high... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient delivery, that was easy to do. When the watch arrived, it genuinely exceeded my expectations in terms of quality and finish, and I was absolutely delighted with it! I'd happily buy... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Fashion Accessories Store
  4. Watch Store

About Mr Jones Watches

Written by the company

We make unusual watches which tell a story, start a conversation or simply make you smile.

Established in 2007, we're a small, passionate team working from our London workshops to bring you watches that are a bit different.

We collaborate with talented artists and designers across the world to produce distinctive watches that are unique to Mr Jones Watches.

Each colour you see in our designs are mixed by hand, before being printed layer by layer. Then each component is carefully assembled by hand - all in our London based workshops.

Our playful and eye-catching designs see watches move away from being a purely functional accessory, as most people now check the time on their mobile phones or smart devices.

We're committed to pushing the boundaries of watch design by creating new, unique and interesting watches.

Our unique watches are created using a variety of movements: quartz, jump-hours and Swiss movements.

We also create beautiful gilded watches, using precious metals should as gold and palladium.

We ship our watches worldwide and our vibrant shop is in the heart of London’s West End, Seven Dials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,303)

326 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience was excellent

My experience was excellent. I ordered the watch online and chose to pick it up in-store while visiting London.
When I arrived, the staff introduced me to the watch, explained how to read the time, and set everything up for me.
I’m very happy with the overall experience and highly recommend it.

4 November 2025
Mr Jones Watches logo

Reply from Mr Jones Watches

This is great to hear! Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

I really love this watch

I really love this watch and have wanted to get it for a few years now. It's a great talking point. I love the colours of the watch.

2 December 2025
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Reply from Mr Jones Watches

Thank you for your review!

Rated 5 out of 5 stars

Helpful and Accommodating

After purchasing the item I was going to be out of the country for delivery. I contacted Mrs Jones and arranged for the delivery to be held back and sent out on my return. They couldn't have been more helpful. The item was delivered promptly and well packaged. My son was surprised and over the moon with his watch.

2 December 2025
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Reply from Mr Jones Watches

This is great to hear - thanks for the review! We hope your son is enjoying his new watch.

Rated 5 out of 5 stars

More than a watch—it’s a work of art!

I am absolutely loving my Number Cruncher. It’s rare to find a watch that is this creative while still having a high-quality automatic movement. The design is a fantastic conversation starter, and the "jumping hour" feature is really unique.
The build quality is solid, it arrived quickly, and it’s easily the most interesting piece in my collection. If you want something different from the usual boring watch designs, I highly recommend Mr Jones Watches. RMD

30 November 2025
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Reply from Mr Jones Watches

Thank you so much for taking the time to leave your detailed feedback - we really appreciate it. So glad to hear that you are enjoying your new watch!

Rated 5 out of 5 stars

The watch design is awesome and it…

The watch design is awesome and it arrived in perfect conditions. The only one thing I would have loved is if it had some kind of lume. To make it look like radioactive in the monster or something? And for it to be legible at night. I don’t know, just thinking out loud. Love the watch

2 December 2025
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Reply from Mr Jones Watches

Thank you for taking the time to share your feedback! I have been sure to pass this onto our team who will take it on board. We hope you are enjoying your new watch.

Rated 5 out of 5 stars

Amazing Watches

Amazing Watches, super fast service and the Blackfridayprice was unbeatable!

27 November 2025
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Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

Beautiful watch

Beautiful watch, it is what I expected from the picture!

30 November 2025
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Reply from Mr Jones Watches

This is great to hear. Thanks for the review!

Rated 5 out of 5 stars

All the way to Australia…

Having ordered it all the way to Australia, I was bit nervous as I had not tried the watches or seen in person. So just going by the online viewing I was not at all disappointed. Loved up to my expectations and I am already enjoying wearing the ‘for a perfectly useless afternoon’ watch in the Aussie summer.

30 November 2025
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Reply from Mr Jones Watches

Thanks for your review - so glad to hear that you are enjoying your new watch in the sun!

Rated 5 out of 5 stars

Exquisite watch, great service

Exquisite watch in beautiful packaging, excellent service and fast delivery. Highly recommend supporting this independent company producing unique pieces of art.

16 October 2025
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Reply from Mr Jones Watches

Thanks for your review! We are grateful for your support.

Rated 5 out of 5 stars

useless afternoon

I was looking at this watch for a while & couldn't make my mind up about buying it but I'm so glad I did.
It looks good & people have asked about it. It was delivered very quick & I was kept up to date on the process. Definitely recommend this company.

28 November 2025
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Reply from Mr Jones Watches

Thanks for your review - we're glad to hear of your positive experience!

Rated 5 out of 5 stars

Beam me up watch looks nice

Beam me up watch looks nice, keeps time well, and arrived very quickly.

26 November 2025
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Reply from Mr Jones Watches

Thanks for your review! We hope you enjoy your new watch.

Rated 5 out of 5 stars

Stunning watch

Excellent service and prompt delivery.
Beautifully packaged and a beautiful and quality watch.
I have coveted this watch for so long and I am not disappointed! A wonderful Christmas gift.

28 November 2025
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Reply from Mr Jones Watches

Thank you!

Rated 5 out of 5 stars

This is now the 4th watch we've…

This is now the 4th watch we've purchased for our daughter and as usual it's beautiful.

28 November 2025
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Reply from Mr Jones Watches

Thank you for your review and for sharing your love of our brand!

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Gorgeous designs. Husband loved his present.

26 November 2025
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Reply from Mr Jones Watches

So glad to hear that your husband loves his new watch! Thanks for your review.

Rated 5 out of 5 stars

Great product

Great product, easy to use website makes it easy to purchase.

27 November 2025
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Reply from Mr Jones Watches

Thanks for your review!

Rated 5 out of 5 stars

Excellent checkout process and crazy…

Excellent checkout process and crazy fast shipping to Canada. Ended up paying about $35 in border duty fees which isn’t bad. As for the watch, this is my second MJW watch and they are great. Very happy that that made the decision to change the case shape and dimensions as it’s perfect now. I can see another one (3rd) in my life soon. Thank you.

27 November 2025
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Reply from Mr Jones Watches

Thanks so much for sharing your positive experience. So glad that you are a fan of the new lug style!

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