MrFix Reviews 562

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick response to inquiries and the efficient service provided, often finding experts promptly and receiving good communication throughout the process. People frequently highlight the professionalism and friendliness of the staff, with many jobs being completed effectively and on time. The service is often seen as a convenient solution for finding experts for various home repairs and maintenance tasks. However, some reviewers were not happy with the service and staff, citing issues where responsibility was delegated back to the client and problems were not fully resolved. There are also concerns regarding pricing and payment, with customers reporting unexpected charges, inflated quotes, and difficulties in obtaining refunds for services not rendered or incomplete jobs. Communication issues, including ignored messages and language barriers with contractors, were also mentioned by some, leading to frustration and a lack of accountability.

What people talk about most

Service

People report ambiguous experiences with service, with some customers praising the fast, efficient, and... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers reporting positive experiences, such as... See more

Price

Users describe negative interactions with price, frequently reporting unexpected and inflated costs.... See more

Payment

Customers had negative experiences with payment, citing a lack of transparency in communication and billing,... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences such as fast, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My oven needed fixing and it was very difficult to find someone to do the job. Mr. Fix found an expert for the specific brand of my oven (Boretti). It took the expert, Harry, a couple of visits betwee... See more

Company replied

Rated 5 out of 5 stars

I received excellent communication from Mr. Fix support, which arranged an expert to assist me sooner than I had requested. While the problem itself could not be solved (not because of the expert) I h... See more

Company replied

Rated 5 out of 5 stars

We have used MrFix on a number of occasions for carpentry, white good repair and some general maintenance tasks. I may have been fortunate, but I have not needed to wait for an expert. The... See more

Company replied


Company details

  1. Carpenter
  2. Electrician
  3. Gardener
  4. Locksmith
  5. Painter
  6. Plumber

Written by the company

Klus? ✓ MrFix koppelt je binnen 1 uur aan een lokale vakman. ✓ MrFix checkt klussers vooraf en kiest de beste klusjesman of specialist tegen een aantrekkelijk tarief. ✓ MrFix. In 1x goed.


Contact info

3.3

Average

TrustScore 3.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service!

Quick appointments, smooth communication, perfect results. Would recommend 10/10 :)

14 November 2024
Unprompted review
MrFix logo

Reply from MrFix

That's great to hear, Nella. Thank you for the 5 stars!

Rated 5 out of 5 stars

Great Job

I have used Mr. Fix multiple times and I am always pleased with their quality of work and affordability.

Great job as always!

14 November 2024
Unprompted review
MrFix logo

Reply from MrFix

Thanks for the 5-star rating. We love hearing that. This is exactly what we strive for! See you next time.

Rated 5 out of 5 stars

10/10 service!

I used Mr. Fix three times for different reasons, from sealing the window leaks to assembling furniture. Can’t recommend them enough. They are quick to respond, and finish the job fantastically. They would take a picture at the beginning and at the end, so you know the start time and the end time. Then, an invoice sent later, cash free process, very convenient!

8 November 2024
Unprompted review
MrFix logo

Reply from MrFix

That is great to hear, Lucy! Thank you for your kind words and 5-star rating. See you next time.

Rated 5 out of 5 stars

Marc and Mrfix was my first experience…

Marc and Mrfix was my first experience using the service. I had to replace a roller blind and it ended up being a smooth fix. Thanks!

5 November 2024
Unprompted review
MrFix logo

Reply from MrFix

Thanks for the 5-star review. You know where to find us if you need anything done right 1st time ;)

Rated 5 out of 5 stars

Great work

Great work! Fast and effective :) I would definitely recommend to other people.

31 October 2024
Unprompted review
MrFix logo

Reply from MrFix

Thank you for the 5 stars and kind words! We appreciate it.

Rated 5 out of 5 stars

Good job

It was a really good service, I’m very satisfied with it, the work was done well and he was also very friendly. Mr. Fix was fast to contact someone and in the availability given, as always, good communication.

28 October 2024
Unprompted review
MrFix logo

Reply from MrFix

Thanks for the 5-star rating. We love hearing that, Elke. This is exactly what we strive for!

Rated 5 out of 5 stars

Great service and communication

Great service and communication, plumber came quite a few minutes late then what was communicated

23 October 2024
Unprompted review
MrFix logo

Reply from MrFix

Thank you for the 5-star rating and the feedback! We appreciate it. See you next time.

Rated 5 out of 5 stars

It was quick

It was quick, easy and clear. All that we need when it comes to services like hanging a TV!

18 October 2024
Unprompted review
MrFix logo

Reply from MrFix

That's great to hear, Petra. Thank you for the 5 stars!

Rated 5 out of 5 stars

Christiano is a trustworthy mover

I hired a mover (Christiano) via Mr.Fix. He and his work partner came on time and got the job done nicely. Highly recommended this mover.

7 October 2024
Unprompted review
MrFix logo

Reply from MrFix

That's great to hear. We will make sure to pass on the compliments. Thank you for the 5 stars!

Rated 5 out of 5 stars

Fast reply

Fast reply. The worker Marijn was efficient, fast, super friendly and really helped us to solve the welding fast.
It was for boat fixing

16 October 2024
Unprompted review
MrFix logo

Reply from MrFix

Thank you for the 5 stars and kind words! We appreciate it.

Rated 5 out of 5 stars

Fast and effective curtain installation

Fast and clear communication with Mr Fixit and the contractor. He came within the time window and finished within the time estimate. He did the job (curtains) well and we were able to communicate in English well. I am happy and will use Mr Fix it and the contractor for more work.

15 October 2024
Unprompted review
MrFix logo

Reply from MrFix

Thanks for the great rating. Hope to see you next time!

Rated 5 out of 5 stars

Super smooth process

Super smooth process, the Whatsapp group is very convenient
Could get someone quick and task well done
I recommend!

14 October 2024
Unprompted review
MrFix logo

Reply from MrFix

That's great to hear. Thank you for the 5 stars!

Rated 5 out of 5 stars

Top quality delivered with easy booking

I needed a gardener to remove some trees, clean up some plants, and make the garden look clean and pruned, since I'm new to the place I opted for MrFix. The appointment was made very easily with an appropriate expert, convenient communication on whatsapp with the gardener and moderated by an agent from MrFix. The job is completed in a day, top quality work and completely satisfied.

8 October 2024
Unprompted review
MrFix logo

Reply from MrFix

Thanks for the 5-star rating. We love hearing that, Joshua. This is exactly what we strive for!

Rated 1 out of 5 stars

Good contractors, bad support from Mr Fix

The contractors hired are good but Mr Fix refuses to answer any questions you have when the finishing of the work is not what it shall be.

8 October 2024
Unprompted review
MrFix logo

Reply from MrFix

Hello Francois,

What a surprise to read this kind of negative review from you. While our handymen are always there to help you out and put your job requests as their main priority, while they are on the job, we are detecting some different expectations on your part.

We have been in touch with you personally, and know the full background behind your review. Therefore this seems a rather dramatic response. As you can understand, our handymen and us at MrFix as well have many more people to help out than just you alone. We always do our best to get back to everyone as soon as possible.

We have answered your question 3 times, and like to refer you back to those conversations. Perhaps this indicates a refusal of understanding on your behalf? We are more than happy to clear it up with you if you are misunderstanding.

Regards, Team MrFix

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