Very smooth processing and digital experience. Pricing is competitive and offers good value to the customer. Whenever there has been an issue, my BDM Simon Wilson has been just a phone call away and b... See more
Company replied
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See what reviewers are saying
Placed a case for a first time buyer yesterday with MPowered Mortgages and received the mortgage offer within 11 minutes… Clients were very happy to receive their offer so quickly. I’ve used MPowered... See more
Company replied
First time using them. Only reason it's 3 star and not 2 is because (eventually) an Offer was issued. Poor service overall, starting when a BDM didn't get back to me as they said. Repeated requests fo... See more
I would give 5 but the IT side still needs a little work. System scanning of documents take far too long and is a gimmick - let us choose what the documents are instead. Also, no emails were generated... See more
Company replied
Company details
About MPowered
Written by the company
Home of the One Day Mortgage™.
You need certainty for life’s biggest financial decisions without the hassle and jargon that comes with it.
We’ve revolutionised the mortgage process from start to finish with our unrivalled MPowered platform, giving brokers and their customers control and certainty over their financial future. Harnessing tech, data and AI, we’ve transformed the way you make applications leaving you more time for your business and your customers.
MPowered Mortgages are simple, fast, stress-free mortgages you’ve been looking for.
Built for the 21st century, we provide a fully digital and trackable application process that gives you a certain decision within hours rather than weeks.
MPowered for Intermediaries
MPowered for Customers
MPowered Blogs
Contact Us
Contact info
Pannell House, GU1 4HN, Guildford, United Kingdom
- 0800 260 5949
- hello@mpowered.co.uk
- mpowered.co.uk
4.2
Great
248 reviews
Hasn’t replied to negative reviews
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Application got stuck at submission…
Application got stuck at submission stage and IT had to sort it out, they asked me if I was ok for them to submit it, I said yes … 3 days later they hadn’t but the bug was fixed and no on told me. Then it got stuck for 5 days at valuation stage stating a physical Val needed for 18% ltv loan … again, IT needed to go a fix. Not the greatest communication or response when messaging, calling and emailing the BDM (maybe she’s been away?)
So all in all not the greatest experience for my first case
25 June 2024
Reply from MPowered
Hi Becki,
Thanks for taking the time to leave us a review. We're sorry you faced some technical difficulties.
We'd love to discuss your experience further, please contact us via experience@mpowered.co.uk
Best wishes,
BOps @ MPowered Mortgages
I've used MPowered a few times recently…
I've used MPowered a few times recently and have been really happy with their service levels. Their system is really simple to use and it's good to see they are trying to change the way things are done for the better and improve industry processes using technology.
26 June 2024
Reply from MPowered
Hi James,
We appreciate your support and the time you took to leave a review. We're happy to hear you enjoyed our swift service and look forward to assisting you again soon.
If you’d like to discuss your case further, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
BOps at MPowered Mortgages
Reply from MPowered
Hi Neil,
Thank you for taking the time to leave us a review. We're glad you had a good experience with us, and hope to continue to improve and perfect our services.
We look forward to you experiencing this continued improvement during your next case with us!
Best Wishes,
BOps @ MPowered Mortgages
Reply from MPowered
Hi Jez,
Thanks for your 5-star review! We've shared your comments with our team, and they will be thrilled to hear your feedback.
If you’d like to discuss your case further, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks,
BOps at MPowered Mortgages
Absolutely terrible
25 June 2024
Reply from MPowered
Hi Jordan,
Thank you taking the time to leave us a review. We're sorry to hear you haven't had the experience you expected with us. We take all feedback from our broker partners and borrowers very seriously.
Following a review of your case and a conversation with yourself, we have identified areas for improvement which have contributed to your frustration.
Please feel free to reach out to our Transformation Lead or your dedicated Key Account Manager for further support or queries. We value your input and are committed to enhancing our services.
Best wishes,
BOps at MPowered Mortgages
Very poor service especially regarding…
Very poor service especially regarding the Share Code provided. Underwriters do not seem to understand the processes
20 June 2024
Reply from MPowered
Hi Paul,
Thanks for taking the time to leave a review. We're sorry we haven't met your expectations on this occasion. We take all feedback from our broker partners very seriously.
From looking at your case, we can see where your frustration has come from, however unfortunately when using third party websites there can be technical issues with such third party out of our control.
If you wish to contact us to discuss your case further, please email experience@mpowered.co.uk
Best wishes
BOps @ MPowered Mortgages
So easy to work with
So easy to work with. Smooth platform to work on and quick decisions.
21 June 2024
Reply from MPowered
Hi Philip,
Thanks for this amazing review. We're glad we could work with you to deliver rapid results for your client.
If you’d like to discuss your case further, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks,
BOps at MPowered Mortgages
Find it all a bit difficult to use
19 June 2024
Reply from MPowered
Hi Gill,
Thank you for taking the time to leave us a review. We're sorry we haven't met your expectations on this occasion.
We'd love to discuss your experience further to find our what didn't sit right with you.
Please contact us by emailing experience@mpowered.co.uk and our Transformation Lead will get in touch to discuss your experience further.
Best wishes,
BOps @ MPowered Mortgages
Brilliant system and BDM
Brilliant system and BDM, we just need free legals and good rates not cashback towards specified solicitors. If you give cashback instead let it be £200 and then we can get a solicitor that costs £200
18 June 2024
Reply from MPowered
Hi Paul,
Thanks for taking the time to leave us a review. We're glad to hear you enjoyed our system and service from your BDM.
We have been in touch with you to discuss our product offering, which includes a Legal Fee Saver package. We also additionally always offer alternative cashback products so the customers can pick a solicitor of their choice. We hope going forward our product offering is now very clear for you.
If you wish to discuss this further, please contact us.
Best wishes,
BOps @ MPowered Mortgages
Underwriting needs work.
Received an offer, which is good. The underwriter seemingly made up their own deposit source and started making requests around this inexplicable source. It took a inordinate amount of effort to resolve. Hopefully smoother next time as have great respect for mpowered's goals.
19 June 2024
Reply from MPowered
Hi Tom,
Thanks for taking the time to leave us a review, we really appreciate your feedback.
We've reviewed your case and can see some areas of improvement, which has been discussed and rectified internally.
We look forward to your next case to showcase these improvements!
If you wish to discuss this further please contact us via experience@mpowered.co.uk
Best wishes,
BOps @ MPowered Mortgages
Personal Touch for complex application
The underwriter Teri is not just professionalism and kindness, she also has the ability to navigate the complexities of underwriting while maintaining a personal touch by email/tel communicate with us is truly commendable to help my first time buy clients.
14 June 2024
Reply from MPowered
Hi there,
Thanks for taking the time to leave your review. We've let Teri know how much you valued her service. She'll be delighted to hear this!
If you’d like to discuss your case further, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
BOps at MPowered Mortgages
First application...
First application submitted and offered within 2 hours. Very impressed with this experience.
18 June 2024
Unprompted review
Reply from MPowered
Hi Matt,
Thanks for your amazing review. We're pleased you loved our speed of service and look forward to supporting you again soon.
If you’d like to discuss your case further, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
BOps at MPowered Mortgages
Awful
Awful, wish we had never considered using this company! My partner is self employed and they kept requesting more and more information which they took three weeks to do. We always gave this information within the same or next day. They then decided that they wouldn’t offer us the whole amount required for our mortgage after waiting three weeks! They have wasted precious time for our house sale!! Livid.
18 June 2024
Unprompted review
Reply from MPowered
Hi Sophie,
Thank you for taking the time to leave us a review. We're sorry we haven't met your expectations on this occasion. We take all feedback from our brokers and customers very seriously.
As you have referred this feedback to us directly, we are reviewing this and will update you accordingly.
Best wishes,
BOps @ MPowered Mortgages
too long a process
It has taken a very long time to get to offer. I appreciate that you need to be satisfied that lending is responsible and that the case fits criteria/affordability/etc however there were a few different occasions where i feel the underwriting was a little needless. outstanding areas of this case had vague items to satisfy and there was lack of clarity on how to progress this case
14 June 2024
Reply from MPowered
Hi Mustafa,
Thank you for sharing your feedback. We are committed to continuous improvement and greatly value your input in helping us enhance our services.
As a responsible lender, our underwriters are dedicated to conducting thorough assessments to ensure the best outcomes for our clients. We have reviewed your case to identify ways to improve our processes for our broker-partners going forward.
Should you ever need support with your case, you can reach out to us via the 'Contact us' page on our website, and we'll be happy to assist you.
Kind regards,
BOps at MPowered Mortgages
Fantastic service with the underwriter Teri
Fantastic service provided by the underwriter Teri, all goes smoothly, thank you so much. Definitely worth of recommend to others.
18 June 2024
Unprompted review
Reply from MPowered
Hi Aileen,
Thanks for this fantastic review! We've passed your comments on to Teri, who'll be absolutely delighted to hear this.
If you’d like to discuss your case further, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
BOps at MPowered Mortgages
Reply from MPowered
Hi Shazia,
Thanks for your 5-star review. We're glad you enjoyed using our speedy system!
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks,
BOps at MPowered Mortgages
The underwriter
The underwriter , Terry actually called me to discuss the case as it was more complicated than initially thought. I was pleased that she actually listened and this resulted in my client being able to borrow more than originally requested.
17 June 2024
Unprompted review
Reply from MPowered
Hi Yvonne,
Thanks for your amazing review. We've passed your kind comments on to Teri, who will be thrilled to hear this.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Many thanks,
BOps at MPowered Mortgages
Concise and swift underwriting made for…
Concise and swift underwriting made for a prompt offer.
Thank you
17 June 2024
Reply from MPowered
Hi Duncan,
Thanks for your 5-star review! We're glad our streamlined system helped deliver swift results for you and your client.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Many thanks,
BOps at MPowered Mortgages
Very frustrating
It took 2 hours to initially key the application with no help and no contact numbers; clunky and frustrating system. Post submission - very difficult to get hold of office staff for help and again a clunky system. I question whether the underwriter fully understood the case and if he/she didn't made no attempt to pick up the phone to discuss. After going around in circles we needed BDM intervention to get an offer issued.
12 June 2024
Reply from MPowered
Hi Clare,
Thank you for your valuable feedback. We are dedicated to continuous improvement and greatly appreciate your input in enhancing our services.
You can find our contact details on our website, emails and social media pages, as well as utilise our live chat tool for fast assistance.
We're pleased that Ryan was able to help you and complete your case. We have carefully reviewed your experience to identify opportunities for improving our processes for our broker-partners in the future.
Best regards,
BOps at MPowered Mortgages
Broker support lacking
Broker support at present not able to keep up with level of business/technology.
11 June 2024
Reply from MPowered
Hi Ian,
Thank you for taking the time to leave us a review, we value your input in helping us enhance our service.
We're happy we could issue your offer within our 8-day service level, but are sorry you did not have the experience you expected from us on this occasion. We've reviewed your communications with our Broker Operations Team to see how we can improve our processes for our broker-partners in the future.
Kind regards,
BOps at MPowered Mortgages
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