Family Building Society Reviews 

Becky was so helpful and very patient . She went through everything to resolve my issue. She was fantastic and a pleasure to speak to. Wish all other banks had people like this.

I recently opened an account with the Family Building Society and had reason to call them with a couple of queries.
Not only was the phone answered within five minutes but both Nicole and Gillian dealt with my queries in a very friendly, helpful manner.
Their rates seem fair and as a new customer at the moment, I can’t rate them highly enough.
It was great to speak to 2 individuals and not a robot!

I had lost all of the login details. Rita Toth was informative, professional, patient and friendly. What a change from the online 'chats' where someone gets back to you another time when you have forgotten why you contacted them. I am returning to the Family Building Society because I had a very good experience before and my contact so far makes me think this will be the same. Customer service at its best.

What a pleasure it was to speak to Gill in Customer Service. Gill had the patience of a saint I'm 82yrd old have lost my husband ,she helped me fill in online forms
more than once because I kept making mistakes - not once did she give me the impression I was a problem.
Gill you deserve a medal for being so patient with me. Thank you .Joy Rayner

I couldn’t be happier with my experience at Family Building Society. From the very first call, Jayden a team member made me feel valued and understood. They explained everything clearly, without jargon, and took the time to answer all my questions patiently.
Their friendly and knowledgeable approach turned what could have been a stressful process into something smooth and reassuring. I especially appreciate how they kept me updated every step of the way, making me feel confident in my decisions.
It’s rare to find a financial organisation that combines professionalism with genuine care, but Family Building Society does exactly that. I now feel secure knowing my savings are in safe hands. Highly recommended!

Such a great experience with Darryl on the phone from the Family Building Society - he was patient, helpful, professional and friendly, most of all he solved my online activation login code issue. Honestly Darryl provided excellent service and was able to provide further information about the account I had opened. Very good service, advice and communication. What more could you ask for! Thank you.

Very supportive advisor who quickly resolved my query in a polite and professional manner. I appreciated the immediate response to my phone call and that I was talking to an actual person.

Several aspects of the experience stood out. Firstly, my call was answered immediately by a real person. No computerised messages offerring "choices", just a very personable young lady called Nicole Philcox, who knew her stuff and gave me and my wife all the information we needed to make an informed choice concerning overpayments. It was a very pleasant experience all round. Sadly most unusual these days. Excellent service. Thank you.

Responding to customer calls quickly and providing the kind of assistance that facilitates a smile by the end of the interaction. Good solid customer service, friendly helpful and effective staff.

Franki is an excellent mortgage adviser.
Great communications, made things very clear and everything went very smoothly.
I would recommend the FBS for mortgages.

Lisa Adams grasped the problem and immediately suggested the solution.
I’m very satisfied with her assistance.

The phone was answered quickly - almost a unique experience now with service providers.

I received helpful advice in a friendly manner.

Excellent service. My call was answered quickly. The staff member was helpful & knowledgeable & made sure I was completely satisfied before the end of the call.

Very helpful and understanding, brilliant service

After a short hold, the phone was answered quickly and then Darryl dealt with my two queries very efficiently.
It was good to speak to someone for a change rather than just do everything online as this gives a degree of comfort to the customer.

Simon provided me with stellar service this morning. My call was answered promptly. He actively listened to the issue I was experiencing and immediately stated he could action my needed activity on my behalf as FBS were experiencing system issues. He was thorough with security and actioned the request on my behalf explaining the anticipated timeframes involved. Whilst actioning my request he asked questions to build rapport. This was a great experience, thank you Simon!

Everything arranged as requested, without any fuss.
Tracy Rogers was truly exceptional

Locked myself out, phoned for help, call answered promptly,Madeleine quickly resolved issue. Impressed with speed of service.

Sophie Richards was most helpful when I was trying to open a new account.