MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to use to order the item I needed and it was easy to speak to a member of staff to answer a query about delivery charges. (Items that are delivered by courier do not qualify for free... See more
Company replied
My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he'... See more
Company replied
Dear Csaba Ben and Team, my sincerest and very special thanks to you all for your excellent and kindest support which has been exceptional. Genuinely, it has been over and above outstanding. My heart... See more
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Company details
- Building Materials Supplier
- Electrical Supply Store
- Insulation Materials Store
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
About MP Moran
Written by the company
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Contact info
London, United Kingdom
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Zero stars.
Zero stars.
Ordered 2 small items. On web site reduced to clear. Ordered and paid on 5th March.
On the 16th of March still no news.
Very poor customer service. Problem very quickly sorted once I had posted a negative review.
5 March 2026
Reply from MP Moran
Hello,
We are sincerely sorry for the frustrations caused,
We were never updated by the branch to state this was out of stock and you should of been contacted immediately to be informed this,
We do not accept this type of service at MP Moran and we are having the necessary departments corrected so these things will no longer happen,
We are truly sorry for the experience you've received and your refund has been processed in full for yourself,
Great delivery service
Great delivery service.
Delivery was left in a safe place with a note. Many thanks.
11 March 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Easy to order online and delivery…
Easy to order online and delivery speedy and efficient and s very helpful delivery man
11 March 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Excellent customer services!!
27 February 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Nearly Three Weeks for a 2–3 Day Delivery
We recently ordered a slab on 27 February, with a quoted delivery time of 2–3 days. In reality, the item was not delivered until nearly three weeks later.
Prior to ordering, we contacted the company to ask about availability and were advised that only one item remained in stock, so it is unclear why there was such a significant delay in dispatch.
We had to send multiple follow-up emails and were unable to get through by phone, and communication throughout the process was limited. Updates were only received after chasing.
The delay impacted our ability to complete an ongoing customer job, which was frustrating given the high delivery charge of £86.
The item did eventually arrive, and we appreciate the final delivery, however clearer communication and more accurate delivery expectations would have made a significant difference to the overall experience.
27 February 2026
Reply from MP Moran
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in delivering your recent order and for the frustration caused throughout the process.
We understand how important timely delivery is, especially when you are working to complete a job for your own customer. The extended delay you experienced, particularly after being advised the item was in stock, is not in line with the level of service we aim to provide. We are also very sorry that you found it difficult to reach us and that updates were only provided after you had to follow up—this is something we take seriously.
While we are pleased that your order has now been delivered, we fully appreciate that the experience fell short of expectations, especially given the delivery charge. Your feedback has been shared with our team so we can review what went wrong in both dispatch timing and communication, and make the necessary improvements.
SIMPLY GREAT CUSTOMER SERVICE
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful.
If all companies were this efficient the world would be a much better place.
Thanks again for being GREAT.
kEVIN wILKERSON
18 March 2026
Unprompted review
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I asked for an update on delivery for…
I asked for an update on delivery for an order placed on the 11th March and you told me it had been delvered 27th Feb. When I queried this and asked you to check, you doubled down on the 27th Feb. Very poor communication!!!
11 March 2026
Reply from MP Moran
Hello Paul,
We are sincerely sorry for frustrations caused,
The incorrect tracking was looked at as to why this was advised incorrectly,
As we did speak over the phone and I apologised sincerely for this fopar and gave yourself the correct tracking information, I hope we were able to resolve this situation for yourself,
If you do have any further queries please feel free to contact customersupport@mpmoran.co.uk and we can help with anything needed,
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Awful experience.
Awful experience.
I ordered some items and the company called the following day to say they could not fulfil the order, but that they might be able to source the items from another branch. I was told they would call me back the same day with an update, but I never heard from them.
After five days I had to contact them myself to find out what was going on. I was again told someone would call me back, but that never happened. I ended up having to chase them three more times.
In the end I asked for a refund and will be purchasing the items elsewhere. Very poor communication and disappointing service. I will not be using them again.
8 March 2026
Reply from MP Moran
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the lack of communication and the inconvenience caused. You should have received timely updates regarding your order, and it’s clear we fell short of our usual standards by not following up as promised.
We understand how frustrating it must have been to repeatedly chase for information, and we regret that this led to you cancelling your order. This is not the level of service we aim to provide.
Your comments have been shared with the relevant team so we can address these issues and improve our communication going forward.
Reply from MP Moran
Thank you for bringing this to our attention. We’re sorry for the frustration caused by items appearing available on our website when they’re actually out of stock.
We do our best to keep our inventory updated in real time, but occasionally there can be delays or discrepancies. We’re currently looking into this to prevent it from happening again.
Excellent service
6 March 2026
Reply from MP Moran
Hi James, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very very helpful with good pricing and…
Very very helpful with good pricing and great service.
6 March 2026
Reply from MP Moran
Hi William, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good price
Good price, respected quality brand name, quick delivery. Pleasure doing busines.
17 February 2026
Reply from MP Moran
Hi Neil, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Came on time
21 February 2026
Reply from MP Moran
Thank you for your review! We're glad to hear that your order arrived on time. We appreciate your support and hope you’re happy with your purchase. If there’s anything else we can help with, please feel free to reach out.
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Great price but 2 of the tubs' lids had…
Great price but 2 of the tubs' lids had popped open in transit. No major spills though.
4 March 2026
Reply from MP Moran
Thank you for your feedback. We're glad to hear you were happy with the price, but we're sorry that two of the tub lids had come open during transit. We appreciate you letting us know and will review our packaging to help prevent this from happening in the future. If you experience any issues with the product, please feel free to reach out and we’ll be happy to help.
Never use them again
Never use them again.
Ordered 5 door handle pairs,paid for next day delivery, Never got delivered, I asked them to post the door handles but refund the next day delivery fee as the delivery never took place on the next day Bacis.
Got and email saying a refund has been issued.
Still no door handles received.
God knows what they've done.
Poor service. Stay away
4 March 2026
Reply from MP Moran
Hello, We are sincerely sorry for any frustrations caused,
we did not have stock of this Clearance item which is why the order was not shipped, so this order had to be cancelled and refunded,
This order was Refunded for yourself and it was advised that we are unable to fulfil this order,
I apologise if this wasn't clear and we will be investigating as to why this wasn't explained properly,
First steel bath rejected as damaged it…
First steel bath rejected as damaged it had no protective packaging. Today second Bath delivered but without feet!!!
This has caused difficulties as plumber cannot continue fitting. Urgent further delivery now required
3 March 2026
Reply from MP Moran
Thank you for bringing this to our attention, and we’re very sorry to hear about the issues you’ve experienced with your order.
Firstly, we apologise that the original steel bath arrived damaged and without adequate protective packaging, and we’re very sorry that the replacement has now been delivered without the feet. We completely understand how frustrating this must be, especially as it has delayed your plumber and the installation.
This is certainly not the standard of service we aim to provide. Please contact our customer service team as soon as possible on customersupport@mpmoran.co.uk with your order details so we can urgently arrange for the missing feet to be sent out and resolve this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
MP Moran Customer Service Team
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