Our underfloor heating decided to stop working just in time for the recent -7° temperatures. Original installer ghosted me but John at MPHG arranged to come out to see us within 2 working days. It too... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The engineer of MPHG was the first person that really got to the bottom of our problem and made progress solving it. It concerned a part of our house where the underfloor heating never worked since w... See more
MPHG were brilliant. They undertook a full survey of my underfloor heating system at main house and bungalow and installed parts as required. This was first service of UFH system for 10 years; not alw... See more
Company replied
Recommended by neighbours. Very professional and friendly and made us aware of how the combi boiler actually works and the best settings to keep it on for economy and productivity. John also set up ou... See more
Company replied
Company details
Written by the company
Specialist in installation and servicing of wet underfloor heating systems and their associated control systems. Servicing of gas boilers and unvented cylinders. Balancing of heating systems. Thermal surveys of property with the view of saving energy.
Contact info
6 Pinefields Close, RG45 7PE, Crowthorne, United Kingdom
- 01344 535500
- info@mphg.co.uk
- mphg.co.uk
4.9
Excellent
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Imagine looking forward to a boiler service
John is by far the most professional, thorough, knowledgeable and environmentally engaged heating engineer I have met in the UK. I recommend him without any reservation.
24 March 2025
Unprompted review
Reply from MPHG Limited
Thank you for your 5 star review, we really appreciate it! Happy we could help.
Very good, reliable and trustworthy.
Friendly, very good, reliable and trustworthy. I would definitely recommend MPHG they are very experienced and knowledgeable and work to a high standard.
(Kevin W)
6 January 2025
Unprompted review
Reply from MPHG Limited
Thank you so much for your 5 star review, pleased you were happy with the work we did. Hope we can help you again in the future.
Highly recommend MPHG
John was puntual, knowledgable and helpful. I would highky recommend him.
27 January 2025
Unprompted review
Reply from MPHG Limited
Thank you so much for the 5 star review! Glad we helped and were on time! Best wishes
Always on time and with great customer…
Always on time and with great customer service.
Never a problem and happy to provide guidance where required.
15 January 2025
Unprompted review
Reply from MPHG Limited
Thanks for your 5 star review. We really appreciate the excellent feedback and glad we could help.
Very knowledgeable
Very knowledgeable, pleasant and able to fix our problems easily.
9 December 2024
Unprompted review
Reply from MPHG Limited
Thank you for the 5 star review Carey, and glad we were able to help!
Underfloor heating repair
I recently had the pleasure of working with Engineer John. He conducted a thorough inspection of the underfloor heating and boiler piping system, carefully explaining every step of the process in clear and simple terms.
What stood out most was his attention to detail and commitment to ensuring the issue was resolved effectively. I am very pleased with his work ethic and service quality. Five stars all around!
3 December 2024
Unprompted review
Reply from MPHG Limited
Thank you so much Keo for the 5 star review. We really appreciate it!
John is amazing comes does the job…
John is amazing comes does the job nothing to much trouble 5 ⭐️service
19 November 2024
Unprompted review
Reply from MPHG Limited
Thank you very much for the 5 star review, glad you were happy.
Prompt response
Prompt response, friendly and professional, job done, what more can you ask?
19 November 2024
Unprompted review
Reply from MPHG Limited
Thank you so much for your 5 star review, glad we could help!
Excellent friendly service
Excellent friendly service. Arrived at time agreed. Would never use anyone else to service my boiler.
12 November 2024
Unprompted review
Reply from MPHG Limited
Thank you very much for your feedback - glad we could help!
After spending thousands of pounds with…
After spending thousands of pounds with multiple other companies to fix our underfloor heating, John managed to do so. He was polite, on time and ensured everything worked before leaving. I would reccommend him to sort out anyones underfloor heating issues.
5 November 2024
Unprompted review
Reply from MPHG Limited
Thank you so much for the 5 star review. Glad you were pleased with the outcome!
John identified and fixed the problem…
John identified and fixed the problem with our boiler within minutes and also provided loads of advice about some other issues with our CH/HW system. Thoroughly nice chap too!
5 November 2024
Unprompted review
Reply from MPHG Limited
Thank you for your 5 star review. Lovely comments.
Excellent thorough servicing of the…
Excellent thorough servicing of the heating
21 October 2024
Unprompted review
Reply from MPHG Limited
Thank you very much for your 5 star review!
Good advice about our old boiler and…
Good advice about our old boiler and John also fixed too other problems.
Thank you.
23 July 2024
Unprompted review
Reply from MPHG Limited
Thank you for your 5 star review. Glad we helped.
Excellent service
John is very thorough and i am much more confident that my underfloor heating and boiler are working more effectively post his visit than i was previously where i had an annual visit with a service subscription from one of the bigger players. Thanks John
28 May 2024
Unprompted review
Reply from MPHG Limited
Hi Richard, thank you for your 5 star review. Glad we could help and we look forward to helping you again in the future.
Kind regards MPHG
Great man with great work ethics
John is experienced person with great workmanship, so polite and happy to explain in detail. The Job he completed wasn’t straightforward but his passion for work, patience and endurance brought the ultimate outcome, the success, thank you John.
22 May 2024
Unprompted review
Reply from MPHG Limited
Thank you Mr Prothasis for taking the time to leave us a review. We are glad that we finally got there and resolved your issue for you!
Kind regards
MPHG
John and MPHG are professional
John and MPHG are professional, courteous and know their stuff when it comes to boilers, plumbing and heat efficiency. I cannot recommend them enough.
17 May 2024
Unprompted review
Reply from MPHG Limited
Hi Kim,
Thank you for taking the time to leave us a review. We are glad to be of service and look forward to working with you again.
Kind regards
MPHG
Reply from MPHG Limited
Thank you for taking the time to leave us such a lovely review. We are glad we could be of service!
Kind regards
MPHG
Professional and knowledgeable service
Professional and knowledgeable service.
Identified the part that needed replacing which is what I suspected was the issue with our underfloor heating system.
Changed part and everything was operational. Hot water flowing well again. Fair prices for labour and parts so no problem with recommending this company.
6 February 2024
Unprompted review
Reply from MPHG Limited
Hi Simon,
Thank you for taking the time to leave us a review. We are glad that you were pleased with the work that we carried out for you and look forward to working with you again, should you need us.
Kind regards
MPHG
Great service from MPHG…
When our heating failed John from MPHG rearranged his work schedule and visited us within half a day. The problem was identified, parts obtained and fitted and we were back with heating before the end of the day. Great service, as ever, from MPHG
15 January 2024
Unprompted review
Reply from MPHG Limited
Hi Colin,
Thank you so much for leaving such a lovely review. We were glad to be able to help and get your heating back up and running for you. We look forward to working with you again should you need us.
Kind regards
MPHG
Very fast emergency callout
John responded very quickly when our boiler broke and he diagnosed and fixed the problem very efficiently.
18 January 2024
Unprompted review
Reply from MPHG Limited
Hi Rik,
Thank you for taking the time to leave us a review. We were glad to be able to diagnose the problem quickly for you. We would be pleased to help again in the future if you need us.
Kind regards
MPHG
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.