Orchardhomesurveys Reviews 84

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the efficient customer service and quick response times, noting that the user experience is smooth and easy. Reviewers frequently mention the personalized approach, with staff taking the time to explain findings and answer questions, often providing immediate feedback after surveys and delivering detailed reports promptly.

What people talk about most

Service

Consumers consistently find the service to be positive, highlighting the friendly and professional staff.... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Customers had positive experiences with response times. Reviewers frequently mention immediate feedback, with... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of setting up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m so pleased with the service provided! The whole process was really easy to arrange online, Chris was super helpful and really thorough in his findings. After completing the survey, he called me st... See more

Company replied

Rated 5 out of 5 stars

I spent quite some time searching for a surveyor to carry out the most important purchase of my life. After reading very positive reviews on Orchard I decided to give them a call. I found them very he... See more

Company replied

Rated 5 out of 5 stars

Great experience with Chris and the team, everyone is really lovely and helpful. Chris gave me a call after he done the survey and had a quick chat and tell me how it goes, he said a written report wi... See more

Company replied

Rated 5 out of 5 stars

We had Chris do a survey on our new house and he was so helpful. He completed it on the set date and called us after to let us know how it went, walking us through his findings. He has continued to be... See more

Company replied


Company details

  1. Real Estate Surveyor

Written by the company

Orchard Home Surveys are proud to be your trusted ally in the property purchase process across Bedfordshire and beyond. The primary objective of our site is to provide you with the information and insights you need to make an informed and confident decision when purchasing a home. At Orchard Home Surveys, you will receive exemplary service at a reasonable price. We don't believe that quality has to be expensive. By being independent from estate agents, letting agencies, and lenders, we can provide you with an unbiased, quality survey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the company that…

Very happy with the company that provided me with my home survey.
There were very thorough

29 April 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for your feedback Babara, it's always good to hear that our team continue to provide a quality service for our clients.

Rated 5 out of 5 stars

Chris and team were very responsive…

Chris and team were very responsive from the get-go to post report delivery. I had a positive experience with them with zero complaints.

30 April 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the kind words Cha, they are very much appreciated. I hope those doors open okay once the furniture (and spiders) are no longer an issue!

Rated 5 out of 5 stars

Chris was great we are first time…

Chris was great we are first time buyers and he took the time to talk with us the same day he viewed the property we were buying. He was more than happy to answer questions and supplied the report the following week with his findings. I would definitely use Orchard homes again

9 April 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the great review Emily, I'm glad we were able to help you through part of the process for your first time buying a home. Best of luck for the future.

Rated 5 out of 5 stars

Easy to book and thorough

The ease of getting the survey booked in through to receiving the survey and the thorough explanation of the property, it was extremely helpful and a great service.

8 April 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the great feedback Francesca, it's always good to know our process is easy for our clients. Happy we could help prioritise the work needed on the property, enjoy.

Rated 5 out of 5 stars

Kept informed

Kept informed. The surveyor called me after he had finished and gave me an update before he wrote it up. It came through a few days later. Very in-depth and efficient and cheaper than most others. One happy customer

26 March 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the great feedback Teresa, it's always good to hear from a happy customer! I hope you enjoy your new home.

Rated 5 out of 5 stars

Really good experience from first…

Really good experience from first contact to the finished report.
Chris the surveyor rang us the same day as the survey and gave an update before the full written report.

30 March 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the review Julie, its great to hear about your positive experience with us.

Rated 5 out of 5 stars

Great service from Chris

Great service from Chris. He gave us a quick debrief over the phone right after the survey, which really helped settle our nerves while waiting for the full report. Highly recommended.

5 March 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the kind words Liam, I'm glad the call helped reduce some of your stress as you work through the whole purchasing process.

Rated 5 out of 5 stars

Attention to detail and down to earth

I spent quite some time searching for a surveyor to carry out the most important purchase of my life. After reading very positive reviews on Orchard I decided to give them a call. I found them very helpful with my needs and concerns so I went ahead and instructed Chris to carry out the survey. Chris was very thorough and the survey was easy to read and well structured. I am very happy with Orchard and should I require their services in the future, I wouldn't hesitate to use them again.

9 February 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Many thanks for the comprehensive review Roberto, it is greatly appreciated. We aim to stay focused on our clients' needs and I'm glad we delivered that for you. The best of luck with the remainder of your purchasing journey.

Rated 5 out of 5 stars

Great service!

I had a fantastic service provided - it was quick, survey was done within days of booking. Got a phonecall immediately after the survey was finished - and was reassured accordingly. Report provided was thorough and full of advice. Would highly reccommend!

4 February 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the feedback Onute, great to know the extra advice is useful.

Rated 5 out of 5 stars

Excellent service

Thank you so much- Chris was brilliant. Called me to go through his findings pretty much straight away and provided a detailed but easy to understand report within 3 working days. Excellent service

2 February 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

My pleasure Sabrina, I hope you are completing soon and are ready and packed for the huge distance you have to move :)

Rated 5 out of 5 stars

Very good communication and excellent…

Very good communication and excellent property condition report. This is the second time we have used this company and would definitely recommend.

12 January 2026
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the kind words Richard, they are greatly appreciated. Let's hope that you get over the line this time!

Rated 5 out of 5 stars

Highly recommend!

Chris completed a very thorough and detailed survey on my new home. It was booked in swiftly and he provided great follow up support to discuss the results and answer any questions I had. Thank you!

9 April 2025
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the great feedback Daniela, I hope the rest of your homebuying journey went smoothly too.

Rated 5 out of 5 stars

Great service

Great service from Orchard home surveys, was easy to book online and was booked in with the homeowners quickly. Once the survey had been done got a phone call with a brief update about what was found and the full report was finished and sent to me 5 days later. Great service, would use again.

24 November 2025
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the positive feedback Lauren, it's very much appreciated. I hope the rest of your homebuying service goes as smoothly.

Rated 5 out of 5 stars

I would definitely recommend

From initial phone call from the company, to Chris the Surveyor visiting property, I cannot fault the customer service, communication or the great surveying service they provide. After the survey I got a call from Chris to let me know his findings and any improvements that maybe needed urgently, or in the future. All round premium service from initial phone call, to receiving our detailed report, without the premium price tag, Thanks again

13 November 2025
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for your great feedback Mirza, I hope you enjoy your new home.

Rated 5 out of 5 stars

Excellent and attentive service

Due to our last purchase falling through (not because of survey) I had no problem getting in touch with Chris and his team again as soon as we found another property.
From Day 1 speaking to Cassidy and briefly discussing the subject property and the Survey that I required (Level 2) and to obtain the quote. I was notified when the survey was due to be carried out (Thursday) and that it will be done by Chris. Within 24 hours (Friday) I had a phone call (Chris) to discuss the overall result. By close of business on the Monday the full result (65 Pages) was in my 'inbox'. For me this was Professionalism at it's best.

6 November 2025
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Many thanks for the detailed review, this is exactly what we always stive to do and it's great to get the feedback confirming we continue to provide a professional and helpful service.

Rated 5 out of 5 stars

The team at Orchard Home Surveys were…

The team at Orchard Home Surveys were fantastic, quick to action and easy to get ahold of.

As a first time buyer, I found their report easy to understand and their staff friendly.
Unfortunately my sale fell through, but I will be using them again.

1 May 2025
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the great feedback. Sorry to hear your purchase fell through, but I'm glad our service was useful to you and appreciate you thinking of using us again.

Rated 5 out of 5 stars

Excellent service

Very reasonable price for L2 survey
Communication very good
Easy to set up account
Survey was most thorough and the surveyor took time to phone and give me a summary prior to sending the report.
Would definitely recommend.

13 October 2025
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Thanks for the great feedback Lesley. I hope you enjoy your new home.

Rated 5 out of 5 stars

Amazing service!

I’m so pleased with the service provided! The whole process was really easy to arrange online, Chris was super helpful and really thorough in his findings. After completing the survey, he called me straight away to inform me of the key points and made time to answer further questions the following week. I highly recommend this company!

20 October 2025
Unprompted review
Orchardhomesurveys logo

Reply from Orchardhomesurveys

Hi Laura, I'm glad we could help you with all your concerns about the property and help you move towards to a successful completion. Best wishes for you in your new home.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look