Researched different deals for the phone I wanted and this company came out best. Easy to navigate website and choices re size of software etc. Placed order (on a weekend) and received the phone withi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mifi Device and SIM card arrived only working day after ordering. SIM wouldn't connect - rang Mozillion and within 15 minutes I was fully up and running. Great network coverage at a very low p... See more
Found Mozillion on Money supermarket and thought I would see if I can get a decent signal as others were useless. Quick to receive my SIM card and transferring my number was painless. So far I have h... See more
I decided to upgrade my phone after over 10 years with EE, contacted them and was given a price to upgrade which i thought was expensive and had mid contract price increases to!!. So i checked out Mo... See more
Company details
Written by the company
At last: a new mobile phone network from the award-winning Mozillion, offering the fastest, uncapped 5G speeds for everyone, on the UK’s best network. All our SIM only plans and pay monthly phone plans include the best premium features as standard, that other networks like to charge you for. Mozillion plans include the fastest, uncapped 5G speeds as standard, inclusive EU roaming across 41 EU destinations, capped spend - plus no need for a credit check for a SIM only plan. Plus, we offer the best and latest mobile tech, brand new or certified refurbished, SIM free or with a phone contract. Fancy making some cash? You can even sell your old phone by listing it on Mozillion – resulting in more money in your pocket versus trading-in. Welcome to Mozillion, we give you more for your mobile.
Buy risk-free
12 month warranty on all phones
When you buy a new or refurbished phone on Mozillion, you can be assured you're not only getting a great deal, but you're purchase is protected too, with a free 12 month warranty on all phones, and all refurbished phones passing our rigorous 90-point check.
Contact info
15 West Street, BN1 2RL, Brighton, United Kingdom
- 020 3893 8441
- help@mozillion.com
- mozillion.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from Amanda
Amazing service from Amanda. She was knowledgeable, helpful, polite and knew exactly what action to take. Excellent all round. 👏👏👏👏👏
30 May 2026
Unprompted review
So pleased!
Easy, fast, reliable service. Very happy with my new iPhone 17, excellent value. Highly recommend.
27 May 2026
I've been with Mozillion since March…
I've been with Mozillion since March and it's been great with excellent reception but this week I lost all service and was left with just WiFi calling. I phoned customer services and with in a couple of minutes spoke with Douglas who emailed over details of a network reset for my iPhone. It didn't solve the problem and emailed him back, he responded almost instantly with details of how to manually select the Mozillion network on my iPhone.... BINGO I was back in business. Great customer service and support thanks to Douglas.
2 June 2026
Unprompted review
Very good service and quick
Very good service and quick . Very helpful I will take a sim as soon as can great company .
2 June 2026
Unprompted review
Cheap and reliable
Nothing to worry about, it is just as good as a normal big-brand mobile phone network
18 March 2026
Outstanding support service
I cant fault Laura in any way. She was so helpful and sorted out a difficult problem efficiently and with a short space of time - I though it would take days and it too hours!
1 June 2026
Unprompted review
Good value phone and speedy delivery
12 May 2026
Transfer of service was seamless.
The porting of my existing number went well, on the pre-notified date, and I was notified on completion. Happy with the service so far and my wife may also transfer.
29 May 2026
Quick efficient issue of SIM card and…
Quick efficient issue of SIM card and excellent mobile and data deals. Easy to administer the account via the app..
23 May 2026
Christian was so helpful and…
Christian was so helpful and professional with my porting issue. Great service throughout 👏
29 May 2026
Unprompted review
Really excellent service sorting PAC problem…
Really excellent service when I had problems with the porting of my number because the previous PAC code was due to expire on the day of the port. Cristian was excellent in trying to get it sorted, explaining what the problem was and once I had a new PAC he made the transfer quickly.
23 May 2026
Refused to meet legal obligations
My wife ordered a Samsung S26. She paid £85 upfront with the rest on a credit deal with Affirm.
The phone never arrived. Despite numerous phone calls Mozillion were unable to deliver the phone.
She asked for a full refund. Mozillion are refusing.
So despite failing to provide the goods and services they have taken our money and left us with a £800 debt.
Strongly advise having nothing to do with them.
Update: After almost a month and threatening legal action they eventually decided to issue a refund. Never again. When my contract is over I will be going elsewhere.
30 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.