Movemybooks Reviews 

3,029
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and efficient migration process, stating how transferring accounting data takes only a few minutes and saves hours of manual work. People truly appreciate the clear step-by-step instructions, helpful email guides, and responsive online assistance that ensure a smooth transition between software platforms. Some reviewers were not happy with the support provided, mentioning difficulties when trying to get timely responses or dealing with frustrating help channels. A few others also noted that the lack of direct telephone support and occasional missing data items made the overall setup a bit challenging.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how quick, seamless, and... See more

Service

Reviewers mention positive feedback about service, highlighting quick and efficient data migration between... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the platform is easy to use with good... See more

Instructions

People report positive experiences with instructions, finding the steps very easy to follow during their... See more

Website

Users describe ambiguous interactions with website platforms during data migration. Consumers note that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved our accounts from one provider to another and used movemybooks to do so, the process was explained fully, with easy to follow steps. we had a little glitch our end and movemybooks re... See more

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more

Rated 5 out of 5 stars

The customer support was excellent. Really helpful and quick to respond. The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.... See more


Company details

  1. Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,029)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dreadful Experience

We used Move My Books to transfer all our data from iur existing accounting system to QuickBooks, their partner firm. The whole migration has failed and we are now left with two accounting systems we cannot use. Move My Books did not check the data before or after the migration and insist no errors were detected during the process but 90% of our data has not been transferred. They are trying to blame us saying we provided an incorrect backup!!!! You cannot speak to anyone over the phone to get help, everything is done via email and you have to wait 24 hours for them to respond. Dreadful support, we wish we had never migrated.

10 September 2025
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Reply from Movemybooks

Hi

Sorry to hear things didn't go well. I've located a support thread where a colleague appears to have acknowledged they had a misunderstanding and that the data appeared to have been migrated correctly. Can you please check with your colleague and update the review to better reflect the nature of the migration?

Regards
Nathan

Rated 5 out of 5 stars

Movemybooks make it SO easy

Movemybooks make it SO easy - just a few clicks and I leave everything to them and when it's finished, there's rarely anything that needs doing AND if there is, they always send an email with really detailed instructions on how to check and how to make any adjustments needed

1 September 2025
Rated 5 out of 5 stars

Smooth and Quick

I have experience of converting like 4-5 companies from QB to Xero and everything went perfect and QUICK.

2 September 2025
Rated 5 out of 5 stars

Exciting

Being a first-time user, it was challenging, but finally, I got what I needed. Very excited

1 September 2025
Rated 1 out of 5 stars

Think twice before you transfer any data

There is a warning before you begin - Movemybooks does not accurately transfer currency - all data showed as GBP but also some addresses appeared as UK when they were not on the previous programme - it has taken so long to amend all entries - transferring data should be easy - why is it such a nightmare ? Also, think carefully about how much data you really need to transfer - if you still have access to old information, I would think twice about transferring anything before your new financial year. I wish someone had told me that before I started the process which was far too easy get wrong.

25 August 2025
Movemybooks logo

Reply from Movemybooks

Hi Natalie

Thanks for taking the time to write a review. Multicurrency is a very complex feature. We try to be clear about our approach to multi-currency and attempt to highlight this prominently in our app and knowledge base.

I'm sorry things didn't work out as well as we'd like for your conversion. Due to the differences in the software systems and information they provide, the results can vary, particularly where multi-currency is present.

Your source software is specifically mentioned in our documentation as one where, if foreign currency is detected, the conversion is unlikely to complete accurately. If a customer uses a specific source system where foreign currency is mentioned as problematic, a cautious approach to the conversion is advisable.

Regards
Nathan

Rated 5 out of 5 stars

Best conversion to date

The data was pretty standard with no foreign Currency or departments to convert, a very quick conversion with only minor tweaks to be done to sort a few errors, very good and now have 1 year 11 months worth of back up data to refer to

3 August 2025
Rated 5 out of 5 stars

Amazing

Fantastic app, worked like a dream transferring my old Quickbooks Desktop 2013 data to Quickbooks Online Plus. Kepd me informed throughout. Very little tidying up needed once the process had been done.

31 July 2025

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