Mous Reviews 15,489

Got excited that for the first time I am NOT getting a cheep type of cover that will look good and last... same the cover looks so bad after a very short time.. scratches everywhere (i work from home and I look after my case). The most expensive and the list time lasted... disappointed I must say 😒
I got a new cover for £1 see how long i have that for... has to be longer then 2 months 🙏

I ordered a Protective Lid Backpack Optimal x Mercedes-AMG F1 Team after having read several rewies, all of them extremely positive. The purchase experience has been smooth, simple and easy. Due to a typo in the given address, I had to contact the Mous Customer Service for an amendment and I've been impressed not only by the reactive reply, but also by the excellent and professional solution provided. Dette has been my contact person and I can only highlight the professionalism, kindness and willingness she provided during the overall interaction. Excellent product, excellent Customer Service!

Mous is a really understanding company when it comes to issues , the cases they create are refined with a premium touch and protect your phone from destruction. Heavily support this company with my heart. 🫡

Excellent Customer Service, even when shipping challenges arise. My order issues were resolved as quickly as I notified them

I had a fall with my brandnew S26 Ultra on broken pavement, screen down first. Even the Mouse Limitless case couldn't help my screen, but it did protect the phone enough to have repairs to just the screen and the aluminium casing. Without the case it would have been a total loss.

When I complimented Mous Customerservice about this, they send me a new case for free to put on the phone when it was repaired.

Now THAT is customer service!!!
The new case is sleek, slick and will protect my phone again.

Excellent case. This is the fourth I’ve bought from Mous. As the old adage goes ‘You generally get what you pay for’. That’s true with Mous products. My case arrived and I’d ordered the wrong size. Immediate and comprehensive response from Judy in Customer Experience. Sorted within minutes. Gone for a posh one now I actually know my model of phone. Excellent 👌

Saw so many ads about how good Mous cases were. Unfortunately i bought the hype. My lovely iPhone 16Pro Max was 'safely' in my Mous phone case when I dropped it (trying to put in my jacket pocket while sitting at kitchen table) about 30 cm and it landed flat on kitchen floor and the back glass shattered. Protection rating - super lame. Very disappointed.

I am very satisfied with the products I ordered, and when I had an inquiry for the customer service team, I received a prompt, professional reply that resolved my issue. Many thanks to Dette!

After being bombarded with adverts for this case everywhere, I finally gave in and bought one. Big mistake.

The product is nowhere near the level the marketing suggests. It feels massively overhyped, overpriced, and honestly disappointing. The whole thing gives the impression that far more effort has gone into the advertising than into making a genuinely good case.

For the price, I expected quality. What I got was a lesson in how good marketing can sell a very underwhelming product.

Would not recommend.

Lost the camera button from my 16pro case and contacted the support team to ask if they sold the replacement separately. Even though the answer was no, they were incredibly kind and offered to send me a replacement free of charge. It arrived only 3 days after my enquiry (to Australia).

Amazing customer service and a very fast-solving support team behind the brand. Really appreciate the help — 100% satisfied 👍👍

Thorough, prompt, and clear customer service. The product is second to none. I read my tablet before I go to bed, occasionally I fall asleep while reading. My alarm clock is my tablet hitting the hardwood floor. Thanks to my Mous protective cover the tablet still looks and works just fine.

Communication regarding delivery where answered very quickly and spot on.

Clear and fast communication is key for a good business model.

Awesome customer service after a problem with DPD. Mous swiftly helped me out even when it wasn't their fault.

Next to that of course very well made products. Recommended!

Mous has the best customer service ever! I dealt with Sosain on a warranty issue, and it was so quickly and easily resolved. Mous products are amazing, and their service is the best! Highly recommend them

Very helpful and immediately honoured their warranty policy for my case replacement!

I will always recommend Mous cases. A bit more expensive than other brands but the quality and customer support is very good.

I had an issue with my pixel 8 case after two years. I reached out the support team and they resolved the issue.

Shout out to Ella (Senior Customer Experience Advisor) for fast response and great customer service

The customer service I recently experienced from Mous is unrivalled. I had an issue with a phone case and within days, I had a brand new case. Mous customer service was excellent and I will be a loyal customer and recommend their product to everybody.

I pre-ordered the carry-on suitcase in November 2025, and it shipped in mid-April 2026 but never arrived to me. I’m traveling overseas starting on May 18th, so I was really hoping to have my new suitcase and was bummed it was taking so long. I reached out to support on May 13th and they identified it as a lost package. Crystan expedited another shipment for me and I received it on May 16th just in time!

Charlene was superb! A credit to Mous! My issue was 100% sorted with excellent customer service which I cannot fault. I full recommend Mous and would not hesitate to buy from in the future, thank you 🙏

All Brand. No Quality.

I’ve no idea how such a product has gained so much traction with poor quality cases - get one that is less “cool” but actually a better product.