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Motorway Reviews 

107,832
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 21,152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient and professional, making the car selling process remarkably easy and stress-free. Many reviewers highlight the helpfulness and professionalism of the staff and customer service, appreciating clear communication throughout the journey. People often received prices that met or exceeded their expectations, frequently noting they got more than other providers offered. However, some customers also noted that dealers occasionally tried to reduce the offer price at the last minute, citing minor issues with the vehicle. A few other people also felt that certain aspects of the user experience, such as uploading photos or using the chat feature, could be slow or tricky to navigate. Additionally, some reviewers mentioned issues with customer service, including slow responses, unprofessional conduct, or a lack of coordinated support.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease, with many stating... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing satisfaction, stating they received a... See more

User experience

Customers generally report positive and straightforward experiences with the user experience, finding the... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and caring staff who provided... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Worked really well, except initial valuation overrated but still achieved a good price. Uploading photos took some while to get precise but collection by dealer went well and everything done in 3 days... See more

Rated 4 out of 5 stars

An easy sale although one naturally feels a little stressed - especially if you’ve not used the system previously. The thing to remember is the purchasing dealer will use a third party collection comp... See more

Rated 4 out of 5 stars

Thank you for your help in selling my car. Your instructions and explanations were very clear ar each stage of the process. I did feel your initial price guide was rather high, which proved to be... See more

Rated 5 out of 5 stars

Selling my car through motorway was an easy and hassle free process, I sold it on the Friday and my car was collected on Tuesday. I would highly recommend, I was happy with the auction estimate and th... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

108K reviews

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4.4

All reviews

(107,832)

19,826 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s so easy to use Motorway

It’s so easy to use Motorway, they provide step by step instructions. Communication is very good. The fee they charge is very reasonable for the service provided. Payment from the dealer was very quick after my car had been inspected and it was collected from my home

4 August 2026
Rated 5 out of 5 stars

Motorway exceeded my expectations

This was my first time using Motorway and, having just had a dreadful experience with another similar company, I was a little hesitant. I couldn't have been more wrong. From start to finish you are guided through the whole process which was a little tme consuming but in the end we'll worth it. Unlike the other company if you had an issue you could call Motorway and get the relevant help. All through the process you were kept up to date and in the end I got a very fair price for my car and payment was made immediately from the garage who purchased my car. Finally I must also praise the purchasing garage as they were excellent to deal with.
I would recommend anyone to use Motorway

4 August 2026
Rated 5 out of 5 stars

From start to finish the process was…

From start to finish the process was very straightforward forward! All processes were simple including downloading info and the templates for photos.
Communications and procedure were presented very easily. And once sold I was contacted promptly by the dealer, and collection and payment very swift. Would thoroughly recommend after my experience. I received full amount so valuation and final price was spot on.

3 August 2026
Rated 3 out of 5 stars

I inputted an issue with exhaust back…

I inputted an issue with exhaust back box , when I went into mu account it wasn't there. This caused issues with buyer . I was aware you had to declare everything wro g with car which I did but info about noise from exhaust wasn't there. It was a very long process trying to sell and stressful.

21 April 2026
Motorway logo

Reply from Motorway

Hi Julianna,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help, they can be reached on 0203 988 3388.


Kind regards,

Saj
The Motorway Team

Rated 1 out of 5 stars

Please be careful using this company

Please be careful using this company, they give a valuation of my daughters car of £7800.00 when she loaded all the information it was reduced to £7455.00 why not sure.. she went ahead with the auction it finished at £6555.00 after a bit of negotiation it raised to £6800.00 she reluctantly accepted as her insurance was running out within 4 days of the sale..the buyer contacted her to say the car would be collected 7 days after the sale. She asked if it could be arranged for an earlier collection, she’s never heard from them since. Only for motorway to say the sale was cancelled. The service has been terrible from start to finish. For clarity she sold the car to a local garage for £7850.00 a blessing in disguise. KEEP WELL AWAY FROM THESE JOKERS.

23 July 2026
Unprompted review
Motorway logo

Reply from Motorway

Hi there, 

Thanks for your review. We’re sorry you were unhappy with your experience. 

Unfortunately, we’re unable to locate your sale record using the information provided here alone, so we’ve requested further information via Trustpilot. 

Please respond to Trustpilot with either the vehicle reg, phone number, or the email address you used to submit your valuation, and we’ll be happy to look into this. 


Kind regards, 

Saj
The Motorway Team

Rated 5 out of 5 stars

First class service

John from Masterdriver, who bought the car, was an absolute gentleman. Paid the agreed price, didn't haggle, arrived on time and was incredibly professional. Old school. I would highly recommend Masterdriver to buy your next car from!

3 August 2026

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