Motorway Reviews 

We received a very efficient level of service from start to finish. We were offered a reasonable price for our vehicle. We were able to negotiate the various steps through the online process comfortably although I have to say that for people with little or no computer experience it may not have been possible to complete and at the end of the process our driver, Jag, was absolutely first class. He was one hundred percent efficient, he completed the process without any fuss and helped us to complete our part and he is a really nice bloke. Overall a very good experience.

Easy enough experience and a quick way to sell your vehicle.

General good quick and efficient, my only down point is on initial valuation being high to reel me into the process before the car condition evaluation prior to the auction then again a further drop well below the the start valuation. It would be better to receive a more realistic valuation at the evaluation stage and miss out the high first figure. As for the post auction this was handled well and process and collection no issues, with very prompt payment received within 30 minutes of sale completion.

Was great service easy to use on the webpage.Instructions are clear and my car was in the auction the same day and sold the next day

Seamless.50£ a bit expensive for admin fee though.

Fast and easy

Everything was simple and easy to understand plus a great team kept me informed at every point in the process of selling my car.

The process was smooth and the dealer that bought it and arranged pick up was fantastic. Just make sure you take pictures of all marks scratches dinks etc so the dealer has no reason to reduce the price. It was a few grand less than the original enticement valuation but it was more than I would have got for a part exchange so can’t grumble!

The whole exercise was straightforward (if a little long winded) and it worked very well for us. The buyer collected the car quickly with little fuss.

They have a great setup.Prompt,and professional.

Lucy was so helpful and explained the steps for me in a concise and easy to understand manner. Her customer service was exceptional and stress free

(Fast efficient extremely helpful and good price

The person I sold the car to he was so nice until he bought the car after that every time I use to call him he hang up the phone on my. Never wanted to change the vc5 & I ended up doing it my self after a week he bought the car

Confusion personified

A week ago, Motorway valued my car at £15,075, with the offer stated as being valid for seven days.

The very next day, the valuation dropped to around £14,000. When I asked why, I was told my vehicle profile didn’t show a full service history (FSH). I immediately provided evidence of the full service history, expecting the original valuation to be honoured or at least restored.

Instead, the valuation only increased to around £14,500. I questioned why it was still significantly below the original figure, only to find the valuation had changed yet again to around £14,100.

Over the course of just a few days, the valuation moved from £15,075 to approximately £14,000, then £14,500, and then back to around £14,100—all while the original seven-day validity period was supposedly still in effect. I was never given a clear or convincing explanation for these constantly changing figures.

What should have been a straightforward, transparent selling process became confusing and frustrating. I dealt with several different representatives, each offering different explanations, leaving me with very little confidence in the valuation process.

On a lighter note, the only consistency was that the names of the people I dealt with sounded like the cast of a science fiction film! Unfortunately, the experience itself was anything but entertaining.

I expected transparency and consistency. Instead, I was left wondering whether the valuation process was based on evidence or simply changed from one day to the next. I cannot recommend the service based on my experience.

This was my second time using Motorway and again received far more than other well known companies.

Completing details on the app was easy but I did have to speak to customer service to complete some details. I did get cut off in the app for some reason but the next customer service agent was able to pick up the conversation quite easily.

Price achieved at auction the next day was less than the reserve but still higher than competitor.

Having accepted the bid, I was contacted the next working day and the car was collected. Price was knocked down very slightly which i had to confirm in the app and payment was received (less the service fee) in seconds

It was all very straight forward

Great process, app easy to use and car was collected quickly

Fantastic. Motorway showed me which pictures to take. It went live on auction on Monday car sold Tuesday. Week after car went and money straight into account. Easy and straightforward, no problems at all. Would use again and definitely recommend. Be truthful with description.

Great service clock exchange with the buyer, really easy and all completed without any hassle could not say a bad word from start to Finnish