Motortrustuk Lancaster Reviews 

203
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the staff members for being exceptionally helpful, friendly, and highly professional, making every interaction pleasant and stress-free. Buyers often point out that the overall car buying transaction is entirely seamless, noting that sales representatives provide clear guidance and keep them well updated throughout the process. However, some customers also noted significant frustrations regarding poor communication, long waiting times, and a complete lack of proper aftercare support. A few other people mentioned encountering unexpected mechanical faults, missing service history details, or dealing with unhelpful management after finalising their purchase.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are friendly, professional,... See more

Service

Reviewers mention positive feedback about service, noting a hassle-free and professional car buying... See more

Product

Consumers experience deep frustration with the product, reporting severe mechanical issues such as multiple... See more

Customer service

Customers report positive experiences with customer service, highlighting friendly staff and great... See more

User experience

People report positive experiences with user experience, highlighting smooth, seamless, and stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brought my Honda Civic on the 20th May2026 great service and customer service from Chad helped me out a lot when I was asking questions about the vehicle as well Would definitely recommend the compa... See more

Rated 5 out of 5 stars

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle.... See more

Rated 5 out of 5 stars

Got my last car here, very professional outfit. Was helped by a lad called Aidan, seemed a little timid but knew his cars and I appreciated his input. Overall great experience, would recommend.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I bought my car from Motor Trust Lancaster earlier this year and honestly couldn’t be happier! The team were so friendly, helpful, and easy to deal with — they really made the whole pr... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

203 reviews

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4.4

All reviews

(203)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn't be happier with the service.

Just got a Volvo V90 from Motor trust. The staff explained to me every single aspect of the car. The sales team provided great support, and did everything to have me make a reasonable offer for the car. What a great place to buy a car, straightforward, easy and quick.
I highly recommend them to anyone who is looking to buy from their website

30 September 2024
Rated 5 out of 5 stars

Exceptional customer service from start to finish.

My friend and I had a great experience with Motor trust. We found the car we liked on the website and made an appointment. We did a test drive. Motor trust was able to help me trade in and finance the car we wanted. We got a great deal from the showroom and we drove home. I highly recommend it!

12 September 2024
Rated 5 out of 5 stars

Happy with the car and service provided.

I had great experiences in this car dealership. They have a great collection of cars from luxury to most efficient cars at a very reasonable price. The manager provides thorough details with the service and is very transparent in his transaction. I would definitely go back. Thanks Motor trust for a great service

12 September 2024
Rated 5 out of 5 stars

I highly recommend to purchase a car here.

The process was very simple and smooth. Nick was very helpful, transparent, and accommodating. He helped my brother and I with all of the questions that we had, and was very patient. Even after we made our purchase, I would definitely recommend Motor trust to others looking to purchase a car.

18 September 2024
Rated 5 out of 5 stars

Wonderful customer care throughout the process.

I went to Motor trust because I was looking for a specific vehicle model. I had a great experience buying the car. Mark gave me the option to finance or pay in full, but didn't try to push me in one direction or the other. Prices are overall very reasonable. I would definitely recommend Motor trust to anybody looking for a used vehicle in Lancaster

12 September 2024
Rated 5 out of 5 stars

Fantastic dealership with extremely helpful staff.

As I was looking to buy a 2020 Nissan X-trail, I found Motor trust offered the car at the best price than I could find elsewhere. Kalum was amazing, very nice. He was not only helpful but answered my question and made me comfortable with my purchase. Overall the whole buying process was smooth and I couldn't be happier with my choice.

11 September 2024
Rated 5 out of 5 stars

The best place to buy a vehicle- hands down

Motor trust really surprised me in a nice way. The other day, I purchased a Mercedes Benz C- class, and it was a joy working with Greg. He was super knowledgeable and extremely helpful which made my shopping experience absolutely effortless. When I walked out of the showroom, I was completely satisfied with my decision!

12 September 2024
Rated 5 out of 5 stars

Couldn't be happier.

I had a pleasant experience with the purchase of my BMW 3 series from Motor trust, Lancaster. The service was great and Greg went out of his way to answer all of my questions without any of the high pressure that most people would expect from a car salesman. The car is in pristine condition. Would Absolutely recommend this service! i came in a bit, let's say, suspicious but came out quite amazed.

12 September 2024
Rated 5 out of 5 stars

A five star dealership experience.

Motor trust made the whole process of buying my 2009 Land Rover discovery a breeze! Greg was patient and extremely knowledgeable. No pushy sales tactics, just honest help. The quality of the car speaks volumes, and I couldn't be happier with my purchase. Highly recommend them.

11 September 2024
Rated 5 out of 5 stars

Fantastic- Highly satisfied.

Wonderful sales service from Greg, he was patient, caring and highly informative toward the various vehicles available. He worked with me to ensure I got the Peugeot 2008 I needed, and worked with me to finish filling all the required paperwork. Greg inspected the vehicle and helped me get financing on the vehicle. Thank you for the great service.

11 September 2024
Rated 5 out of 5 stars

Friendly, attentive and extremely helpful.

Greg is extremely helpful. He made our shopping experience a very pleasant one. Although we took our time and purchased about a month after the initial interest in the car we were interested in, they were understanding and very accommodating. Thank you

12 September 2024
Rated 5 out of 5 stars

When I bought a 2018 Audi A4 at Motor…

When I bought a 2018 Audi A4 at Motor trust, I had a great experience and every step of the process was smooth. Greg was great. He was very patient and helpful with me without any hard sales. I particularly appreciated the level of the customer service and the quality of the vehicle. Motor trust would be a great deal once again and definitely I will become their customer again.

12 September 2024
Rated 5 out of 5 stars

Great customer service.

I had the pleasure of being served by a young man called Greg, who is extremely knowledgeable and informative about the vehicles in stock. He was very quick explaining all options and the vehicles available for financing. He also helped me apply for financing on a Peugeot 308 after informing me about it and I couldn't be happier with my experience, he has made a customer for life for which I will be coming back again for!

13 September 2024
Rated 5 out of 5 stars

Fantastic experience at this dealership.

Can't praise the staff at this branch of Lancaster any higher. If I could give more stars than 5, I would. Greg the manager very quickly identified our needs and gave us a deal on a Toyota Hilux as a family. He was Polite, courteous, and efficient. Would highly recommend anyone looking for a vehicle to speak to these guys.

18 September 2024

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