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Motortrustuk Lancaster Reviews 158

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TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for being friendly, helpful, and professional. Customers highlight the excellent customer service, noting that staff members went above and beyond to assist them, making the car buying process smooth and stress-free. Many appreciated the honesty and commitment shown, with the team keeping their word and addressing any issues found with the vehicles. However, some customers also noted issues with communication and transparency, particularly regarding admin fees that were not initially disclosed or varied, and some felt pressured or misled about vehicle conditions and pricing. There were also instances where vehicles were not as described, or after-sales support was lacking, leading to frustration and unexpected costs.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, professionalism,... See more

Service

Users describe ambiguous interactions with service, with many customers reporting excellent service and... See more

Product

Customers consistently note ambiguous experiences with product quality and disclosure. While some reviewers... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great service,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers reporting unexpected additional costs... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brought my Honda Civic on the 20th May2026 great service and customer service from Chad helped me out a lot when I was asking questions about the vehicle as well Would definitely recommend the compa... See more

Rated 4 out of 5 stars

Called about a BMW I was interested in and asked about tyre condition etc . The salesman told me there was a £200 admin charge on a cash sale and they would need several days to get the car ready... See more

Rated 5 out of 5 stars

Fantastic car dealership and i found my perfect car so well chuffed . Chad the salesman went above and beyond to get me the best deal and was always polite and ready to help if I had any questions or... See more

Rated 5 out of 5 stars

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle.... See more

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

158 reviews

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Rated 5 out of 5 stars

great communication and trustworthy

spoke to Nathan on the phone regarding a vehicle i had seen, felt totally at ease at buying blind, came to pick the car up a week later and i have definitely made the right choice, totally honest and good communication. will definitely use again in future

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I bought a car on finance from Chad

I bought a car on finance from Chad. He was polite, kind and helpful from start to finish. He works quickly and efficiently- answering any and all questions I had. Everything was so easy and straight forward. Thank you so much Chad!

6 April 2026
Unprompted review

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