Motortrustuk Garstang Reviews 

502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and knowledgeable, making the entire car purchasing journey completely smooth and stress-free. Consumers often discuss the exceptional service, noting that sales representatives go above and beyond to answer all questions and ensure complete satisfaction. People also mention that vehicles are thoroughly prepared, serviced, and presented immaculately upon collection. However, some customers also noted frustrating issues with communication, vehicle descriptions, and after-sales support after driving away. A few reviewers experienced unexpected delays, missing features, or felt that getting follow-up assistance was difficult.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, helpful, and professional... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

Product

Users describe positive interactions with product, expressing great satisfaction with their new vehicles.... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing friendly, professional, and supportive... See more

User experience

Clients share positive opinions on user_experience, highlighting a consistently smooth and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more

Rated 5 out of 5 stars

I part exchanged my Fiat with this company for a Jaguar E-Pace, bit of a change but had driven Range Rovers before and it's a car I always wanted. They gave me a good part-ex price and the Jaguar w... See more

Rated 5 out of 5 stars

Excellent service from Ben and the MP Motors team. My VW was sorted remotely via the phone and WhatsApp. Collect and all the paperwork was smooth and professional. Thanks again Ben and MP Motors. This... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

502 reviews

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No recent history of asking for reviews

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4.7

All reviews

(502)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a low mileage Tesla MY from Tom

Bought a low mileage Tesla MY from Tom. We live in Scotland so the deal was done via Autotrader advert and phone. We traded in a fully dealer serviced Toyota CHR and were offered a fair px which we were happy with. We also paid extra to have the vehicle delivered, this was arranged and we paid the driver separately. The driver picked up our CHR and returned it to Motortrust.
It’s now four weeks later and we couldn’t be happier with the Tesla. It had 16000 miles on it and looks effectively new.
The whole deal was easy from start to finish. I realise that car dealers get mixed reviews but for us Motortrust were first class.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

MotorTrust review

From start to finish the experience was great, Ben explained everything that we wanted to know , would highly recommend it to anyone looking to buy there new car

2 June 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would, sold me a unchecked car I’m still over £1500 out of pocket, took ages to sort out total scammers please don’t use them, car had already been returned with problems then put back up for sale the day after it was returned, just crazy they think this is ok to do this

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Ben

Thank you so much Ben! You have been Amazing 🤩 if you’re out and about and thinking of purchasing a new car, give Ben a shout at MotorTrust Garstang 👍

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Collection from Glasgow

Came down from Glasgow to collect car after speaking with Mark all week. All was made very easy and treated like part of the family from everyone at the garage. Car was in exact condition i was told. Couldn’t recommend more!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service with Mark

Excellent service with Mark, very helpful and really informative - Quick turnaround getting the car and all promises and timescales met!! Thanks Mark..!!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Mercedes from this garage

Bought a Mercedes from this garage. Straight forward process from the start, booked a test drive. Communicated with Joe one of the staff members. Very good communication from the very start and supportive throughout.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Have just bought a car through Morgan…

Have just bought a car through Morgan and he has been brilliant all the way through the process. From the first contact by text he has kept me updated all the time and has sent videos and photos of the car without me having to ask, I would definitely buy a car from him again. After having a really bad experience with a garage last year with the worst customer service I have ever experienced this time has been the complete opposite.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Mercedes Amg A45 from Motortrust

Bought my Mercedes Amg A45 from Motor trust and what a car it is,I'm absolutely made up with it. Would like to say a special thanks to Morgan who dealt with the deal,Morgan was very friendly and helpful and not one bit pushy,he made sure any problems I had with car was taken care of,wheels,aircon,bodywork etc etc nothing was a problem or negotiated against,Morgan dealt with the tax transfer,the money,the warranty everything, was a breath of fresh air,so once again a big thanks to Morgan and motortrust for everything they did,the car is amazing 👏

23 May 2026
Unprompted review

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