Motortrustuk Garstang Reviews 

502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and knowledgeable, making the entire car purchasing journey completely smooth and stress-free. Consumers often discuss the exceptional service, noting that sales representatives go above and beyond to answer all questions and ensure complete satisfaction. People also mention that vehicles are thoroughly prepared, serviced, and presented immaculately upon collection. However, some customers also noted frustrating issues with communication, vehicle descriptions, and after-sales support after driving away. A few reviewers experienced unexpected delays, missing features, or felt that getting follow-up assistance was difficult.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, helpful, and professional... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

Product

Users describe positive interactions with product, expressing great satisfaction with their new vehicles.... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing friendly, professional, and supportive... See more

User experience

Clients share positive opinions on user_experience, highlighting a consistently smooth and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more

Rated 5 out of 5 stars

I part exchanged my Fiat with this company for a Jaguar E-Pace, bit of a change but had driven Range Rovers before and it's a car I always wanted. They gave me a good part-ex price and the Jaguar w... See more

Rated 5 out of 5 stars

Excellent service from Ben and the MP Motors team. My VW was sorted remotely via the phone and WhatsApp. Collect and all the paperwork was smooth and professional. Thanks again Ben and MP Motors. This... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

502 reviews

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4.7

All reviews

(502)

229 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everything clearly, with no pressure at any point. The whole process was smooth and well organised, and I felt confident I was being looked after properly. Excellent customer service and a trustworthy company I wouldn’t hesitate to recommend them and would happily use them again.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Best car buying experience to date

I part exchanged my Fiat with this company for a Jaguar E-Pace, bit of a change but had driven Range Rovers before and it's a car I always wanted. They gave me a good part-ex price and the Jaguar was reasonably priced too.
What stood out for me was the salesman, Tom. Polite, professional and kept in touch throughout the process. When an issue with a sensor delayed delivery he not only kept me in the loop, but then offered to pay half towards the delivery cost as means of an apology for the delay.

When it was delivered by Stevie - another lovely, professional chap - the car was spotless, and had half a tank of diesel (a lot for that kind of car and tank capacity); I've had it three weeks now and working perfectly, no issues at all. It's a beauty to drive and couldn't be happier with it or the service. Would recommend 100%

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Ben was great! Amazing service

Amazing service, Ben was great. Really quick service, sorted the perfect car for me. Even gave it a full service so I had piece of mind before it left the garage. Would definitely use again.

31 October 2025
Unprompted review

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