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Motorpoint - Swansea Reviews 

815
TrustScore 4.5 out of 5

4.6

Swansea Enterprise Park, Samlet Road, SA7 9AG Swansea, Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7... See more

Company replied

Rated 5 out of 5 stars

Excellent service and the staff so helpful LUCAS was fabulous so quick from viewing the Yaris to having a lovely coffee and signing for the vehicle was less than 30 minutes Once more this was... See more

Company replied

Rated 5 out of 5 stars

For the 3rd time of buying a car with Motorpoint I have not been disappointed . I have my dream car and Ryan Sullivan made a run very smoothly. I test drove the car on the Wednesday and by Friday I wa... See more

Company replied

Rated 5 out of 5 stars

I was never keen to try a car supermarket but my father wanted to buy a car from motor point two years ago. I was so impressed with the whole experience and the deal that he had that I knew I would do... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Swansea Enterprise Park, Samlet Road, SA7 9AG, Swansea, Wales, United Kingdom

  • 01792 620927
Promotion box for Motorpoint - Swansea

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

815 reviews

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4.6

All reviews

(815)

6,114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For the 3rd time of buying a car with…

For the 3rd time of buying a car with Motorpoint I have not been disappointed . I have my dream car and Ryan Sullivan made a run very smoothly. I test drove the car on the Wednesday and by Friday I was driving it home. Very helpful and knowledgeable the minute I stepped on the forecourt. I wouldn’t buy my cars from anywhere else.. 10/10 service every time..

13 July 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We are so pleased to hear about your consistently positive experiences with us! It's wonderful that you found your dream car and that our team made the process smooth. We truly appreciate your loyalty and kind words.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff were welcoming and well informed. Helped me with every detail.

10 July 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear that our team provided excellent service and were welcoming and well-informed. We're glad they could help you with every detail.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service and the staff so…

Excellent service and the staff so helpful
LUCAS was fabulous so quick from viewing the Yaris to having a lovely coffee and signing for the vehicle was less than 30 minutes

Once more this was the best buying a vehicle experience I have ever had

Thank you MOTOR POINT SWANSEA SOUTH WALES

7 July 2026
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Reply from Motorpoint - Swansea

We're absolutely thrilled to hear that you had such an excellent experience and that our team was so helpful! It's wonderful that your car buying process was quick and easy. We truly appreciate your kind words and are delighted to know this was your best car buying experience ever.

Thank you
Motorpoint

Rated 5 out of 5 stars

Great help from Joe and lucas

Great service from Joe and lucas,they were very helpful and we had a stress free experience.

4 July 2026
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Reply from Motorpoint - Swansea

We're so pleased to hear that our team provided such helpful service and ensured you had a stress-free experience. Thank you for your kind words!

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service Benjamin was so…

Excellent service Benjamin was so helpful found the right car for our needs 👏

10 July 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We are delighted to hear you had such a positive experience and that our team member was able to help you find the right car for your needs. Thank you for your kind words!

Thank you
Motorpoint

Rated 5 out of 5 stars

Give motorpoint a shot.

I was never keen to try a car supermarket but my father wanted to buy a car from motor point two years ago. I was so impressed with the whole experience and the deal that he had that I knew I would do the same when my turn came. in fact we have told several friends about how good the deals and experience was. A few of those friends took a look and purchased cars themselves.

8 July 2026
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Reply from Motorpoint - Swansea

It's wonderful to hear that your father's positive experience two years ago led you to us, and that you were equally impressed. We truly appreciate you recommending us to your friends, and it's fantastic that they also found great deals and purchased cars.

Thank you
Motorpoint

Rated 4 out of 5 stars

A very polite sales person.

Lucus was a very easy person to deal with he was polite and helpful, there were a couple of disappointing reasons for not giving five stars the main one for me was I thought the new car should have been cleaned to a higher standard the wheels were only cleaned to the front the inside of the wheels were very dirty, when I lifted the bonnet I found the engine was not cleaned at all, having picked up the car I spent the whole of the next morning cleaning the car upto the level I felt it should have been on collection.

2 July 2026
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Reply from Motorpoint - Swansea

We appreciate you sharing your feedback regarding the cleanliness of your new car. We are genuinely concerned to learn that the vehicle did not meet your expectations upon collection, particularly with the wheels and engine bay. We understand your disappointment and the extra effort you had to put in to bring the car to your desired standard. We are reviewing our pre-delivery inspection procedures to ensure such issues are addressed thoroughly before vehicle handover.

Thank you
Motorpoint

Rated 5 out of 5 stars

Magnificent motorpoint of Swansea

It’s pretty much our sixth car with Motorpoint, we had an eye on a cheeky golf in Swansea and Ben dealt with me in a friendly professional manner I even picked up the car on the same day ! Brilliant MP never disappoints.😊🚗

6 July 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're delighted to hear about your positive experience and that we continue to meet your expectations! It's wonderful that our team provided friendly and professional service, and that you were able to drive away with your car on the same day.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent customer service and purchase

Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7k more with similar mileage. Now had car 10 months, no issues so very pleased.

8 September 2025
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear about your excellent experience and that you found such great value with your purchase. It's wonderful to know you're still enjoying your car ten months later with no issues!

Thank you
Motorpoint

Rated 5 out of 5 stars

Great sales people

Great sales people
Never too pushy

6 July 2026
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Reply from Motorpoint - Swansea

Thank you for your wonderful review! We are so pleased to hear that our sales team provided a comfortable and pressure-free experience for you. We appreciate your feedback.

Thank you
Motorpoint

Rated 5 out of 5 stars

Absolutely great from Joe hallewell the sales…

Absolutely great from Joe the sales executive from start to finish in regards to purchasing a car 10/10

29 June 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear you had such a great experience from start to finish with your car purchase. Thank you for your wonderful feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

Used Motorpoint for my last two cars so…

Used Motorpoint for my last two cars so naturally thought of them when buying the third. Not disappointed- still a great experience and bought another great car. I’m really pleased. Each car I’ve had from them has lasted me around 9 years and had a good re-sale value. Much better than buying new. Thank you Motorpoint Swansea you were very kind and patient.

4 July 2026
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Reply from Motorpoint - Swansea

We're so pleased to hear you've had consistently great experiences with us over the years! It's wonderful to know that your cars have provided such long-lasting value. Thank you for your kind words about our team.

Thank you
Motorpoint

Rated 5 out of 5 stars

Great deal

Great deal, sales person professional

28 June 2026
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Reply from Motorpoint - Swansea

We are delighted to hear you found a great deal and that our salesperson was professional. Thank you for sharing your positive experience with us.

Thank you
Motorpoint

Rated 5 out of 5 stars

Fantastic experience

Jamie was great..explained everything we needed to know. Keeping us updated on progress..this is the second car I have bought from here,to be honest all the staff I delt with was fantastic.thanku all for making the experience and easy and friendly experience

2 July 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so pleased to hear Jamie explained everything and kept you updated on your progress. It's wonderful that all the staff you dealt with were fantastic and made your experience easy and friendly!

Thank you
Motorpoint

Rated 1 out of 5 stars

Absolutely appalling customer Service

Absolutely appalling customer Service. I paid £199 to get a car transferred down which I was told it would be taken off the overall cost of the car, to then be told when picking it up this was not the case. The manager ( i assume he was the manager) attitude was "check your invoice if your not happy, il just cancel the order then and youll loose the £199". So in effect i had paid an additional 200 quid for the car which is ridiculous. customer service and your transfer of vehicle policy needs reviewing.
BE CAREFUL WHEN TRANSFERRING VEHICLES BETWEEN BRANCHES.

2 July 2026
Unprompted review
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

Hi Emma, thank you for your feedback. Motorpoint do charge a transport fee to move cars from other stores, and this cost is set at £199. As the car is transported this payment is not removed from the price of the car, but is taken off the overall invoice cost. Apologies for any confusion and for the experience you received.

Rated 1 out of 5 stars

Motorpoint Rip Off

Was told transportation of car from Glasgow branch to Swansea was £199 but would come off the cost of the car if you like and buy it, but they then added it to cost of car. So be aware any car transported to the branch you buy it from add £199 to the cost very unhappy buyer. don't be misled by motorpoints reply, that it comes off invoice cost, that makes you think you get it back you don't, it's the car price + the transport cost (£199)

2 July 2026
Unprompted review
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

Hi, thank you for your feedback. Motorpoint do charge a transport fee to move cars from other stores, and this cost is set at £199. As the car is transported this payment is not removed from the price of the car, but is taken off the overall invoice cost. Apologies for any confusion and for the experience you received.

Rated 5 out of 5 stars

Good selection of cars and very helpful staff.

Good selection of cars, staff are helpful and don’t harass and pester you.

28 June 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate you taking the time to leave us a review! We're glad you enjoyed our wide selection of cars and found our team to be helpful and not pushy.

Thank you
Motorpoint

Rated 5 out of 5 stars

Jodie was a pleasant and helpful lady

Jodie was a pleasant and helpful lady, not pushy at all, arranged for me to have a test drive. After deciding on my car again very helpful

28 June 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're so glad to hear that our team member was pleasant and helpful, making your experience smooth from test drive to decision. Thank you for your kind feedback!

Thank you
Motorpoint

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