Motorpoint - Ipswich Reviews 

Sarah offered a 1st class service with every aspect of my collection given top priority.
My new car needed an adjustment made to its air conditioning system and a small scratch needed repair, this caused a slight delay but I was offered a courtesy car for the inconvenience and my new car was ready within a couple of days. I’m happy to say I am now enjoying my new car and would highly recommend the Motorpoint centre in Ipswich.

Confusion over payment methods took 1 hour to resolve. Only one key provided with the car whereas the car (a Dacia Sondero) is originally sold with two keys. Motorpoint's T&Cs specifically exclude paying for any missing keys. The cost to me for buying the missing key myself is £385.

Business model wrong. Should have a cooling off period of now week for the car. Having to pay £350 up front (£199 plus delivery) then having to make an on the spot decision doesn’t allow for any real consideration. Then to be told that the fee for exchange within a week will be £600 given the extra owner is shoddy

Great customer service, very attentive

Cameron Higgins was honest, fun to do business with and the team at Ipswich Motorpoint that we had contact with were all incredible helpful. Very efficient. Done at they promised, it was a pleasure buying and selling a car with them .

I'm happy with the car and the deal I got from the company

Great customer service, very polite and helpful team, especially James Gittin from head office and Connor from the Ipswich office.
We were told the car would be ready to drive away when we viewed it, but the service history was not available to view when we arrived (they said they would send afterwards) but this should have been available on the day as we then had to make a second journey to collect (I wasn't happy to buy a car without seeing service history). Overall though a great buying experience and would highly recommend motorpoint for your car purchase. Thank you

Great service great staff

Connor a great help and very customer oriented.
All staff were very nice.

Tom was really knowledgeable and made the whole process stress free from start to finish. I found what I was looking for and didn’t feel pressured into upgrading any deals. I was recommended by many friends to look at motorpoint and would be happy to do the same in the future for others. The whole team were really friendly.

All the staff were very welcoming, on each visit to motor point.

Honest and friendly, not pushy like some sales teams can be.

Cameron was our main point of contact for our purchase and we can’t fault the service we received. He always answered our questions, explained everything in detail and followed up with us.

The whole experience of buying my new car and trading in old car was made so easy with Motorpoint!! Very happy with my new BMW, great car and Tom made the process very smooth and explained everything perfectly!

Good service, helpful, knowledgeable sales person.

Very good service and pleased with my new car

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The choice of vehicles was great and having them all there to compare made choosing easier. The staff were helpful and not pushy. All in all a great experience.

Great customer service from Connor and Sehran. Throughout the process, I changed my mind multiple times about which car I wanted, and they remained incredibly patient and understanding. Never felt pressured and they were happy to answer all my questions clearly and discuss each option I had available in detailed, which made me fell comfortable and confident about my final decision. Very happy with my car. Thank you.

This is the 5th car we have bought from Motorpoint. Our repeat custom says it all.

Very good service, found what we were looking for. Very pleased with Cameron

Fantastic salesman Conor who gave great advice, listened and wasn't at all 'pushy'. He gave us time to think and all the information I needed. LOVE my car....