Motormoolah Reviews 895

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, finding the process of selling their car to be professional, seamless, and easy. Many appreciate the fair and competitive prices offered, often noting that the quoted price remained consistent. The staff is consistently praised for being helpful, courteous, and providing great communication throughout the process. The payment process is also a strong point, with funds often transferred immediately and without fuss. However, some customers experienced issues with the user experience, such as challenges with uploading photos or repeated emails after a price was agreed upon. A few people also mentioned that the initial collection arrangements were not followed through. There were also instances where the final offer was significantly lower than the guaranteed quote, leading to lengthy negotiations and dissatisfaction with the price adjustment.

What people talk about most

Service

Users describe positive interactions with service. Customers frequently praise the friendly, courteous, and... See more

Price

People report positive experiences with price. Many customers received fair and excellent prices for their... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Payment

Clients share positive opinions on payment, frequently highlighting its speed and efficiency. Many reviewers... See more

User experience

Customers generally report positive experiences with the user experience, highlighting a professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold our mini cooper and got a very fair price. Collected promptly without any hassle. Funds transferred immediately before car left. Ben was very helpful and courteous. Very professional and se... See more

Rated 5 out of 5 stars

sold my car to motormoolah and got the highest offer, and understood the car had no history and were so understanding! the onyx collection team, connor and cash were so lovely and friendly and made me... See more

Company replied

Rated 5 out of 5 stars

Straight forward process from initial conversation re my vehicle to obtaining a quote and then uploading of paperwork and collection. All very quick and easy - price quoted didn’t change and monies we... See more

Company replied

Rated 5 out of 5 stars

Overall good and pleasant service. Sold my car with no issues. However when they first attempted to arrange collection of the car the person assigned didn't follow through but after speaking with Mone... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Motormoolah is an extension of Hilton Garage Car Supermarket, one of the biggest independent Car Supermarkets in the UK. The aim of Motormoolah is to make the process of selling your car as easy as possible, with no hidden fees and no intermediaries, enter your reg and we'll value the car to buy it direct from your drive. With our main location in Derby, we proudly serve multiple local areas, including Manchester, Sheffield, Birmingham, Staffordshire, and Newcastle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

895 reviews

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Replied to 49% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

So easy to do

What a brilliantly simple service. Very easy to use. Very helpful staff. Great price agreed. Car paid for and collected by a very nice crew of guys. Total pleasure to deal with. Why would you choose any other way.

22 December 2025
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thank you for your fantastic feedback! We’re thrilled to hear you found our service simple, easy to use, and that our team made the process enjoyable. It’s great to know you were happy with the price and the friendly collection crew.

We really appreciate your kind words and recommendation!

– The Motormoolah Team 🚗

Rated 2 out of 5 stars

Do they really know what they are doing?

Initial offer was £5.467 but was mutually adjusted to £4.800 as it was agreed a new bumper would be required and the offer was guaranteed for 7 days.
Upon collection, one of the first questions from the driver from Onyx was. "Has the timing belt been replaced at 5 years old?" I said I had no idea, but the local Fiat agent always carries out everything that is needed on services. The guy from Onyx after much texting said the offer had been reduced to £4.300 as the timing belt would have to be replaced. I told him I was not prepared to take this reduced offer as all service documentation had been sent through days ago and that basically Motormoolah had wasted my and their time.
Today I telephoned the Fiat agent to ask if the timing belt had been replaced and was shocked when they said," Your Fiat 500X DOES NOT HAVE A TIMING BELT, it has a timing chain, which is inspected at every service and should last for the life of the engine!
I'm very annoyed that a "reputable garage"? did not know this fact!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Fair offer and paid out

Came up with fair offer and then paid what was agreed. Easy to deal with and offered a little more than their better known competitors. Highly recommend - a pleasure to deal with.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

When they came for a test drive

When they came for a test drive, he said things that were not in the car for 33 thousand miles and reduced their offer from 15 thousand 870 to 12 thousand, not a master who came to look, but nothing but a young scammer.
I don't recommend anyone to stay away from them

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Motormoolha offered the best price

Motormoolha offered the best price and stuck to it. Kept you informed all way through .chap turned up looked round car , took for quick test drive .waited around for about 10 min to make sure payment went through. Good service all round .ben was top bloke who helped out on phone calls

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. No messing around. Best price for my golf by a mile. Process very simple. Paid, professional. Ben and Chris superb. Highly recommend .

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I dont usually leave reviews but I sold…

I dont usually leave reviews but I sold my car via this company and had a fantastic experience! At times it felt too good go be true, it was so straight forward! They also matched what I wanted for the car and gave the best and fairest price out of all the companies I looked at. When the guy picked it up, he was friendly and professional, it took about 20 mins. Money was in our account before he took it. There are some negative reviews which worried me but honestly I cannot recommend them enough. Thanks Imogen and everyone at motor moolah!!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Just sold my car

Just sold my car. Offered £500 more than we buy any car. Great service. Very quick and efficient. The guy collecting it was so polite and helpful. They insist that you have an email confirming any finance is cleared before they leave, which is very reassuring. I would recommend and definitely use them again

4 December 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed

I had what I thought was going to be a really positive experience organising the sale on the website and over the phone. We agreed a price that I was told would be guaranteed unless we pranged the car before they picked it up. When the pick up came they then tried to find fault and offered £900 less than agreed. I couldn't get hold of my contact who agreed the original price and they haven't replied since to my concerns. With lots of back and forwards we agreed a price £300 less than the original one. Really not happy with this and I did feel let down and a little conned. The positive side was the gentleman who came to the house was very friendly. I would not recommend using them again though.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very simple and reliable

Very simple and reliable , Ben was great from start to finish. Process is seamless and money in account within 30 min from the driver meeting me. Price paid was the price agreed.
Would recommend for people who want to see hassle free and quickly.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Simple process

Simple process . Very fair price given . No bartering down on collection.
Only issue handover / payment took over two hours . Otherwise 1st Class

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Great service from start to finish , offer price is what they paid, Imogen was outstanding had a few hiccups on the way on my side and she provided professional and quality advice.

Excellent would use again in a heartbeat

21 November 2025
Unprompted review

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