Best Car Buyer Reviews 1,697

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, making the selling process stress-free and efficient. Many people highlight the excellent service received, noting the clear communication and quick responses. Reviewers frequently mention that the price offered for their cars was the highest compared to other services, and they appreciate that the agreed-upon price was honored without any last-minute haggling. The payment process is also highly regarded, with funds often appearing in accounts within minutes of collection. However, some customers experienced issues with the documentation requirements, finding them to be unexpectedly stringent and leading to delays. A few people also noted that their initial valuation dropped after providing photos, and there were instances where promised callbacks from management did not occur.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Price

Reviewers consistently express satisfaction with the pricing. Many customers report receiving a fair and... See more

Service

People report positive experiences with service. Customers consistently praise the smooth, stress-free, and... See more

Payment

Reviewers highlight positive aspects of payment, consistently praising the speed and efficiency of the... See more

User experience

Customers consistently report positive experiences with the user experience. Many describe the process as... See more

Based on these reviews

Rated 5 out of 5 stars

Great experience from start to finish. My point of contact was Ian High. He was very helpful and replied back to emails straight away, answering any questions I had. The price for my car was confirmed... See more

Rated 5 out of 5 stars

The complete selling experience from initial payment to the collection of my car was excellent. The Sales Executive, James Taylor, gave exemplary service, handling several questions on multiple calls.... See more

Rated 5 out of 5 stars

A great experience from start to finish.... We had an initial valuation. Charlie then contacted us to get more information and increased the valuation which we accepted . A conformation email was sen... See more

Rated 5 out of 5 stars

Really good experience with these guys and James specifically. A couple of emails, I sent him loads of pictures of my car, they came to collect it exactly when they said they would. They didn't quibbl... See more

Rated 5 out of 5 stars

Very pleased with the service, James was friendly, professional and clearly explained the buying process. The price they offered was far better than similar businesses. They allowed me to easily... See more

Rated 5 out of 5 stars

Used Best Car Buyer to sell my ID3. Got the highest offer compared to other regular sites (Motorway, WeBuyAnycar, etc.) James Taylor was very helpful and friendly throughout the process. Payment was d... See more

Rated 5 out of 5 stars

I was having trouble with a different company trying to organise collection of my car with days in between them getting back to my queries. So I rang Best Car Buyer and spoke with Ian, he was able t... See more

Rated 5 out of 5 stars

It was easy to get a quote and I was offered a fair price. Unlike other sites which reduced their quotes when I showed interest the price remained the same. We spoke and I was reassured they were gen... See more

Rated 5 out of 5 stars

Huge thank you to Best Car Buyer and particularly Ian High. Ian was fantastic with me and offered me a price I was happy with without having to go through the hassle of online auction sites or part ex... See more

Rated 5 out of 5 stars

I recently visited the Sutton Fields branch in Hull and met with Ian High. He inspected my car and gave an evaluation that closely matched the one I had already received. Ian immediately put me at... See more

Rated 4 out of 5 stars

I was recommended to try Best Car Buyer by a family member. I had tried several car buying sites but the potential prices suggested never came to fruition. Best Car Buyer differ by not putting your c... See more

Rated 5 out of 5 stars

I had a great experience selling my car with Best Car Buyer. Charlie was very polite and professional and offered a great quote in line with my expectations, in contrast to CarWow, Motorway, WBAC an... See more

Rated 5 out of 5 stars

Could not be more happy the way best car buyer sorted out the sale of my car. The sales person was Charlie Pickering and was first class. Sorted out a fair price and was always quick to answer any que... See more

Rated 5 out of 5 stars

After giving honest answers to a purchasing advisor of this company, I was given a more sensible price for my vehicle. When I dropped off my vehicle at a local garage, its representative was not criti... See more

Rated 5 out of 5 stars

Absolutely brilliant. Lauren was fantastic. Friendly, honest and efficient. Stood out miles better than other companies buying cars. Price offered for my car was the price I received when they came... See more

Rated 5 out of 5 stars

Absolutely brilliant service from Charlie. Very smooth process from beginning to end. No changing of offer last minute what was offered was paid within 5 minutes of them receiving the car by bank tran... See more

Rated 5 out of 5 stars

Sold my car to best car buyer and had a great experience, Ian High who helped me organise and process the sale was amazing throughout. Process was smooth, clear, hassle free and the money was prompt... See more

Rated 5 out of 5 stars

Great experience selling my car with Best Car Buyer. The process was quick, straightforward, and hassle free from start to finish. Communication was clear, and everything went smoothly on the day of s... See more

Rated 5 out of 5 stars

Not the first time I’ve used BCB and won’t be the last. Price agreed and honoured, and once we agreed to move forward the car was collected the same day. Finance paid off and remainder paid into my ac... See more

Rated 5 out of 5 stars

Charlie Pickering and the team were great when I was selling my Ford Focus. The process was easy and the communication was clear and friendly throughout. The price was fair and it was the price I actu... See more

Rated 5 out of 5 stars

Absolutely class from start to finish, sold my Seat Leon 71 Reg. Smooth process hassle free no small print like you do with other companies trying to haggle you down etc! All in black and white… Ian... See more

Rated 5 out of 5 stars

Was contacted very promptly every step of the way by Ian who was understanding and helpful. He also helped to ensure the prompt transfer of payment to my account. Got the best quote easily when compar... See more

Rated 5 out of 5 stars

Such a simple no fuss process!! I dealt with a gentleman called Ian.. he was very easy to discuss things with very efficient at calling back or returning messages and even saw me at short notice he co... See more

Rated 5 out of 5 stars

We we very pleased to sell our car through "Best Car Buyer". Our point of contact was James, who was helpful, friendly and professional. When we dropped it off at the Preston depot the staff were frie... See more

Rated 5 out of 5 stars

Sold my Skoda Karoq and had a really smooth, hassle-free experience. Charlie was great throughout – friendly, professional, and stuck to the agreed price from the email, with no haggling or pressure.... See more

Rated 5 out of 5 stars

They made the who process really easy to sell my car. The price was really good and on a similar level if not better than many others I had got online. There was no haggling when they came to collect... See more

Rated 5 out of 5 stars

Great service, never felt that they were trying to knock me down on price. Had tried to sell at another well known buying service and you just can’t compare the two. Would recommend and not hesitate t... See more

Rated 5 out of 5 stars

My experience with best car buyer was amazing. I’ve always been sceptical with car buyers as I’ve had some awful experience in the past however Ian was amazing. He told me the detail step-by-step init... See more

Rated 1 out of 5 stars

Very misleading. When you generate a figure on the website it sends an email saying “View your offer”. That’s not your offer at all. That’s a figure the computer has plucked and by the time they have... See more

Rated 5 out of 5 stars

I am please with the services and confidentiality that James Taylor provides. Also very prompt service and answering all my queries with knowledge and a smile. Also very professional, patient and alwa... See more

Rated 5 out of 5 stars

James Taylor was absolutely amazing throughout the sale process of my car. So much better experience compared to selling on an auction site where they will try and knock you down on the price. There w... See more

Rated 5 out of 5 stars

Having been let down by another buyer as dropped offer by 2k, I got a quote from best car buyer. Excellent service, got what a wanted, seamless collection the next day, everything was great 👍

Rated 1 out of 5 stars

Process started off great, I was given a good valuation online. However, once I provided some photos of the vehicle and service history all of a sudden the valuation dropped by £600. This was just... See more

Rated 5 out of 5 stars

Sold my wife’s car to Car Supermarket recently and it was a good experience. I dealt with James Taylor who was first class from start to finish. Would recommend this service to anyone.

Rated 5 out of 5 stars

Couldn’t recommend more. The whole process start to finish was simple and clear. I dealt with Ian and Calvin and they were both very helpful. My initial quote was the final amount I was offered, and... See more

Rated 5 out of 5 stars

This seemed just too good to be true but it wasn't. I phoned up after finding this online after loads of quotes from garages and we buy any car coming in very low and not offering us much for our car.... See more

Rated 5 out of 5 stars

Absolute breeze. Price as expected when you are honest about vehicle condition. Ian was a great help - can’t thank him enough! Highly recommended

Rated 5 out of 5 stars

My experience with James and Craig at BestCarbuyer was excellent. James helped walk through some paperwork problems, which was very helpful, and Craig showed up EARLY and was excellent too.... See more

Rated 5 out of 5 stars

Having been in a difficult position selling my car, Charlie and the team were extremely helpful and accommodating in making the sale as easy as possible. They also offered the best price! Thank you.... See more

Rated 5 out of 5 stars

Fantastic service from Ian, spoke to him late on Friday and he was very open with the fact it would probably be Monday before I had the price, true to his word I had a call back before 10am on Monday.... See more

Rated 5 out of 5 stars

The sale of my car was a fast and friendly service I was kept updated at ever stage by adviser James Taylor. I would recommend best car buyer if you are looking for a trusted friendly fast service

Rated 5 out of 5 stars

I had a car in showroom condition with full service history and low mileage. Best Car Buyer offered the best price and provided a first class service. More than £3k more than WBAC and more than £1k... See more

Rated 5 out of 5 stars

Easiest transaction imaginable and all at the agreed price too. Whole collection process took less than 30 minutes and payment instantly to my account. Many thanks.

Rated 5 out of 5 stars

Very easy to talk to via WhatsApp. Good price valued and given no problems when dropping car off. Just a slight delay between the branch for drop off and Best Car Buyer but when sorted, payment went... See more

Rated 5 out of 5 stars

I've used this company before. So i did not even hesitate to use them again. Great service and communication. The person i dealt with charlie was good guy to deal with did as he said and kept it... See more

Rated 5 out of 5 stars

This was our second experience with BestCarBuyer. We made this choice again because of the simple process, great communication and honest straightforward information. Ian High was our agent and made t... See more

Rated 5 out of 5 stars

Sold my car to Car Supermarket Newcastle recently and it was a super easy, stress free experience. I dealt with Lauren Fleetwood first by email and phone who was amazing and then I believe he was call... See more

Rated 5 out of 5 stars

In stark contrast to one of their competitors, dealing with Best Car Buyer to sell my car was a simple and painless experience. They arrived when they said they would and after checking over my... See more

Rated 5 out of 5 stars

Cannot thank Best Car Buyer enough. Sold my Audi A1 22 plate today. The process was so smooth and the customer service was fabulous. I spoke with Charlie in the office who gave me a quote and deal... See more

Rated 5 out of 5 stars

Cannot recommend this company enough!! I dealt with Ian who was very knowledgable and professional throughout. I was offered the price I wanted for the car (which is a rarity these days) and in less t... See more

Rated 1 out of 5 stars

If I could give no stars I would. They bought my car in an online auction and arranged to pick it up 4 times. Every time they didn’t show or gave me no notice that they wouldn’t be showing. I had to t... See more

Rated 5 out of 5 stars

This was my first time to sell a vehicle through best car buyer and may I say Ian High that dealt with it was superb in every way possible Norman Garrett I recommend them.


Company details

  1. Car Dealer

Written by the company

Looking to sell your car? Contact Best Car Buyer. We buy cars under 7 years old safely, securely and quickly, with a high customer satisfaction rate


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lauren at Best car buyer was very good!

Lauren at Best car buyer was prompt to reply & informative. Everything went smoothly & efficiently. Price for our car was reasonable, and the driver did all the paperwork when he arrived. I didnt have to do anything.. I would reccommend using them but just make sure you know your price for your car & stick to your guns..

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Simple and easy - no horror stories here!

Having never used a car selling service like this, and having heard some horror stories in the past, I was super impressed by Best Car Buyer. Their pricing was fair and transparent and the whole process from initial enquiry to the car being collected was really smooth and efficient. A big thanks to James who dealt with everything in a friendly, helpful and professional manner. After I made the initial enquiry online, James gave me a call to find out a bit more about the car, I was then able to reach him via Whatsapp to share the various pictures and documents which made the process easy to fit in around work and family etc. From start to finish I think the whole process took just over a week, and that was with a delay from my side as I had to get the car MOTd. I'd absolutely recommend to friends and family 5*

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn’t look elsewhere!

My experience with James Taylor from Best Car Buyer was exceptional. He was open, honest, highly efficient and very responsive…qualities that I truly value. It gave me confidence to go ahead with the sale.

When it came to collection day, the process was longer than expected, but it wasn’t helped by the poor mobile signal where I live. The collection company was very professional and Tom was a great guy to spend time with whilst the process took place.

Overall, a very satisfied customer and I would certainly recommend compared to my limited experience with the auction sites, one of which I struggled to understand and be understood! That was enough to get me looking at alternative sales options and the Best Car Buyer reviews made my decision and I can now back them up and am pleased with my choice.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Just a great service from start to…

Just a great service from start to finish. Lauren couldn’t have been more helpful and friendly after my initial enquiry, the price agreed was good and the process very smooth. Would definitely use them again!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Best car buyer is the best!!!!

I have sold my previous cars to different organisations but best car buyer is the best. Right from the word go, the advisor Lauren Fleetwood was very helpful and provided me a great customer service. She kept on updating me on the sale promptly and also she has been very flexible with the handover date of my car considering my circumstances. Best car buyer offered me the highest price for my car beating other companies like motorway and carwow. Finally the handover was very smooth and quick!!!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Stress free and fair car sale

Stress free and fair car sale, excellent! The selling process was made particularly easy by having a young lady called Lauren talking me through each step. I was reassured by Lauren that their policy was never to arrive on drop off day and find that the price quoted was reduced. Lauren was right! Thank you Lauren and the team for making it easy!!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Sold my car through best car buyer

Sold my car through best car buyer. James and the team were brilliant. Dropped my car off, they inspected it and 15 minutes later the money was in my account. They did not try and knock me down at the point of viewing. Very reliable and trustworthy service. Would recommend

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend more

Couldn’t recommend more. The whole process start to finish was simple and clear.
I dealt with Ian and Calvin and they were both very helpful. My initial quote was the final amount I was offered, and I didn’t at any point feel that they were looking for faults to be able to offer less. Thank you.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. My point of contact was Ian High. He was very helpful and replied back to emails straight away, answering any questions I had. The price for my car was confirmed by him quickly and it was the highest offer I had found. After sending all documents across the collection was arranged within that week and finance on my car was settled on collection. Lovely stress free experience. Would highly recommend!!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Sale of Nissan …

I dealt with James Taylor who was excellent - a price was agreed very quickly and it was considerably better than weBuyanycar
the collection process was efficient and cash transferred before the car was driven away - a very happy customer,

13 March 2026
Unprompted review
Rated 5 out of 5 stars

A positive experience

We we very pleased to sell our car through "Best Car Buyer". Our point of contact was James, who was helpful, friendly and professional. When we dropped it off at the Preston depot the staff were friendly and the process was painless.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

“Smooth, Fair, and Stress‑Free Car Sale”

I recently sold my car through Best Car Buyer, and the entire experience was genuinely smooth and stress‑free. From start to finish, the process was transparent, quick, and far easier than I expected.
A special mention to James Taylor, who was outstanding throughout. His communication was clear and professional, and he made sure everything was handled efficiently.
I felt I received a guaranteed fair price for my car, and the pickup and payment process was seamless. I’m really glad I chose Best Car Buyer and wouldn’t hesitate to recommend them to anyone looking to sell their vehicle.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Communication with James was first class. The whole process was clearly explained and the price was a fair one. Rob, the driver who came to pick up the car, was also clear and professional, but also a guy you could have a good chat with. The payment hit my account, and he was on his way. A really positive experience.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Professional, Offered a Great Price and Straight Forward.

Very pleased with the service, James was friendly, professional and clearly explained the buying process. The price they offered was far better than similar businesses.
They allowed me to easily send photos of the car via WhatsApp so they could give an accurate valuation and came back to me with the confirmed price in about 20 mins.
On the day the vehicle was collected, they were very professional and there was no haggling or trying to drop the price, unlike other car buying platforms!
The money was paid into my bank account within about 15 minutes of the driver checking over my car, and would not leave until I was happy the payment come through.
Was nice to deal with a business where you could speak to people and its not all app and web based.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Just wanted to say a big thanks for the really great service and easy process from start to finish, Ian High was very helpful and made the whole process easy and straight forward, would definitely recommend Best Car Buyer, thanks again Ian.

6 March 2026
Unprompted review

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