Motorgurus Reviews 1,020

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach, and the customer service is often described as excellent. However, some customers also noted issues with the product, specifically regarding the condition of the cars received, with some reporting mechanical faults shortly after purchase or discrepancies between the advertised state and the actual condition of the vehicle.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the helpfulness and efficiency of... See more

Product

Consumers have mixed experiences with the product. Many customers express satisfaction, highlighting cars... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, professional,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Purchased an Audi a6 - Peter was extremely helpful on getting all information, servicing Etc sorted ready for my collection. Very smooth hand over. Highly recommend

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Poor aftersales care and very poor communication

Peter at motor gurus was brilliant from start to finish until I had driven away from the site and found there to be issues with the car. I am.now left in limbo while emails are constantly ignored. So great service and communication when taking your money and then when comes to sorting any legal issues out they forget you exist.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Simon at MotorGurus enough

I had already found a car that I liked on the website, and Simon was nothing but helpful and friendly from the moment I called him, when I went to look at the car in person, to when I actually purchased it and brought it home. I cannot recommend MotorGurus or working with Simon enough. Incredibly knowledgeable, helpful, and friendly.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Dan was very helpful in finding me a…

Dan was very helpful in finding me a car, he got everything sorted and managed to get everything fixed, would definitely recommend and will definitely be coming back. He kept me updated every step of the way and whilst I was deciding whether I want the car or not he was very patient with me.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Car Purchase

I saw the car in Autotrader and made an offer. I spoke to the representative Russ who was very helpful. We came to an agreement and I made a deposit. The next day I caught the train to Sheffield and Russ met me at the station and took me back to the dealership. The car was immaculate so we went in and ran through all the relevant paperwork. Within a short time the car was mine and ready to drive. I could not be more pleased with the service that was provided. 1st class

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Dan helped me to get on the road…

Dan helped me to get on the road quickly, car is lovely

28 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to write us a 5 star review, we are pleased to hear you are happy with your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Just purchased a car with Russ very…

Just purchased a car with Russ very professional and helpful would definitely recommend this company to other people 5star experience.

28 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and thank you for your kind words for Russ.
Regards
Motorgurus.

Rated 5 out of 5 stars

Had a really good experience with Dan

Had a really good experience with Dan, saw a Vehicle online and I was in it the next day with finance all sorted!

27 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to write us a 5 star review, pleased to hear that Dan gave you a great experience.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel will brilliant

Joel will brilliant, he went above and beyond to make sure I drove away within the hour

26 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, I will pass you regards on to Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

Bought a new car very happy with the…

Bought a new car very happy with the service and issues we had with the car and how Pete sorted them all for me

25 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, we are glad to hear that you are happy with both the service and the car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Buying new car

Pete was a great help when buying my new car. Full or information and helped me get the best deal that worked for me

25 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, and thank you for your kind words for Pete.
Regards
Motorgurus.

Rated 5 out of 5 stars

I went to motor gurus for a new car

I went to motor gurus for a new car, I have used them before and was really happy with the service I got. Dan helped me pick the perfect car and made the whole process enjoyable and stress free. He couldn’t do enough to help me and was always on the end of the phone if I needed him. Thanks again I’m sure il be a returning customer

24 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for you lovely 5 star review, its great to read that Dan gave you a great customer journey. Thank you for coming back to us for another car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

The service was great by simon

The service was great by simon, and super helpful and straight to it.

Amazing workers

Honorable mentions to-
Young Ali for making this all possible

21 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for review and for your kind words for Simon, I will also pass you regards on to Ali.
Regards
Motorgurus.

Rated 5 out of 5 stars

We spoke with Pete who was brilliant

We spoke with Pete who was brilliant. He answered any question we had and very quick to show us the car we was looking for. All round great experience.

19 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, and its nice to hear you had a great experience.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

The service from Dan

The service from Dan, enjoyed every bit of it.

17 March 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to give us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

The sale of my toyota chr 2024 yp24tgx plate…

Honest review of my car buying experience with this company (funny edit)

The guy i dealt with, his name was pete
Walked a bit funny, two left feet
Had the banter to sell me a car
Bought a toyota, a chr

£23000 i paid for the car
The service i recieved,the best by far
Had a hickup after a couple of days
Gearbox mount, decided to part ways

Rang pete to tell him the news,
Put it in an email we'll send it off for sevice aproved
No call no email not even a text
Left me the customer distressed and upset

5 days later pete made it right
Cars now fixed, i'm full of delight
The moral of the review, is never dismay
Evenutually motorgurus will save the
Day

Would i buy a car again? that remains to be seen, although the price was right and car polished and gleamed
And pete himself, he was a top man
Although walked a bit funny, legs like ham

All jokes aside my exsperience was great
Just a pity i had problems and contact 5 days late
Admin error was the excuse, genuine or not, still left me confused

To sum up motorgurus stand by the quality of their cars and when things go tits up they refund gold bars (not really)
But they did offer me compensation by covering my taxi fares to and from work for the past 6 days
So again motorgurus kinda saved the day. Well, for my wallet, anyway.

22 February 2026
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your excellent review, its lovely to see (in rhyme) that we managed to sort out the issue on your car, i will show the team your review too it has put a smile on our face.
Kind regards
Motorgurus.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look