Mosso Reviews 291

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ability to provide helpful style suggestions, color analysis, and outfit ideas, finding it easy to navigate and useful for understanding their personal style. Some users are particularly impressed with the accuracy of the information and the positive impact it has had on their wardrobe choices and self-perception. However, some people were dissatisfied with the subscription model, noting difficulties in cancellation and unexpected charges. There are also concerns regarding refunds, with several customers reporting issues in obtaining full refunds for services they were unable to use or found unsatisfactory. Additionally, some reviewers felt the product suggestions were not tailored to their lifestyle or age, and a few encountered technical glitches with the app.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many found the app easy to sign up for and... See more

Product

Consumers find product to be ambiguous, with some appreciating the color analysis and style suggestions,... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Application

People report ambiguous experiences with the app. Many customers express disappointment, citing issues like... See more

Subscription

Reviewers express widespread dissatisfaction with the subscription process. Many customers report being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I don’t feel like the product reflects collections suitable for a 65 year old woman. The $20 paid to get a list of colors and to upload photos of me in clothes that I don’t have yet really is a waste... See more

Company replied

Rated 3 out of 5 stars

found it difficult to cancel subscription therefore money deducted from my acct . resolved after email to Mossi.ai read who refunded 25% of the subscription taken. overall satisfied with email respons... See more

Company replied

Rated 3 out of 5 stars

I thought the analysis would be absolute but I find if I answer the questions a little differently I get a different outcome, for example I have highlighted hair so I could say blonde, but my natural... See more

Company replied

Rated 4 out of 5 stars

I enjoyed using the Style Report subscription. It combined information using my colors with my body shape. It made Style suggestions. I could take pictures of my daily outfits and find out out how... See more

Company replied


Company details

  1. Stylist

Written by the company

Mosso is your personal fashion stylist. It helps you build a perfect wardrobe with daily outfit suggestions, color analysis, and style advice, so you can always look and feel your best.


Contact info

3.1

Average

TrustScore 3 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Don't subscribe

The app doesn't provide logical results. I have an hourglass shape and am getting recommendations on outfits for billowy fitting clothes. None seemed to define my waist. All inappropriate for an hourglass figure.

1 May 2026
Mosso logo

Reply from Mosso

Hi Pattie,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number PATTIE201290. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 1 out of 5 stars

Total scam avoid it at any cost

Total scam avoid it at any cost. I signed up and cannot cancel anymore. Was in contact with email support but they ghosted me and I still get charged every month...

EDIT:
confirmation of fraud! Only way to get out after consulting the bank is to cancel your card(s). If you are reading this, DO NOT trust this merchant. They never reply to emails as there is no real employees, and every message as the reply to this comment is AI generated (you can see by yourself that the replies are ALWAYS the same automatic originated)

5 May 2026
Unprompted review
Mosso logo

Reply from Mosso

Hi Diana,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number DIANA666802. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 1 out of 5 stars

I cannot cancel this charge

I cannot cancel this charge. When I try to, there is an illustration to confirm i am human. I cannot understand how to complete the test.

5 May 2026
Unprompted review
Mosso logo

Reply from Mosso

Hi Marlyn Kasten,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MARLYNKASTEN805556. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 5 out of 5 stars

Prompt

Prompt, courteous and efficient

4 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
MOSSO Team

Rated 1 out of 5 stars

I cancelled with you and unsubscribed…

I cancelled with you and unsubscribed but you took $79.67 from my account and what did I buy with that money? Nothing. You unsubscribe and cancel but they still take a lot of money from you.

5 May 2026
Unprompted review
Mosso logo

Reply from Mosso

Hi Kylie Eastwood,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KYLIEEASTWOOD512049. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 5 out of 5 stars

Ok daily look

The colors chosen for me were a surprise. Especially the mint green. The styles do suit my taste. Wide leg trousers, sort of an androgynous style

4 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
MOSSO Team

Rated 1 out of 5 stars

Not worth the 19.00 subscription fee

Not worth the 19.00 subscription fee, I want a refund and cancel my subscription

4 May 2026
Unprompted review
Mosso logo

Reply from Mosso

Hi JL,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number JL230338. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 1 out of 5 stars

I should be able to claim the free…

I should be able to claim the free trial then create the account. If the account has to be created first, why does the free trial link take me to a screen that says create your account? There is no code to put in for the free trial after creating the account. A free trial should be the first can you sign up for.

I think this is indicative of future issues. Please close this issue and unsubscribe me from all future emails. Thank you for your help.

4 May 2026
Mosso logo

Reply from Mosso

Hi Kristin,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KRISTIN378967. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 5 out of 5 stars

Very Beneficial.

It is very specific which will be so helpful going on from here. I love how you work with different pieces of clothing along with the colors that work best with skin type. Thanks so much. This will be very beneficial.

4 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
MOSSO Team

Rated 4 out of 5 stars

I was so surprised by my season

I was so surprised by my season! But I’ve worn some of the colors and have had good reactions. I especially liked the styling tips.

3 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
Mosso Team

Rated 4 out of 5 stars

Website wasa tug of war

To get to the website was a tug of war. Too early to tell if it’s good for this woman over 50.

3 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
Mosso Team

Rated 1 out of 5 stars

They kept adding on more and more money…

They kept adding on more and more money for things I don’t want. I’m trying to get a refund. Never did receive my results. Don’t order this!

3 May 2026
Unprompted review
Mosso logo

Reply from Mosso

Hi Consumer,

We sincerely apologize for such unpleasant experience. Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CONSUMER318524. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.

Rated 5 out of 5 stars

So far I am eager to learn more!

So far, I met my stylist & she acknowledged my point about the climate where I live. So often people say "it can't be that hot." WRONG, as June, July, & August into September prove!
I'm intrigued with the color choices which I like very much, although I seldom have ever shied away from color!

3 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
MOSSO Team

Rated 5 out of 5 stars

Question answered quickly

Question answered quickly. I needed to change my profile as I had already been season type.

3 May 2026
Mosso logo

Reply from Mosso

Hi there,

Thank you for the great review!

Best wishes,
MOSSO Team

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