Equity Release & Mortgage Partnership Reviews 

136
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the exceptional level of dedication shown throughout the entire process. Customers frequently mention that the staff are exceptionally knowledgeable, providing clear guidance and making complex financial procedures much easier to navigate. A few other people also felt that avoiding extra expenses made a tremendous difference, noting with delight that no broker fees were ever charged for the advice. Consumers truly appreciate the supportive environment, describing the team as genuinely friendly, highly approachable, and completely committed to offering a pressure-free experience. People also noted the excellent communication and quick response times, ensuring every question and concern was addressed promptly and professionally.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional guidance and support... See more

Service

Clients share positive opinions on service, highlighting how advisors made the entire process seamless,... See more

Price

Consumers express great satisfaction regarding price, highlighting that there are no broker fees charged for... See more

Customer service

Consumers find customer service to be extremely helpful and professional, noting that representatives answer... See more

Product

Customers consistently note positive experiences with product selection, highlighting superb market knowledge... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot thank Richard Wylder enough for all the help and advice in getting our equity release mortgage. We had tried a couple of brokers previously and unfortunately they were unable to help and t... See more

Rated 5 out of 5 stars

We had a complicated situation with a lease extension that stalled all mortgage applications. Once that was resolved, Richard Wylder was helpful in moving things forward and presenting us with the rig... See more

Company replied

Rated 5 out of 5 stars

Tom from Equity Release & Mortgage Partnership made this process very easy for us. Taking Equity from our home was a big decision and we didn't know where to start. Tom guided us through. We told him... See more

Company replied

Rated 5 out of 5 stars

Great service and advice from Tom from the day I contacted him The quote was sent by Tom the next day for equity release , we had a stumbling block by the lender after the house was valued but To... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Equity Release Broker


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(136)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

MIRACLE’S DO HAPPEN in 2021-

MIRACLE’S DO HAPPEN in 2021-

What my wife and I thought was going to be an impossible task. We were proved wrong, when we put our trust in the team at Mortgage and Equity Release Partnership.
As older people, ours was a complexed situation, but we were put at ease by Richard and Tom from the beginning. If we didn’t understand anything, and needed to talk things through throughout the process, they were there at the end of the phone. I would certainly recommend them to anyone.

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant, personalised service

As a first time buyer I wanted a broker who could provide a single point of contact and a personalised service and Mortgage Partnership offered just that. Richard was brilliant in talking through my options based on my affordability and LTV and found me a competitive rate. Tom then helped submit the application and kept me up to date at each stage of the process. Both were always responsive to emails and provided clear answers to my questions. I would absolutely recommend them.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

They get the job done!

Tom was my advisor and he couldn’t have been more helpful! If I didn’t understand something he made sure he went through it until I did! He was always just a phone call away! And really went the extra mile to make sure things went through smoothly! You can really trust these guys are going to get the job done!

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Going the extra mile.

When I first found Richard Wylder as a mortgage broker, I'd had a lot of problems, mostly due to a local authority's computer systems being hacked, and was on the point of losing both my sale and purchase. But Richard came up with a scheme, and although I was wary at first, he went to a huge amount of trouble to help me, and did get me the deal I wanted. He was patient when I kept contacting him to push things along, and nothing was too much trouble. I would certainly recommend his services.

2 July 2021
Unprompted review
Rated 5 out of 5 stars

This company are on the button

This company are on the button, explore all avenues, they are thorough, helpful and deliver their promises. They have in my experience been polite and helpful. Getting a mortgage can be stressful but they were charming and I felt I was in good hands throughout I will use them again and certainly recommend them.

1 July 2021
Unprompted review
Rated 5 out of 5 stars

Superb service from the team

Superb service from the team. Complex mortgage requirement but they approached it with true professionalism. Good communication throughout and a pleasure to use their services.

1 July 2021
Unprompted review
Rated 5 out of 5 stars

Personalised service

We started to think about moving house about a year ago and needed mortgage advice on available options open to us. We had been fortunate enough to have Richard recommended to us when we were planning on our daughter going to university for 5 years and how we would manage financially and pay a large mortgage. We contacted Richard again to talk through potential mortgages and what would be the best option for us. Tom and Richard offer a personalised approach and find a mortgage that fits with your needs/situation rather than you having to having to accept a mortgage to fit with the bank/building society’s agenda.

1 July 2021
Unprompted review
Rated 5 out of 5 stars

I separated from my husband 4 years ago…

I separated from my husband 4 years ago and having only a single income, I have struggled with mortgage payments so I was looking for a better deal. Having a relatively low income, I found it almost impossible to change providers and my current provider had not been very helpful in the past. I found the 'unbiased' website who matched me to Richard as someone who could help and I received a call the same evening.
Richard was so helpful (even on a Saturday whilst trying to clean his oven) and took the time to explain my options - none of which I had been made aware of before. After some really helpful advice, I made a call and sorted my mortgage to a much more affordable payment with a view to maybe looking at a 'lifetime mortgage' in a few years. Without the advice that Richard gave, I would have continued to worry and struggle believing that I had no other option.
I would like to extend my very sincere thanks to Richard and will definately contact him in time when I need to make changes again.

30 June 2021
Unprompted review
Rated 5 out of 5 stars

Richard and Tom are the only people I…

Richard and Tom are the only people I trust with the biggest investments I will make. My position was very complicated involving houses held in a limited company and buying a heavily leveraged Home. All the paperwork involved was bewildering, not that I did a thing ! Through the process the guys walked me through every step and now 2years on, we are extremely happy in our new home - awesome guys, just awesome!

20 May 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

Richard and Tom have been absolutely amazing in helping us to achieve our goals. My husband and I had what can only be described as a very tricky and complicated application and we had been to many other companies that we are unable to help us. I only wish that we had come to these guys first! I literally cannot thank them enough. Tom is always on hand to respond to any queries, constantly willing to give much-needed advice and guidance that continues after we received our offer which was a breath of fresh air for us being first time buyers. There’s never been a time that I haven’t been able to get hold of them, I’m seriously impressed and would highly recommend them to anybody, forever thankful and grateful for such amazing service! I’d also like to mention Michelle, who has also been a brilliant help, is extremely friendly and personable and has really helped push things through. This is the reason you invest in a good mortgage broker!

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Richard was our mortgage broker for our…

Richard was our mortgage broker for our recent home purchase. We can only describe him as a live-saver! In spite of both of us having good paying, very secure jobs (even during the pandemic) and also have substantial savings, we were having trouble setting up a mortgage. Our bank had been stringing us along for two months. In desperation we decided to start again with a mortgage broker. We contacted Richard on a Fri evening, he worked through the weekend making sure he had everything he needed from us and we got a commitment from a new bank literally a week later! Throughout the entire purchase process he was by far the most helpful and responsive person we worked with! It was our first time buying property in the UK so there was a lot we either didn’t know or were not sure about and he was always the most candid, responsive and reliable source of information. We cannot recommend him highly enough!

16 February 2021
Unprompted review
Equity Release & Mortgage Partnership logo

Reply from Equity Release & Mortgage Partnership

Hi Sholpan, thank you so much for your review. You were a pleasure to have as a client. Wishing you every happiness in you new home.

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